Bank of Hawaii’s Bankoh Call Center Manager contacted the client on September 16, and discussed the following: • Manager explained that when the client first called in August, the Bank had just begun a card conversion • Manager apologized to the client for the inconvenience and frustration he encountered in trying to get a replacement card • A replacement card was ordered by our Waipahu Branch and the client received the card on September 11, • Manager has met with the Call Center team to review the processes for replacement cards during the card conversion period • Client appreciated the follby the Manager and was satisfied with the resolution • Manager mailed a response letter to the client on September 21, to close the Revdex.com complaint
Bank of Hawaii received the same complaint from the client through the Consumer Financial Protection Bureau on March 7, Bank of Hawaii’s Customer Loan Management Services Manager mailed a response letter dated March 15, to the client regarding her complaint We will provide you a copy of the response letter via separate email to serve as resolution for this Revdex.com complaint
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***
Bank of Hawaii’s Kaimuki Branch Teller Supervisor contacted the client on June 7, and discussed the following:• Supervisor informed the client that the account was coded as “opt in” from the time of account opening• Supervisor explained in depth about the “opt in/opt out” process and how this
could affect the account to be assessed Non-Sufficient Funds Fees • Client provided verbal authorization to Supervisor to change account from “opt in” to “opt out”• Supervisor discussed other options such as online banking and “available balance” to monitor account balance• Kaimuki Branch waived the three remaining Non-Sufficient Funds fees (total of $78.00) as a courtesy• Customer was satisfied with the resolution and for the more in depth explanation of “opt in” and “opt out” practices & how “opting out” does not fully guarantee that his account will not overdraft (ACH Debits, hand written checks, etc.)
Complaint: ***
I am rejecting this response because:The attached online banking statement clearly shows that my deposit was available prior to my billing.Therefore, the debit should've have been paid and not returned
Sincerely,
*** ***
Complaint: [redacted]
I am rejecting this response because: I had to pay a $30 returned check fee to my Homeowner's Association because of this incident. If I am refunded the $30 fee, I will consider this matter closed.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
On April 20, 2016, on behalf of Bank of Hawaii, our credit card servicer ([redacted]) contacted the client and discussed the following:It was confirmed that the client does not have an established deposit relationship with Bank of Hawaii and she is not a resident of HawaiiClient was informed...
that both of these are requirements when applying for the Bank of Hawaii [redacted] Card and the requirements are listed on the boh.com websiteClient was informed that a credit bureau report was not pulled to evaluate this application due to the requirements not being metClient understood she did not meet the requirements and was happy to hear that her credit bureau report was not pulled
Bank of Hawaii contacted the client on the following dates to inform him of the Bank’s decision to close his accounts.
On June 2, 2015, Personal Banking Officer called the client and explained the Bank’s decision to close his accounts.
On June 2, 2015, Waialae-Kahala Banking Center Manager...
mailed a letter to the client informing him of the account closure.
On June 3, 2015, Personal Banking Manager called the client and explained the Bank’s decision to close his accounts.
Bank of Hawaii Waialae-Kahala Banking Center Manager mailed a response letter dated June 23, 2015, to the client regarding his complaint. Copy of the response letter will be provided via email to the Revdex.com.
Bank of Hawaii’s Bankoh Call Center Manager contacted the client on September 16, 2015 and discussed the following:
• Manager explained that when the client first called in August, the Bank had just begun a card conversion.
• Manager apologized to the client for the inconvenience and frustration...
he encountered in trying to get a replacement card.
• A replacement card was ordered by our Waipahu Branch and the client received the card on September 11, 2015.
• Manager has met with the Call Center team to review the processes for replacement cards during the card conversion period.
• Client appreciated the follow-up by the Manager and was satisfied with the resolution.
• Manager mailed a response letter to the client on September 21, 2015 to close the Revdex.com complaint.
Complaint: [redacted]
I am rejecting this response because: The letter you sent does not explain why my account was closed and it does not explain why the bank is forcing me to close my account. I feel like I am being discriminated against for being an honest businessman I have nothing to hide so why are you closing my accounts or doing legal business in Hawaii. The only response I got was my business does too much cash transactions which is a ridiculous response, how can a business not take cash when you have five stores in a retail chain located in shopping centers. This is the second business account you have closed with no just cause. I feel I've been discriminated against that his why I filed this complaint.
Sincerely,
[redacted]
Aloha,Although I am grateful for the reimbursement of the $26 NSF fee, I still feel I should be reimbursed for the $30returned check fee by my Property Manager. The online balance clearly shows that my deposit was accepted and approved prior to the maintenance fee billing and therefore should have been paid since BOH had already approved my deposit. If the maintenance fee was listed prior to my deposit then I would've accepted all late fees. However,this was not the case. Reneging on the reimbursement NSF fee would again show poor business practice especially coming from a multi-million dollar business such as Bank of Hawaii. Mahalo
Bank of Hawaii received the same complaint from the client through the Consumer Financial Protection Bureau on March 7, 2016. Bank of Hawaii’s Customer Loan Management Services Manager mailed a response letter dated March 15, 2016 to the client regarding her complaint.
We will provide you a...
copy of the response letter via separate email to serve as resolution for this Revdex.com complaint.
Bank of Hawaii’s Bankoh Call Center Manager contacted the client on September 16, and discussed the following: • Manager explained that when the client first called in August, the Bank had just begun a card conversion • Manager apologized to the client for the inconvenience and frustration he encountered in trying to get a replacement card • A replacement card was ordered by our Waipahu Branch and the client received the card on September 11, • Manager has met with the Call Center team to review the processes for replacement cards during the card conversion period • Client appreciated the follby the Manager and was satisfied with the resolution • Manager mailed a response letter to the client on September 21, to close the Revdex.com complaint
Bank of Hawaii received the same complaint from the client through the Consumer Financial Protection Bureau on March 7, Bank of Hawaii’s Customer Loan Management Services Manager mailed a response letter dated March 15, to the client regarding her complaint We will provide you a copy of the response letter via separate email to serve as resolution for this Revdex.com complaint
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***
Bank of Hawaii’s Kaimuki Branch Teller Supervisor contacted the client on June 7, and discussed the following:• Supervisor informed the client that the account was coded as “opt in” from the time of account opening• Supervisor explained in depth about the “opt in/opt out” process and how this
could affect the account to be assessed Non-Sufficient Funds Fees • Client provided verbal authorization to Supervisor to change account from “opt in” to “opt out”• Supervisor discussed other options such as online banking and “available balance” to monitor account balance• Kaimuki Branch waived the three remaining Non-Sufficient Funds fees (total of $78.00) as a courtesy• Customer was satisfied with the resolution and for the more in depth explanation of “opt in” and “opt out” practices & how “opting out” does not fully guarantee that his account will not overdraft (ACH Debits, hand written checks, etc.)
Complaint: ***
I am rejecting this response because:The attached online banking statement clearly shows that my deposit was available prior to my billing.Therefore, the debit should've have been paid and not returned
Sincerely,
*** ***
Complaint: [redacted]
I am rejecting this response because: I had to pay a $30 returned check fee to my Homeowner's Association because of this incident. If I am refunded the $30 fee, I will consider this matter closed.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
On April 20, 2016, on behalf of Bank of Hawaii, our credit card servicer ([redacted]) contacted the client and discussed the following:It was confirmed that the client does not have an established deposit relationship with Bank of Hawaii and she is not a resident of HawaiiClient was informed...
that both of these are requirements when applying for the Bank of Hawaii [redacted] Card and the requirements are listed on the boh.com websiteClient was informed that a credit bureau report was not pulled to evaluate this application due to the requirements not being metClient understood she did not meet the requirements and was happy to hear that her credit bureau report was not pulled
Bank of Hawaii contacted the client on the following dates to inform him of the Bank’s decision to close his accounts.
On June 2, 2015, Personal Banking Officer called the client and explained the Bank’s decision to close his accounts.
On June 2, 2015, Waialae-Kahala Banking Center Manager...
mailed a letter to the client informing him of the account closure.
On June 3, 2015, Personal Banking Manager called the client and explained the Bank’s decision to close his accounts.
Bank of Hawaii Waialae-Kahala Banking Center Manager mailed a response letter dated June 23, 2015, to the client regarding his complaint. Copy of the response letter will be provided via email to the Revdex.com.
Bank of Hawaii’s Bankoh Call Center Manager contacted the client on September 16, 2015 and discussed the following:
• Manager explained that when the client first called in August, the Bank had just begun a card conversion.
• Manager apologized to the client for the inconvenience and frustration...
he encountered in trying to get a replacement card.
• A replacement card was ordered by our Waipahu Branch and the client received the card on September 11, 2015.
• Manager has met with the Call Center team to review the processes for replacement cards during the card conversion period.
• Client appreciated the follow-up by the Manager and was satisfied with the resolution.
• Manager mailed a response letter to the client on September 21, 2015 to close the Revdex.com complaint.
Complaint: [redacted]
I am rejecting this response because: The letter you sent does not explain why my account was closed and it does not explain why the bank is forcing me to close my account. I feel like I am being discriminated against for being an honest businessman I have nothing to hide so why are you closing my accounts or doing legal business in Hawaii. The only response I got was my business does too much cash transactions which is a ridiculous response, how can a business not take cash when you have five stores in a retail chain located in shopping centers. This is the second business account you have closed with no just cause. I feel I've been discriminated against that his why I filed this complaint.
Sincerely,
[redacted]
Aloha,Although I am grateful for the reimbursement of the $26 NSF fee, I still feel I should be reimbursed for the $30returned check fee by my Property Manager. The online balance clearly shows that my deposit was accepted and approved prior to the maintenance fee billing and therefore should have been paid since BOH had already approved my deposit. If the maintenance fee was listed prior to my deposit then I would've accepted all late fees. However,this was not the case. Reneging on the reimbursement NSF fee would again show poor business practice especially coming from a multi-million dollar business such as Bank of Hawaii. Mahalo
Bank of Hawaii responded to the client via letter dated October 20, 2017.
Business provided a response
Bank of Hawaii received the same complaint from the client through the Consumer Financial Protection Bureau on March 7, 2016. Bank of Hawaii’s Customer Loan Management Services Manager mailed a response letter dated March 15, 2016 to the client regarding her complaint.
We will provide you a...
copy of the response letter via separate email to serve as resolution for this Revdex.com complaint.