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NuSource Funding Reviews (5)

Reached owner Steve [redacted] by phone, to get update on resolution.Mr [redacted] indicates that he has reached out to Troy [redacted] of NuSource Funding, as he indicated he would in his initial response of 2/20.He says NuSource Funding is definitely the appropriate business to address any questions regarding cancellation of GAP insurance, or any questions regarding charges / fees included in the loan.He says Mr [redacted] indicated he could only speak to Ms [redacted] about the issues in question -- i.e., could not relay information related to the loan via Mr [redacted] Revdex.com NOTE: As it appears complaint perhaps should have been directed to NuSource Financial rather than [redacted] Automotive, will now transfer complaint to NuSource and give that business an opportunity to answer

I am rejecting this response because:I understand the privacy issues but I have several times attempted to contact Troy [redacted] and have left several messages via voicemail with him and also with a colleague of his and have never gotten a response from him I still have not received my GAP insurance refund in which I was told the check was cashed by NuSource Funding back on January 9th I would like answers and my money back asap

Good Afternoon ***, I'm sorry that there has been an issue with your loanWe have used NuSourse/*** *** for quite a while and have had very few issues with the loansAll of the terms, GAP insurance fees on the loan, rate and term of the loan are completely out of our hands as those
items are covered by the lender and not the dealerIf you have poor credit, most lenders have a fee that they, not the dealership, add to the loan because of the riskA representative of NuSourse always goes over the terms of the loan before the papers are sent to usAs far as refunding the GAP coverage, that would be a question for NuSourseI will personally reach out to them as ask on your behalf what can be done. As far as any extra fees are concerned, there should not be anything that was not included in the paperworkYou could call the lender directly and ask what that fee is aboutI will follow up with you this week to see what can be doneI'm very sorry that you have had an issue and I'll do my level best to help you in any way that I can!Steve ***Owner - *** ***

Reached owner Steve [redacted] by phone, to get update on resolution.Mr [redacted] indicates that he has reached out to Troy [redacted] of NuSource Funding, as he indicated he would in his initial response of 2/20.He says NuSource Funding is definitely the appropriate business to address any questions regarding cancellation of GAP insurance, or any questions regarding charges / fees included in the loan.He says Mr [redacted] indicated he could only speak to Ms [redacted] about the issues in question -- i.e., could not relay information related to the loan via Mr [redacted]. Revdex.com NOTE: As it appears complaint perhaps should have been directed to NuSource Financial rather than [redacted] Automotive, will now transfer complaint to NuSource and give that business an opportunity to answer.

I am rejecting this response because:I understand the privacy issues but I have several times attempted to contact Troy [redacted] and have left several messages via voicemail with him and also with a colleague of his and have never gotten a response from him.  I still have not received my GAP insurance refund in which I was told the check was cashed by NuSource Funding back on January 9th.  I would like answers and my money back asap.

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