NuStone Transformations

A voicemail was left with customer requesting an installer to go to their home next week Wednesday 11/30/16 at 8:00 am to install the crown molding and the side-splash.The side-splash that was referenced in the response is the (granite splash) that customer added during the installation at no additional costs. The company wants the customer to be 110% satisfied and I believe upon final stop to install false panels they will be.

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Better Business Burea I have been getting this response from company for monthsWork is not completed and when company decided it can live up to its contact I will be somewhat satisfied This work should never of taken this long Would not recommend this company to anyone
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
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*** ***

We have been working with the company that provides our Cabinet refacing material to replace the material that was shipped incorrectly panel was manufactured with the grain going the wrong way and the panel below the sink was sent with wrong measurements The crown
molding is here at the company as is the one free side-splash that the customer added during the process of the install The grab bar is also in stock.We have had contact with the Cabinet refacing company and have confirmation that the panels are in production and we should have within the next to days We understand the frustration of our customer and are in the process of rectifying the delay Customer will be contacted to schedule a convenient date and time to return

A voicemail was left with customer requesting an installer to go to their home next week Wednesday 11/30/16 at 8:00 am to install the crown molding and the side-splash.The side-splash that was referenced in the response is the (granite splash) that customer added during the installation at no additional costs.  The company wants the customer to be 110% satisfied and I believe upon final stop to install false panels they will be.

We contracted with NuStone in March 2017 to provide a new counter top and back splash for our kitchen. We also contracted for a new electrical outlet as well as some dry wall/plaster repair. The job was to have been completed late April/early May.

The job was not started until early August. The new electrical outlet and new GFI outlet were installed and worked when the electrician left. The counter top was installed as was the tile back splash. Due to the lack of proper preparation of the surface to be tiled multiple tiles on the back splash were not flush/flat but were angled in various positions. The first back splash was removed (along with all of the plaster behind it). Damage was done to our kitchen cabinets and wall during the demolition (see photos).

A second back splash was installed which looks almost as bad as the first. Tiles are chipped or cracked and the chipped areas filled in with grout or caulk. There are holes in the grout. There are also tiles that are cut crookedly in visible areas mainly around a window. Tiles are not flush with the window trim on the right side of the window as they are on the left side of the window. Grout lines are already cracked (they were cracked when the installer left). The installer, Sean, (the owner's son), failed to secure the new electrical outlet box to anything when he re-tiled - it was left hanging causing not only a code violation but also a fire hazard (see photos).

The installer also pulled a wire out from a new GFI outlet which was the source wire for the new outlet causing the new outlet not to work. An existing light switch was not re-attached to the electrical box when he re-tiled and the GFI outlet was re-installed using dry wall screws. The re-install was extremely crooked (see photo).

The owner, Ann Walters, was to come back to inspect second installation with one of her employees who did some plaster repair to damage caused during demolition of the first install. She never showed up and her employee was unaware that she was to come with him. The electrician returned to fix the non-working outlet and discovered the problems caused by the installer. He too notified Ann of the problems and told her we are not happy with the job that her installer did. Both Ann's employee and the electrician sent Ann pictures of the current job. NOTE: Ann was present when the second back splash was installed but quickly left when the job was supposedly completed - she had to run to another appointment.

I went to NuStone's showroom on Saturday September 9th only to find no one there. Their Saturday hours are supposedly 10AM - 2PM. I followed up with an e-mail to Ann and filed complaints with the Revdex.com and Contact 6. Milwaukee NARI did not take a complaint as the company is no longer a NARI member. As of October 30, 2017 the NARI designation remains on their website.

Ann finally did make contact with an offer to waive the final payment of approximately $800.00. However, this will not cover the costs to rip out their second tile installation, repair the damage to the plaster walls and cabinets and properly install a tiled backsplash. I want all of the money paid under my contract with NuStone Transformations returned.

See photos here:

https://www.facebook.com/MyNuStoneTransformationsExperience/

This company is not in any way connected with Granite Transformations. Our kitchen counters were installed in October and we were very happy with them. When the installers left they noted there were 3 shiny streaks on the counter and they said they were from tape or something and after two days I could wash it off. It would not come off. NuStone came and tried to sand the shiny streaks off. Now I have a square, sanded, dull spot right in front of the kitchen window. NuStone has indicated they will replace the countertops with me paying their cost. In talking with Granite Transformations, I find the counter was not a Granite Transformations product. We feel that NuStone was very devious as they changed suppliers on their product. We are extremely disappointed.

Nustone Transformation of jackson is Horrible PLEASE THINK BEFORE DOING ANY BUSINESS WITH THEM! Owner [redacted] is out right a liar! SCAMMMMMMM PLEASE CALL OR VISIT US TO SEE THE BAD WORK THAT COST US 9000...[redacted] AT [redacted]