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Nutra Health Link

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Nutra Health Link Reviews (2)

We apologize if this customer experienced any inconvenience when contacting us about this matter. Our customer's satisfaction is very important to us as we would like to come to a mutual resolution. [redacted], is one of our very best CSR's and has been with the company for over 10 years. There hasn't...

been any previous complaints about allergic reactions from other customers that have consumed our products. However, we understand each person is different and we clearly state our Allergy Information on our website and on individual packaging. This statement reads ALL of our products are manufactured in a facility that processes nuts, wheat, etc. to help those that suffer from severe allergic reactions. We have a 30 day return policy that is stated on our website as well. Both orders in question were placed in June and July and the customer didn't contact us about the this complaint until early October which exceeded our 30-day policy and after placing two additional orders in Sept and October.We'll extend the offer to exchange products the customer doesn't want if she ships the unwanted items back to us at her own expense within 14 days. Please be advised this is a food product and refunds/exchanges past our 30-day policy usually isn't allowed.

Complaint: [redacted]
I am rejecting this response because:  The shipment weighs 6 lbs 11 oz.  It would cost me $20 to return ship these items.  I feel if there is an allergic reaction - what so ever - I would feel Extend Nutrition would want to investigate the problem/bars.  At the very least, be empathetic to our situation.  [redacted], regardless of how long she has worked with Extend Nutrition, was very rude to us.  When I placed my concerns to her, she didn't take down any of our information to follow up with our complaint.  She said there has never been any complaints with their product, is that because [redacted] never documents the complaints?  Yes, I want to return these items.  They are in a box and ready to be returned.  NO, I do not want to have to pay return shipping.  I don't think that is a fair request.  I would hope Extend Nutrition would be more concerned with the product causing allergic reactions, and would want this product back to further research the issues.  Not cause more damage to the already escalating situation.
Sincerely,
[redacted]

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Address: 11861 Westline Industrial Dr Ste. 200, Saint Louis, Missouri, United States, 63146


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