NutraBalance, LLC

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***

REGARDING Revdex.com CASE#: [redacted] To Whom It May Concern: Thank you for contacting us, and we are sorry we have not been able to provide the customer with a satisfactory customer experienceKnow that your feedback is collected in our efforts to improve our policiesWe have implemented on our website that the consumer must check the YES box to indicate that they have read through the terms and conditions of our companies polices and agree to these terms and conditionOnce the box is checked YES and the purchase information is entered; then the consumer is enrolled into our program and the orders are processedThe website always offers the terms and conditions available for the consumer, the product details and the customer support informationOur company policy is to ensure that we advertise our customer support information on all aspects to ensure that it is convenient for the consumerWe have this detail listed on the merchandise bottles, email confirmations sent directly to the customer email address provided on their account, the invoices sent with shipment and the product websiteAfter reviewing the customer account; we have issued the customer the following refunds in the interest of amicable resolution: · 02/13/- Refunded - $Trans-ID: [redacted] · 02/13/- Refunded - $Trans-ID: [redacted] · 02/13/- Refunded - $Trans-ID: [redacted] Refunds are made to the source of the original payment, and processing generally takes to business daysThe subscription, which was agreed upon by agreeing to Terms and Conditions on our checkout page has been cancelledWe hope this will satisfy the customer's concerns as well abide by our policiesOur interest in resolution is genuinePlease contact us at [email protected] to contact us directlyRegards, Sam J [redacted] Dispute Resolution Agent

Thank you for contacting us, and we are sorry we have not been able to provide our customer with a satisfactory customer experienceIn light of the latest complaint we have issued the customer the following refunds totalling $355.28: 8/24/Trans-ID:
*** 8/24/Trans-ID: *** 8/24/$Trans-ID: *** 8/24/$Trans-ID: *** 9/6/$Trans-ID: *** 9/6/$Trans-ID: *** 9/6/$ID: *** 9/6/$Trans-ID: *** Refunds are made to the source of the original payment, and processing generally takes to business days. The subscription, which was agreed upon by agreeing to Terms and Conditions on our checkout page has been cancelledWe hope this will satisfy our customer’s concerns as well and we are deeply sorry for the inconvenience.Regards,Sam J***Dispute Resolution Agent

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

REGARDING Revdex.com CASE#: [redacted] To Whom It May Concern: Thank you for contacting us, and we are sorry we have not been able to provide the customer with a satisfactory customer experience. Know that your feedback is collected in our efforts to improve our policies. We have implemented on our website...

that the consumer must check the YES box to indicate that they have read through the terms and conditions of our companies polices and agree to these terms and condition. Once the box is checked YES and the purchase information is entered; then the consumer is enrolled into our program and the orders are processed. The website always offers the terms and conditions available for the consumer, the product details and the customer support information. Our company policy is to ensure that we advertise our customer support information on all aspects to ensure that it is convenient for the consumer. We have this detail listed on the merchandise bottles, email confirmations sent directly to the customer email address provided on their account, the invoices sent with shipment and the product website. After reviewing the customer account; we have issued the customer the following refunds in the interest of amicable resolution: ·         02/13/2017 - Refunded - $86.94 Trans-ID: [redacted] ·         02/13/2017 - Refunded - $77.84 Trans-ID: [redacted] ·         02/13/2017 - Refunded - $86.94 Trans-ID: [redacted] Refunds are made to the source of the original payment, and processing generally takes 7 to 10 business days. The subscription, which was agreed upon by agreeing to Terms and Conditions on our checkout page has been cancelled. We hope this will satisfy the customer's concerns as well abide by our policies. Our interest in resolution is genuine. Please contact us at [email protected] to contact us directly. Regards, Sam J[redacted] Dispute Resolution Agent

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]