NutraPlanet

We have already contacted this customer and worked everything out We also refunded his shipping, and he was happy

I am rejecting this response because: I had a family emergency and was not able to answer to this in time, and apparently this has been closed nowThe company says: The credit is still in the account We have not deleted the account We still show the voucher unused Have followed up with an additional email to the customer We are unable to refund the card now because so much time has passed, but rhe voucher can still be usedThis is a lieThe company has not made any attempt to follow up with “additional” emailI have emailed them many times and still no answerI have not received any messages from the company and I still cannot login into my accountI tried to recover the password but says my email/username does not existPlease advice.Thank you

[redacted] Above is the gift voucher CODE -- It is set to expire 10/(which I can change, no issue) voucher code details is : $his message originally read on 3/19/2018Dennis D [redacted] NutraPlanet [redacted] **Graham, NC

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID
***, and I accept it.The business has reship the items however I would want to see if the items are correct when it deliver to me so I will only cancel the complain if all goes accurate according to what I have paidThanks

We are so very sorry for the error. We have went in and refunded this for you. We will also send you a gift voucher to use on a future order

I am rejecting this response because:
I had a family emergency and was not able to answer to this in time, and apparently this has been closed now. The company says: The credit is still in the account.  We have not deleted the account.  We still show the voucher unused.  Have followed up with an additional email to the customer.  We are unable to refund the card now because so much time has passed, but  rhe voucher can still be used. This is a lie. The company has not made any attempt to follow up with “additional” email. I have emailed them many times and still no answer. I have not received any messages from the company and I still cannot login into my account. I tried to recover the password but says my email/username does not exist. Please advice.Thank you.

The credit is still in the account.  We have not deleted the account.  We still show the voucher unused.  Have followed up with an additional email to the customer.  We are unable to refund the card now because so much time has passed, but  rhe voucher can still be used.

We offered a refund, he wanted to reship it.  So we shipped it expedited.  I have sent a few messages now that if he wants a refund that is totally fine, but we cant reship and redund.

From: [redacted] <[redacted]@gmail.com> Date: Wednesday, February 7, 2018 at 11:31 PM To: <[redacted]> Subject: Complaint ID [redacted]   Hi [redacted],   Below please find the email I got from the company.   Best regards, [redacted]  ...

-------------------------------------- [redacted]@gmail.com [redacted]       Subject: Order #[redacted]   On Jun 16, 2014, at 4:19 PM, NutraPlanet Customer Service <[redacted]> wrote:   Hello, Your order was returned to us today. We waived the 25% restocking fee and issued you a refund of $56.33 to your NutraPlanet account. This will automatically be applied to your next order with us. If you have any further questions or concerns please let us know. -- NutraPlanet Customer Service Team [redacted]

[redacted] Above is the gift voucher CODE --  It is set to expire 10/18 (which I can change, no issue) voucher code details is : $58.99 his message originally read on 3/19/2018Dennis D[redacted]NutraPlanet [redacted]Graham, NC 27253

The shakers had been discontinued and they were refunded.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and I accept it.

We have already contacted this customer and worked everything out.  We also refunded his shipping, and he was happy.

Initial Business Response /* (1000, 5, 2016/08/25) */
This order was already refunded for the Joint Fixx (discontinued) -- we also went in and refunded it for the shipping as well.
Initial Consumer Rebuttal /* (2000, 7, 2016/08/26) */
From: [redacted] [mailto:[redacted]@gmail.com]...


Sent: Friday, August 26, 2016 8:12 AM
To: Revdex.com
Subject: Re: Revdex.com Complaint Case# [redacted] (Ref#[redacted])
The issue has been resolved and I have been repaid. I greatly appreciate your help.