Nutri-Fast Garcinia

Thank you for mediating this consumer complaint from our customer, Case Number: [redacted] .Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers have to affirm and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxes.According to our records,customer ordered our Garcinia and Cleanse on a day trial basis back on 02/27/and paid the shipping and handling fees of $and $The trial expired on 03/13/and due to the fact that our customer did not contact us to cancel their trial they were subsequently charged for the original shipments on 03/13/$for the Garcinia and $for the Cleanse.Due to no cancellation the autoship program took effectThe following month on 04/13/the customer was charged for new shipment, $for the Garcinia and $for the CleanseCustomer contacted our Customer Service on 04/17/and requested for the subscription to be cancelled, which we did .However we feel for our customer’s concerns and do apologize for the inconvenience, thus we will be providing full refunds for the charges on 04/13/2017, $for the Garcinia and $for the Cleanse for any misunderstanding when placing the order.Here are the refund confirmations:$Trans ID: [redacted] dated 05/04/ $Trans ID: [redacted] dated 05/04/2017.Refunds should reflect on customer’s account within to business days.Please relay this information to our customer and feel free to let us know should you have further questions

Thank you for mediating this consumer complaint from our customer, Case Number: [redacted] .Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers have to affirm and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxes According to our records, customer ordered our Garcinia product on a day trial basis back on 11/01/and paid the shipping and handling fee of $4.90.The trial expired on 11/15/and due to the fact that the customer didn’t cancel they were charged $for the original shipment of GarciniaDue to no cancellation the autoship program took effect.The following month on 12/15/the customer was charged $for a new shipment of Skin Cream.The following month on 01/15/the customer was charged $for a new shipment of Skin Cream.The following month on 02/15/the customer was charged $for a new shipment of Skin Cream.The following month on 03/15/the customer was charged $for a new shipment of Skin Cream.The following month on 04/15/the customer was charged $for a new shipment of Skin Cream.Customer contacted our Customer Service on 04/20/and requested for her subscription to be cancelled, which we did.However we feel for our customer’s concerns and do apologize for the inconvenience, thus will be providing a full refund of $for the Skin Cream charged on 04/15/2017.We will also be providing full refunds of $for the Skin Cream charged on 03/15/,$for the Skin Cream charged on 02/15/2017,and $for the Skin Cream charged on 01/15/for any misunderstanding when placing the orderHere are the refund confirmation:$89.99Trans ID: [redacted] dated 05/10/$89.99Trans ID: [redacted] dated 05/10/$89.99Trans ID: [redacted] dated 05/10/$89.99Trans ID: [redacted] dated 05/10/Refund should reflect on customer’s account within to business days.Please relay this information to our customer and feel free to let us know should you have further questions

Dear [redacted] , Thank you for mediating this consumer complaint from our customer, Case Number: [redacted] Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers have to affirm and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxesAccording to our records, customer ordered our garcinia product on a day trial basis back on 02/10/and paid the shipping and handling fee of $The trial expired on 02/24/and due to the fact that the customer didn’t cancel they were charged $for the original shipmentDue to no cancellation, the auto-ship program took effect on 03/26/and they were charged $for the garciniaThe following month they were billed on 04/25/$for another order of garciniaThe next charge for the monthly shipment was on 05/25/for $and the following month on 06/24/for $for the garcinia The last order billed to our customer was on 07/24/in the amount of $for a final order of garcinia.Customer had contacted our Customer Service on 08/01/and requested for the subscription to be cancelledWe immediately granted the request and cancelled the accountThe customer’s account has been flagged as a chargeback for the disputed chargesUnfortunately, the chargeback processor and credit card companies will determine the legitimacy of the claim and be able provide any refunds as necessary.Please relay this message to our customer, and feel free to let us know if you should have any questions

To *** *** :Thank you for mediating this consumer complaint from our customer, Case Number: ***.Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers have to
affirm and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxes. According to our records,customer ordered our Skin Cream and Eye Serum on a day trial basis back on 02/17/and paid the shipping and handling fees of $and $4.90.The trial expired on 03/03/and due to the fact that our customer did not contact us to cancel their trial they were subsequently charged for the original shipments on 03/03/$for the Garcinia and $for the Cleanse.Due to no cancellation the autoship program took effectThe following month on 04/03/the customer was charged again for new shipments,$for the Garcinia and $for the Cleanse.Customer contacted our Customer Service on 04/07/and requested for the subscription to be cancelled, which we did .Unfortunately the customer’s account has been flagged as a chargeback for the disputed charges.However the chargeback processor and credit card companies have ruled the claim in our favor.Regardless we feel our customer’s concerns and have decided to issue the customer refunds,$for the Garcinia and $for the Cleanse.Here are the refund confirmations:$Trans ID:*** dated 05/05/2017. $Trans ID:*** dated 05/05/2017.Refunds should reflect on customer’s account within to business days.Please relay this information to our customer and feel free to let us know should you have further questions.--Nutri-Fast GarciniaCustomer Service Toll Free: 877-499-8419Email:[email protected] {#HS:360199173-1146852#}

Thank you for mediating this consumer complaint from our customer, Case Number:[redacted].Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriously. Before customers commit to our 14 day free trial, our customers have to affirm and...

acknowledge the terms & conditions for our autoship program by marking the T&C check-boxes.According to our records,customer ordered our Garcinia and Cleanse on a 14 day trial basis back on 02/27/2017 and paid the shipping and handling fees of $4.98 and $4.90. The trial expired on 03/13/2017 and due to the fact that our customer did not contact us to cancel their trial they were subsequently charged for the original shipments on 03/13/2017 $89.99 for the Garcinia and $79.99 for the Cleanse.Due to no cancellation the autoship program took effect. The following month on 04/13/2017 the customer was charged for new shipment, $89.99 for the Garcinia and $79.99 for the Cleanse. Customer contacted our Customer Service on 04/17/2017 and requested for the subscription to be cancelled, which we did .However we feel for our customer’s concerns and do apologize for the inconvenience, thus we will be providing full refunds for the charges on 04/13/2017, $89.99 for the Garcinia and $79.99 for the Cleanse for any misunderstanding when placing the order.Here are the refund confirmations:$89.99 Trans ID:[redacted] dated 05/04/2017.      $79.99 Trans ID:[redacted] dated 05/04/2017.Refunds should reflect on customer’s account within 3 to 7 business days.Please relay this information to our customer and feel free to let us know should you have further questions.

Thank you for mediating this consumer complaint from our customer, Case Number:[redacted] .Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriously. Unfortunately we were unable to locate a customer account with the information...

provided.Please provide us with an order id and make sure the customers information matches their order to be able to resolve this complaint.we appreciate your understanding.

Dear [redacted], Thank you for mediating this consumer complaint from our customer, Case Number:[redacted]. Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriously. Before customers commit to our 14 day free trial, our customers have to affirm and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxes. According to our records, customer ordered our garcinia product on a 14 day trial basis back on 02/10/2017 and paid the shipping and handling fee of $4.90. The trial expired on 02/24/2017 and due to the fact that the customer didn’t cancel they were charged $89.99 for the original shipment. Due to no cancellation, the auto-ship program took effect on 03/26/17 and they were charged $89.99 for the garcinia. The following month they were billed on 04/25/207 $89.99 for another order of garcinia. The next charge for the monthly shipment was on 05/25/2017 for $89.99 and the following month on 06/24/2017 for $89.99 for the garcinia . The last order billed to our customer was on 07/24/2017 in the amount of $89.99 for a final order of garcinia.Customer had contacted our Customer Service on 08/01/2017 and requested for the subscription to be cancelled. We immediately granted the request and cancelled the account. The customer’s account has been flagged as a chargeback for the disputed charges. Unfortunately, the chargeback processor and credit card companies will determine the legitimacy of the claim and be able provide any refunds as necessary.Please relay this message to our customer, and feel free to let us know if you should have any questions.

Thank you for mediating this consumer complaint from our customer, Case Number: [redacted].Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriously. Before customers commit to our 14 day free trial, our customers have to affirm and...

acknowledge the terms & conditions for our autoship program by marking the T&C check-boxes.  According to our records, customer ordered our Garcinia product on a 14 day trial basis back on 11/01/2016 and paid the shipping and handling fee of  $4.90.The trial expired on 11/15/2017 and due to the fact that the customer didn’t cancel they  were charged $89.99 for the original shipment of Garcinia. Due to no cancellation the autoship program took effect.The following month on 12/15/2017 the customer was charged $89.99 for a new shipment of Skin Cream.The following month on  01/15/2017 the customer was charged $89.99 for a new shipment of Skin Cream.The following month on 02/15/2017 the customer was charged $89.99 for a new shipment of Skin Cream.The following month on 03/15/2017 the customer was charged $89.99 for a new shipment of Skin Cream.The following month on 04/15/2017 the customer was charged $89.99 for a new shipment of Skin Cream.Customer contacted our Customer Service on 04/20/2017 and requested for her subscription to be cancelled, which we did.However we feel for our customer’s concerns and do apologize for the inconvenience, thus will be providing a full refund of $89.99 for the Skin Cream charged on 04/15/2017.We will also be providing full refunds of $89.99 for the Skin Cream charged on 03/15/2017 ,$89.99 for the Skin Cream charged on 02/15/2017,and $89.99 for the Skin Cream charged on 01/15/2017 for any misunderstanding when placing the order. Here are the refund confirmation:$89.99Trans ID:[redacted] dated 05/10/2017. $89.99Trans ID:[redacted] dated 05/10/2017. $89.99Trans ID:[redacted] dated 05/10/2017. $89.99Trans ID:[redacted] dated 05/10/2017. Refund should reflect on customer’s account within 3 to 5 business days.Please relay this information to our customer and feel free to let us know should you have further questions.

I am attaching both Email correspondence and a letter I sent to them.  They are indicating they will only assist if I drop all complains.  I have also filed a dispute with my Visa card.