Nutricity

Customer has since received the package within the expected delivery dates and has informed us that they have blocked us from emailing them any further despite receiving the package.Tracking with DHL Global Mail and [redacted] confirms the delivery on 3/24.DHL Global Mail: [redacted] Attached as a PDF is the email correspondence with the customer via [redacted] messaging system up to the most recent email notifying us they were simply unhappy with the advertised delivery dates and have blocked us from emailing them.Also attached as a PDF are the expected delivery dates for the order, which was from 3/to 3/While the order did ship out one day later than estimated, the product still delivered within this time frame.Please also note that the customer claims that we collected payment and then never fulfilled in their review at the bottom, despite the order still being on time for delivery [redacted] handles all transactions for orders placed through their system, and we do not handle any payment or billing information [redacted] does not provide vendors who sell on their site with payment information for security reasons, and they do not charge customers until the shipment has been confirmed.Tracking information indicates on time delivery, and the customer has made it clear that they were not happy with the processing timeWhile we may not be able to make them happy in this case and, in fact, have been blocked from furthering our assistance with them, we do feel as though this matter has been resolved with the on time delivery, and we feel as though the actions the customer has taken up to this point were both premature and excessive

They are very lacking in customer support and I am happy that this rating system offers a zero as that is how likely I am to order from them again

It appears there is further confusion on the customer's part for this order.We only received a single unit in opened condition in their return while this order was for two units and they indicate they placed a separate order for a single unit which they returned in opened condition.It is now readily apparent this customer returned the single unit in opened condition to us which is not this actual order but has failed to actually return order [redacted] In addition to not returning goods in opened condition, we require that the customer return the correct items to us for this order as well.Therefore, if the customer is still in possession of the unopened units for this actual order as they seem to claim, they simply need to return the order to us and we will process their returnWe cannot process a return for an order that has not even been returned yet

This complaint was filed prematurely as they failed to wait for us to resolve the issue before filing a complaintThey filed while we were still corresponding back and forth and it is clear from the [redacted] message history that we were still cooperating with the customerBy the time the complaint was filed, we had already sent them an email offering a replacement to which they accepted and we shipped out said replacement for the third bottle on 6/The details for their replacement order are as follows:Amazon Original Order Number: [redacted] Nutricity Original Order Number: [redacted] Nutricity Replacement Order Number: [redacted] UPS Tracking Number: [redacted] UPS Estimated Delivery: 6/16/Original [redacted] Delivery Window: 6/15/- 6/20/We responded to each of the customer's emails in a timely manner and as soon as we verified the issue, we promptly offered and sent a replacement order for the item missing from the original orderFurthermore, the tracking details for the replacement order clearly indicate the replacement will still arrive within the original delivery window calculated by [redacted] themselvesWe understand the customer's frustration in not receiving one of their items, but this Revdex.com complaint was clearly unnecessary as we were already in the process of resolving this issue independent of any claimWe at Nutricity pride ourselves on our honesty and customer service and it is clear at every step of the way we were fulfilling our responsibility to resolve this issue as soon as it was verifiedWe do not understand why the customer felt the need to file such a complaint while it was obvious we were working with them to resolve this issue

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***

This claim was closed because it was in violation of the returns policy which is clearly displayed on our Amazon storefront as follows:"Used, opened Items and orders that are no longer within the returns window are not eligible for return."The product in question was returned in an opened condition... in violation of our returns policy and as such, the return was denied.In addition, the customer made comments that it did not match the Amazon listing but our returns team were able to verify the product was identical to how it was advertised on Amazon upon comparing the physical return to the actual listing. Had we noted any difference, we would have refunded this customer on the spot, but this item was exactly as it was listed as displayed on Amazon in accordance with their strict standards.As such, this is a case of buyer's remorse which is unfortunately an ineligible return reason for an opened and used product. Since the product was identical to the Amazon listing, the complaint relates more to the buyer's personal experience with the item which is once again a case of buyer's remorse.

This complaint was filed prematurely as they failed to wait for us to resolve the issue before filing a complaintThey filed while we were still corresponding back and forth and it is clear from the *** message history that we were still cooperating with the customerBy the time the complaint
was filed, we had already sent them an email offering a replacement to which they accepted and we shipped out said replacement for the third bottle on 6/The details for their replacement order are as follows:Amazon Original Order Number: ***Nutricity Original Order Number: ***Nutricity Replacement Order Number: ***UPS Tracking Number: ***UPS Estimated Delivery: 6/16/16Original *** Delivery Window: 6/15/- 6/20/16We responded to each of the customer's emails in a timely manner and as soon as we verified the issue, we promptly offered and sent a replacement order for the item missing from the original orderFurthermore, the tracking details for the replacement order clearly indicate the replacement will still arrive within the original delivery window calculated by *** themselves.We understand the customer's frustration in not receiving one of their items, but this Revdex.com complaint was clearly unnecessary as we were already in the process of resolving this issue independent of any claimWe at Nutricity pride ourselves on our honesty and customer service and it is clear at every step of the way we were fulfilling our responsibility to resolve this issue as soon as it was verifiedWe do not understand why the customer felt the need to file such a complaint while it was obvious we were working with them to resolve this issue

I ordered three packages of Cardioviva from NutricityCardioviva is a probiotic designed to help lower cholesterol I have been taking the capsules for the last year My shipment arrived on October 18, The boxes were sealed but the probiotic capsules had been poured out of their containers into the box, and the container lids were open I am not willing to consume the product because the capsules were not properly sealed and could potentially be contaminated or tampered with Nutricity responded to my first email complaint and suggested I might not have to return the productThey asked that I send them pictures of the problem which I did Subsequent emails were never answered The total bill for these three packages is $ but I don't feel safe consuming the product from this batch I am stuck with this bill for a product I can not consume I will try to appeal with my credit card company but I would certainly not recommend anyone do business with Nuticity

Incorrect Firstly, I bought the two bottles I am requesting refund for directly from Nutricity.com It was well within the days limit and the products were NOT opened I had also bought this same product from ***, and returned that one with the bottle open - this is NOT the product I am asking a refund for but for the two bottles that I bought directly from Nutricity These were definitely NOT OPEN I had returned the one bottle I bought from amazon because I discovered the product was not the authentic product To confirm my fear, I contacted the *** company who actually makes the product and the representative in Customer Service confirmed that the product was not authentic Please see attachment for my correspondence between the manufacturer *** and myself

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Customer has since received the package within the expected delivery dates and has informed us that they have blocked us from emailing them any further despite receiving the package.Tracking with DHL Global Mail and [redacted] confirms the delivery on 3/24.DHL Global...

Mail: [redacted]Attached as a PDF is the email correspondence with the customer via [redacted] messaging system up to the most recent email notifying us they were simply unhappy with the advertised delivery dates and have blocked us from emailing them.Also attached as a PDF are the expected delivery dates for the order, which was from 3/20 to 3/25. While the order did ship out one day later than estimated, the product still delivered within this time frame.Please also note that the customer claims that we collected payment and then never fulfilled in their review at the bottom, despite the order still being on time for delivery. [redacted] handles all transactions for orders placed through their system, and we do not handle any payment or billing information. [redacted] does not provide vendors who sell on their site with payment information for security reasons, and they do not charge customers until the shipment has been confirmed.Tracking information indicates on time delivery, and the customer has made it clear that they were not happy with the processing time. While we may not be able to make them happy in this case and, in fact, have been blocked from furthering our assistance with them, we do feel as though this matter has been resolved with the on time delivery, and we feel as though the actions the customer has taken up to this point were both premature and excessive.

This claim was closed because it was in violation of the returns policy which is clearly displayed on our Amazon storefront as follows:"Used, opened Items and orders that are no longer within the returns window are not eligible for return."The product in question was returned in an opened condition...

in violation of our returns policy and as such, the return was denied.In addition, the customer made comments that it did not match the Amazon listing but our returns team were able to verify the product was identical to how it was advertised on Amazon upon comparing the physical return to the actual listing. Had we noted any difference, we would have refunded this customer on the spot, but this item was exactly as it was listed as displayed on Amazon in accordance with their strict standards.As such, this is a case of buyer's remorse which is unfortunately an ineligible return reason for an opened and used product. Since the product was identical to the Amazon listing, the complaint relates more to the buyer's personal experience with the item which is once again a case of buyer's remorse.

It appears there is further confusion on the customer's part for this order.We only received a single unit in opened condition in their return while this order was for two units and they indicate they placed a separate order for a single unit which they returned in opened condition.It is now readily apparent this customer returned the single unit in opened condition to us which is not this actual order but has failed to actually return order [redacted]In addition to not returning goods in opened condition, we require that the customer return the correct items to us for this order as well.Therefore, if the customer is still in possession of the 2 unopened units for this actual order as they seem to claim, they simply need to return the order to us and we will process their return. We cannot process a return for an order that has not even been returned yet.

This complaint was filed prematurely as they failed to wait for us to resolve the issue before filing a complaint. They filed while we were still corresponding back and forth and it is clear from the [redacted] message history that we were still cooperating with the customer. By the time the...

complaint was filed, we had already sent them an email offering a replacement to which they accepted and we shipped out said replacement for the third bottle on 6/14. The details for their replacement order are as follows:Amazon Original Order Number: [redacted]
Nutricity Original Order Number: [redacted]
Nutricity Replacement Order Number: [redacted]
UPS Tracking Number: [redacted]
UPS Estimated Delivery: 6/16/16
Original [redacted] Delivery Window: 6/15/16 - 6/20/16
We responded to each of the customer's emails in a timely manner and as soon as we verified the issue, we promptly offered and sent a replacement order for the item missing from the original order. Furthermore, the tracking details for the replacement order clearly indicate the replacement will still arrive within the original delivery window calculated by [redacted] themselves.
We understand the customer's frustration in not receiving one of their items, but this Revdex.com complaint was clearly unnecessary as we were already in the process of resolving this issue independent of any claim. We at Nutricity pride ourselves on our honesty and customer service and it is clear at every step of the way we were fulfilling our responsibility to resolve this issue as soon as it was verified. We do not understand why the customer felt the need to file such a complaint while it was obvious we were working with them to resolve this issue.

I ordered three packages of Cardioviva from Nutricity. Cardioviva is a probiotic designed to help lower cholesterol. I have been taking the capsules for the last year. My shipment arrived on October 18, 2016. The boxes were sealed but the probiotic capsules had been poured out of their containers into the box, and the container lids were open. I am not willing to consume the product because the capsules were not properly sealed and could potentially be contaminated or tampered with. Nutricity responded to my first email complaint and suggested I might not have to return the product. They asked that I send them pictures of the problem which I did. Subsequent emails were never answered. . The total bill for these three packages is $129 but I don't feel safe consuming the product from this batch. I am stuck with this bill for a product I can not consume. I will try to appeal with my credit card company but I would certainly not recommend anyone do business with Nuticity.

They are very lacking in customer support and I am happy that this rating system offers a zero as that is how likely I am to order from them again.

Customer has since received the package within the expected delivery dates and has informed us that they have blocked us from emailing them any further despite receiving the package.Tracking with DHL Global Mail and [redacted] confirms the delivery on 3/24.DHL Global...

Mail: [redacted]Attached as a PDF is the email correspondence with the customer via [redacted] messaging system up to the most recent email notifying us they were simply unhappy with the advertised delivery dates and have blocked us from emailing them.Also attached as a PDF are the expected delivery dates for the order, which was from 3/20 to 3/25. While the order did ship out one day later than estimated, the product still delivered within this time frame.Please also note that the customer claims that we collected payment and then never fulfilled in their review at the bottom, despite the order still being on time for delivery. [redacted] handles all transactions for orders placed through their system, and we do not handle any payment or billing information. [redacted] does not provide vendors who sell on their site with payment information for security reasons, and they do not charge customers until the shipment has been confirmed.Tracking information indicates on time delivery, and the customer has made it clear that they were not happy with the processing time. While we may not be able to make them happy in this case and, in fact, have been blocked from furthering our assistance with them, we do feel as though this matter has been resolved with the on time delivery, and we feel as though the actions the customer has taken up to this point were both premature and excessive.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

This complaint was filed prematurely as they failed to wait for us to resolve the issue before filing a complaint. They filed while we were still corresponding back and forth and it is clear from the [redacted] message history that we were still cooperating with the customer. By the time the...

complaint was filed, we had already sent them an email offering a replacement to which they accepted and we shipped out said replacement for the third bottle on 6/14. The details for their replacement order are as follows:Amazon Original Order Number: [redacted]
Nutricity Original Order Number: [redacted]
Nutricity Replacement Order Number: [redacted]
UPS Tracking Number: [redacted]
UPS Estimated Delivery: 6/16/16
Original [redacted] Delivery Window: 6/15/16 - 6/20/16
We responded to each of the customer's emails in a timely manner and as soon as we verified the issue, we promptly offered and sent a replacement order for the item missing from the original order. Furthermore, the tracking details for the replacement order clearly indicate the replacement will still arrive within the original delivery window calculated by [redacted] themselves.
We understand the customer's frustration in not receiving one of their items, but this Revdex.com complaint was clearly unnecessary as we were already in the process of resolving this issue independent of any claim. We at Nutricity pride ourselves on our honesty and customer service and it is clear at every step of the way we were fulfilling our responsibility to resolve this issue as soon as it was verified. We do not understand why the customer felt the need to file such a complaint while it was obvious we were working with them to resolve this issue.

This product was bad - was BROWN in color upon arrival (I have photos). So I returned it. I've been ordering this product/brand for years and it is supposed to be orange in color. The seller Nutricty did not refund my money but instead said, opened products cannot be returned. Are you crazy? How in heaven's name can you know the product has gone bad without having opened it? Telepathy? This is insane. Basically their policy as it stands means that Nutricity could sell anyone a crappy product and have no responsibility for it - just because it was opened.