Nutriessential.com Reviews (%countItem)
Nutriessential.com Rating
Address: 5880 Collins Ave, Miami Beach, Florida, United States, 33140
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Address: 5880 Collins Ave, Miami Beach, Florida, United States, 33140
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Ordered from Nutriessential.com in May. After 2 months my order still not sent. Requested refund and customer service won't respond now. Please help.
I placed an order for vitamins (Ester-C and L-Glutamine) on May 11, 2020. Order #4914 for $91.53. I followed up on May 21 as I hadn't received my order. Customer service (the email response was from someone named Lisa) did respond at that time and said that "You may experience the hold on your order because we cannot include the Ester C to the order as it is running on backorder with the manufacturer".
Finally after waiting for 2 months, I emailed customer service on July 10th and requested a refund on my order. They responded on July 12th that "Okay, we have forwarded your cancellation request to our CSM."
I have been waiting for my refund, but still haven't received it. I followed up again on July 20th asking "Hi. It's been over a week and I still haven't received my refund back onto my credit card. Can you please confirm that this has been processed?"
I didn't receive any response. I followed up again via email today (July 23rd), but no response. I'm starting to worry that this site is a scam, that I won't receive my refund and that maybe my credit card is now compromised. I would really appreciate any help the Revdex.com can provide. Thank you.
Refund of $91.53 USD immediately to my credit card for the order that was never shipped and that I requested for refund.
We have cancelled your order and refunded you the money right after you have requested as you can see from the confirmation below so please check with your bank and inform asap if there is anything else we need to do from our part:
Order
#4914
Card details
Visa *** 4698
Name on card
***
Refunded by
***
Authorization key
#4698#refund
Message
This transaction has been approved
Amount
$91.53
Refunded items
2 Ã? L-Glutamine 500mg - 90 CapsulesPU0139
1 Ã? Ester-C and Flavonoids - 180 CapsulesPUXXXX-X
Gateway
Authorize.net
Status
success
Type
refund
Created
Jul 14, 2020, 11:35 am
Nutriessential.com, Inc. has now refunded the cost back to my credit card.
Thank you so much for your help getting this resolved!
Nutriessential is a great company! I have been a satisfied customer for over a decade and the customer service has been excellent. I would recommend purchasing from this company. There is also a 10% discount available if your order is over $100. The promotion code is VIP. Enjoy the day!
Upon ordering supplements, my credit card was charged immediately, prior to shipping.
Order No.5127, made on 06/04/20, consisting of Health Concerns supplements, Coptis Purge Fire, Astra 8, and Nine Flavor Tea. My credit card was charged immediately for a total of $83.70, with a notification email stating it was getting ready to ship.
I contacted Nutriessential via email on 06/07/20 to find out shipping status time frame, with no response from the company.
Subsequently, my health practitioner informed me that the products I ordered where being re-formulated and not available anywhere.
On 06/09/20 I contacted the company via email cancelling my order and requesting an immediate refund to my credit card. Again, no response.
I have tried to contact, but none of the numbers will connect to a customer service representative.
I believe this is a business that knowingly takes orders of unavailable products, immediately charges the customer's credit card and the product is never received. I believe those are fraudulent business practices and want to speak out to ensure this does not happen to others.
But, more importantly, I want an immediate refund of $83.70 to my credit card.
I will not be satisfied with anything else.
I am also concerned, being a senior, and on a fixed income, that my credit card might be compromised by this company.
I appreciate any help the Revdex.com can provide.
Thank you
Refund in the amount of $83.70 immediately, for product ordered and never shipped
Unfortunately due to the current situation that we in many of Health Concerns products were in back order in which it is already posted next to the product name so when our customer order them we process their order anyway with the manufacture so we can reserve it for them and as soon as the products become available then it will be drop ship directly from manufacture to the customer address with expedite shipping. We have sent an email to this customer and we have left a messages for her to let her know that we have issued already a full refund for her since she wishes not to wait for the products. The customer placed her order on June 4th and submitted a complain to you on June 10th without notifying us that she wish not to wait for the products. We have been in business for over 15 years and have very good reviews in Site Jabber and Trust Pilot and our main objective is to help our customer become healthier , provide them with competitive deals and to make sure they are happy with us since a happy customer is also a loyal customer. We will call this customer again to assure her that we are legitimate and committed to serve her the best way we can.
12:42 PM (36 minutes ago)
to me
Please note that I have received a full refund on Order # 5127, in the amount of the
purchase amount of $83.70, from Nutriessential
Nutriessential's explanation of the charging of the CC prior to shipment is not true, as the website DID NOT,
show that the items ordered were back ordered. Additionally, I had reached out to them 4 times via email,
regarding the order / ETA for delivery, with no communication from the company.
I believe they have very poor customer service.
I appreciate the Revdex.com involvement in helping me.
Regards
Ordered 2 items from them. Never received an email saying product was shipped, backordered, nothing. I called them, emailed them, signed up for text alerts regarding my order. I never received an email or phone call from them.
Dear Annete please provide your order number so we can check on your products since we have checked under your name and there were no email from you and we have no text alerts application so not sure if you got the right company.
I did sent an email to you on June 8th. In the subject line was my order number. I did sign up for text alerts through your website. I used the links from your own website to email you and sign up for text alerts. If these services are not working, it isn't my fault.
I did finally receive a call from a representative of this company on June 11, the first communication from this company since placing my initial order 12 days prior. He said the product is on backorder. I finally got this info after submitting a complaint with the Revdex.com. I have also put in a dispute claim with my bank.
Better communication would go a long way.
I will NEVER DEAL WITH THIS COMPANY AGAIN. Ordered product. Never received product. No one answers phone, no return phone call. Nothing.
Dear *** we have sent an email to your attention that the product you have ordered was in back order from manufacturer and whether you would like a credit or wait for the product but since the product is still in back order we have cancelled your order and when the order is cancelled you usually get a refund 5-7 business days which you should already have it by now. Please check with your bank if they are holding it since according to our records the refund has been issued and refunded. Thank you and our sincere apology for any inconvenience
I purchased my order and have not gotten a tracking number or any response from the company. I have left phone messages four times and emails.
I ordered InGear Metabolic powder, order # 2721 on March 8th. I waited a week and contacted them. I got no response. I tried calling and sending emails. No response. Would you help? Thanks!
I would like a refund.
From: ***
Date: Mon, Apr 8, 2019 at 10:17 AM
Subject: Re: Revdex.com Complaint Case# 90487701 (Ref#XXX-XXXXXXXX-XXXXXXXX-X-XXX)
To: Revdex.com
This complaint has been successfully resolved. Thank you for your speedy help! There were technical difficulties on the companies website and they apologized for the multiple miscommunications. They offered a deal on my order for next time.
I ordered a product 10/22 and did not receive it, Asked for refund and will not credit me. I have contacted them on several occasions
I placed an order 10/23/2017 and did not receive it, Said it was on backorder and was advised I would receive a credit and did not.. 10/26/2017
Transaction date: 10/23/2017 NUTRIESSENTIAL XXX-XXX-XXXX FL 10/23/2017 Collapse transaction for Transaction date: 10/23/2017 NUTRIESSENTIAL XXX-XXX-XXXX FL
Transaction date: 10/22/2017
Card type: Visa
Transaction type: Purchases
Merchant description: MISC FOOD STORES-SPECIALTY,CONVENIENCE,MARKET
Merchant information: XXX-XXX-XXXX , FL
Reference number: 0039
Merchant Name: NUTRIESSENTIALSelect to Edit the merchant name
10/26/2017 Expand transaction for Transaction date: 10/26/2017 PAYPAL *IHERB INC XXX-XXX-XXXX CA Type Purchases
$22.74 $9,192.92
Collapse transaction for Transaction date: 10/23/2017 NUTRIESSENTIAL XXX-XXX-XXXX FL 10/23/2017 Collapse transaction for Transaction date: 10/23/2017 NUTRIESSENTIAL XXX-XXX-XXXX FL
Transaction date: 10/22/2017
Card type: Visa
Transaction type: Purchases
Merchant description: MISC FOOD STORES-SPECIALTY,CONVENIENCE,MARKET
Merchant information: XXX-XXX-XXXX , FL
Reference number: 0039
Merchant Name: NUTRIESSENTIAL
Type Purchases
$39.38
refund for product not delivered
We have notified Ms. last week that we will fully refund her order since she has decided not to wait for the product that was in back order from manufacture as of today she has been issued a full refund which should have been already reflected on her credit card. Below is a copy of her refund:
Transaction ID: XXXXXXXXXXX
Transaction Status: Settled Successfully
Refund
Print Close
Settlement Information
Settlement Amount: USD 39.38
Settlement Date and Time: 22-Oct-2017 20:15:20 EDT
Business Day: 22-Oct-2017
Batch ID: XXXXXXXXX
Authorization Information
Authorization Amount: USD 39.38
Submit Date/Time: 22-Oct-2017 18:30:39 EDT
Authorization Code: XXXXXC
Reference Transaction ID: Not Applicable
Transaction Type: Authorization w/ Auto Capture
Market Type: eCommerce
Product: Card Not Present
Address Verification Status: Street Address: Match Zip: Matched first 5 digits (Y)
Card Code Status: Matched
CAVV Result Code: Not Applicable
Fraud Score Applied: Not Applicable
Recurring Billing Transaction: N
Partial Capture Status: Not Applicable
Customer IP: 172.16.100.3
Payment Information
Card Type: Visa
Card Number: XXXX8807
Expiration Date: XXXX
Total Amount: USD 39.38
Order Information
Invoice #: 59EBF7BAXXXXXXEBBFBB
Description:
Customer Billing Information
Name: ***
Company:
Address: 672 Independence Blvd
City: Dover
State/Province: DE
Zip Code: XXXXX
Country: US
Phone: XXXXXXXXXX
Fax:
Email:
Customer ID:
Customer Type:
Customer TaxID/SSN:
DL Number:
DL State:
Credit finally applied after 3 1/2 months Thanks for your help!
Live simply. Love generously. Care deeply. Speak kindly. Leave the rest to God.!
God bless, Abundant Blessings!
D. L.
Ordered item on Oct 27, 2017 as of Dec 13, 2017 I still have not received item. I would like my money refunded.
purchased the ULTRALEAN GLUCO CRISPY RICE 30 BARS on Oct 27, 2017. They took $76.66 out of my checking account on Oct 28, 2017. I never received an order number as the original email message I received shows that I placed an order and the remainder of the email shows error messages in it from the server. I have reached out to the company several times requesting the status since this was suppose to be a 2 day shipped item. They continue to tell me that the item is on back order. I asked for a refund several times. They do not respond to that. I don't have a sales rep name as I placed the order online. Every time I call the number goes directly to voice mail. I've left several voice mails and emails to this company. The phone number is XXX-XXX-XXXX. This company isn't willing to do the right thing and refund my money. It's now Dec 13, 2017 and I still don't have the items nor do I have my money back. I have never dealt with a company that has such poor customer service.
I would like my money refunded.
please provide order number and if you are submitting this complaint to the right company since there is another company in Florida by the name of Nutriessential
(The consumer indicated he/she DID NOT accept the response from the business.)
As stated in my original complaint "I never received an order number as the original email message I received shows that I placed an order and the remainder of the email shows error messages in it from the server." the last email correspondence I received from customer support was on November 23, 2017 stating the following "Dear ***,
The crispy rice is still in back order from the manufacturer and should be available soon! Once is in stock it will ship directly to you expedite shipping. If you wish you can replace it with other flavors.
Our sincere apology for the inconvenience.
Thank you.
In good health,
Customer Support
www.Nutriessential.com
Tel: XXX-XXX-XXXX
Fax: XXX XXX-XXXX
***@nutriessential.com
please provide order number since we have looked up the name and it does not show in our records
(The consumer indicated he/she DID NOT accept the response from the business.)
As stated in my original complaint "I never received an order number as the original email message I received shows that I placed an order and the remainder of the email shows error messages in it from the server." the last email correspondence I received from customer support was on November 23, 2017 stating the following "Dear ***,
The crispy rice is still in back order from the manufacturer and should be available soon! Once is in stock it will ship directly to you expedite shipping. If you wish you can replace it with other flavors.
Our sincere apology for the inconvenience.
Thank you.
In good health,
Customer Support
www.Nutriessential.com
Tel: XXX-XXX-XXXX
Fax: XXX XXX-XXXX
***@nutriessential.com
Your company withdrew $76.66 as a debit withdraw from my bank account on October 28, 2017. The description shows Point of Sale withdraw NUTRIESSENTIAL XXX-XXX-XXXX FLUS
We have no record of your name in our clients list and we have requested an order number or invoice in whch you should be able to provide if you have purchased from us or any vendor. If the product is not available then the order would have been automatically cancelled and refunded otherwise you could have requested from your credit card to refund your money and they will not be able to deny you the refund.
please provide order number and if you are submitting this complaint to the right company since there is another company in Florida by the name of Nutriessential
(The consumer indicated he/she DID NOT accept the response from the business.)
As stated in my original complaint "I never received an order number as the original email message I received shows that I placed an order and the remainder of the email shows error messages in it from the server." the last email correspondence I received from customer support was on November 23, 2017 stating the following "Dear ***,
The crispy rice is still in back order from the manufacturer and should be available soon! Once is in stock it will ship directly to you expedite shipping. If you wish you can replace it with other flavors.
Our sincere apology for the inconvenience.
Thank you.
In good health,
Customer Support
www.Nutriessential.com
Tel: XXX-XXX-XXXX
Fax: XXX XXX-XXXX
***@nutriessential.com
please provide order number since we have looked up the name and it does not show in our records
(The consumer indicated he/she DID NOT accept the response from the business.)
As stated in my original complaint "I never received an order number as the original email message I received shows that I placed an order and the remainder of the email shows error messages in it from the server." the last email correspondence I received from customer support was on November 23, 2017 stating the following "Dear ***,
The crispy rice is still in back order from the manufacturer and should be available soon! Once is in stock it will ship directly to you expedite shipping. If you wish you can replace it with other flavors.
Our sincere apology for the inconvenience.
Thank you.
In good health,
Customer Support
www.Nutriessential.com
Tel: XXX-XXX-XXXX
Fax: XXX XXX-XXXX
***@nutriessential.com
Your company withdrew $76.66 as a debit withdraw from my bank account on October 28, 2017. The description shows Point of Sale withdraw NUTRIESSENTIAL XXX-XXX-XXXX FLUS
We have no record of your name in our clients list and we have requested an order number or invoice in whch you should be able to provide if you have purchased from us or any vendor. If the product is not available then the order would have been automatically cancelled and refunded otherwise you could have requested from your credit card to refund your money and they will not be able to deny you the refund.
Your company did not provide me with an order number. When they responded via email stating they could change the item in my order they were able to locate my information in your system. You should have record of this transaction since you took the money from my account without any difficulties. You were quick to take my money however you waited 3 years to respond to the complaint. You are responsible for my refund or sending me the item I ordered! Shame on you for waiting 3 years to even attempt to resolve this issue!
Ms ***, since we have no record of your name and you do not have an order number can you then provide an invoice or a prove from your credit card company. We are not trying to give you hard time since we are being proactive to do the right thing.
Document Attached***
I have attached the proof from my bank showing the transaction from your company. As a side note I would hardly consider waiting 3 years to address this matter being proactive.
we will check our record and look into your issue if we have already provided you with credit or if you have disputed it with your bank. Please give us some time since it has been 3 years and we will get back to you.
please provide order number and if you are submitting this complaint to the right company since there is another company in Florida by the name of Nutriessential
(The consumer indicated he/she DID NOT accept the response from the business.)
As stated in my original complaint "I never received an order number as the original email message I received shows that I placed an order and the remainder of the email shows error messages in it from the server." the last email correspondence I received from customer support was on November 23, 2017 stating the following "Dear ***,
The crispy rice is still in back order from the manufacturer and should be available soon! Once is in stock it will ship directly to you expedite shipping. If you wish you can replace it with other flavors.
Our sincere apology for the inconvenience.
Thank you.
In good health,
Customer Support
www.Nutriessential.com
Tel: XXX-XXX-XXXX
Fax: XXX XXX-XXXX
***@nutriessential.com
please provide order number since we have looked up the name and it does not show in our records
(The consumer indicated he/she DID NOT accept the response from the business.)
As stated in my original complaint "I never received an order number as the original email message I received shows that I placed an order and the remainder of the email shows error messages in it from the server." the last email correspondence I received from customer support was on November 23, 2017 stating the following "Dear ***,
The crispy rice is still in back order from the manufacturer and should be available soon! Once is in stock it will ship directly to you expedite shipping. If you wish you can replace it with other flavors.
Our sincere apology for the inconvenience.
Thank you.
In good health,
Customer Support
www.Nutriessential.com
Tel: XXX-XXX-XXXX
Fax: XXX XXX-XXXX
***@nutriessential.com
Your company withdrew $76.66 as a debit withdraw from my bank account on October 28, 2017. The description shows Point of Sale withdraw NUTRIESSENTIAL XXX-XXX-XXXX FLUS
We have no record of your name in our clients list and we have requested an order number or invoice in whch you should be able to provide if you have purchased from us or any vendor. If the product is not available then the order would have been automatically cancelled and refunded otherwise you could have requested from your credit card to refund your money and they will not be able to deny you the refund.
Your company did not provide me with an order number. When they responded via email stating they could change the item in my order they were able to locate my information in your system. You should have record of this transaction since you took the money from my account without any difficulties. You were quick to take my money however you waited 3 years to respond to the complaint. You are responsible for my refund or sending me the item I ordered! Shame on you for waiting 3 years to even attempt to resolve this issue!
Ms ***, since we have no record of your name and you do not have an order number can you then provide an invoice or a prove from your credit card company. We are not trying to give you hard time since we are being proactive to do the right thing.
Document Attached***
I have attached the proof from my bank showing the transaction from your company. As a side note I would hardly consider waiting 3 years to address this matter being proactive.
we will check our record and look into your issue if we have already provided you with credit or if you have disputed it with your bank. Please give us some time since it has been 3 years and we will get back to you.