Nutrify Health

Ms [redacted] enrolled into a trial of our SmartShip program which offers new customers a discount on their first month to try the productShe was billed for her first month of the program on November 8th She reached out to us to voice her concerns and in line with our Day 100% Money Back return policy her membership was cancelled and she was refunded 100% of the moneyPlease see attached documentation.Ms [redacted] willfully signed up for the program, but its our policy that if someone wants to cancel or wants a refund we act quickly and conciselyPlease see attached documentation

I ordered the "free sample" smooth magnesium spray for shipping charges. I definately told them I did NOT want to subscribe for further deliveries. I wanted to try the product to see if it worked. Today I see they have charged me for a shipment which I did not order. This is a scam and I should have known better.

I have been in contact with the Nutrify company for a while now concerning their Soothe Magnesium productI was charged for a bottle I did not wish to purchaseBack in December of (I believe it was December, at least) I ordered a trial promotional bottle through a Facebook advertisementThe trial purchase was attached to a subscription, but I canceled the subscription immediately after the trial purchase because I only wanted the trial bottle, only apparently my cancellation didn't go through and I was still charged and sent a full-size bottle the next month (January 2018)I contacted Soothe Magnesium through Facebook Messenger as well as email and was told my subscription would be canceled and I would be sent a refund; I was told "I likely would have been charged $for this shipment." I asked for proof of the refund after waiting and not being able to find it in my recordsThe company never answered and no longer responds to my messages or emailsI have all of my Facebook

I ordered the "free sample" smooth magnesium spray for shipping charges I definately told them I did NOT want to subscribe for further deliveries I wanted to try the product to see if it worked Today I see they have charged me for a shipment which I did not order This is a scam and I should have known better

On May 25th 2018, I placed an order with Nutrify Health for some magnesium lotionI never received any emails from them, nor did I receive the productMy countless attempts to reach out to them have all gone unansweredAnd, to top it all of, on July 5, 2018, they charged my card again even though I didn't place another order with them

Ms. [redacted] enrolled into a trial of our SmartShip program which offers new customers a discount on their first month to try the product. She was billed for her first month of the program on November 8th 2017. She reached out to us to voice her concerns and in line with our 60 Day 100% Money Back...

return policy her membership was cancelled and she was refunded 100% of the money. Please see attached documentation.Ms. [redacted] willfully signed up for the program, but its our policy that if someone wants to cancel or wants a refund we act quickly and concisely. Please see attached documentation.

I am rejecting this response because:  I checked and I did receive the refund.  However, I want it recorded that I did not sign up for further shipments after requesting the free sample.  I, in fact , stated twice I did not want to sign up.  Yet I was billed and sent a shipment.  I hope you can do something to protect other consumers.   With that, I end this whole thing.   Thank you.