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Nutrify Health

Cobourg, Ontario, Canada, K9A 0E1

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I have no recollection of ordering this product. It has continued to be delivered. I have tried to call, no answer, recording to go to website to reorder. Go to website no help or contact available. I have “Returned to Sender” and nothing.

I’ve worked with my bank, I’ve killed PayPal, changed debit card numbers, checked Venmo. My bank said to file a claim with the Revdex.coms.

I’ve tried everything and just need help to get them to cancel this product.

It’s called:

Soothe Topical Magnesium spray- helps optimize sleep- spray bottle 30mg per spray. Natural Scent - 240l/8 oz - from Nutrify- - phone on back of bottle - *** and website = ***.

Please help me stop this delivery!

Nutrify Health Response • Apr 17, 2019

Sent: Wednesday, April 17, 2019 10:56 PM ***
***

Hi ***, I've logged into the system and Sarah ordered a discounted 12 month shipment back in June 2018.

I have her original receipt and purchase number. I've stopped the renewal in June of 2019 and refunded the remaining amount.

I have tried for the las three month to cancel my receiving their spray product. I do not want it any longer and do not want to pay for any more. I also want a refund for the the last three shipments I no longer wanted

On May 25th 2018, I placed an order with Nutrify Health for some magnesium lotion. I never received any emails from them, nor did I receive the product. My countless attempts to reach out to them have all gone unanswered. And, to top it all of, on July 5, 2018, they charged my card again even though I didn't place another order with them.

Nutrify Health Response • Jul 08, 2018

Hi ***, we've spoken a few times about this issue and I have personally dispatched product twice to the address you provided at checkout. Perhaps you can send me an email and confirm your address? At this point I will be refunding you 100% of everything and ensuring the product is delivered the the proper address. My direct line is [email protected] and I've flagged your name so it comes straight to me.

Amanda

Customer Response • Jul 08, 2018

Revdex.com:

I have reviewed the response made by the business in reference to complaint ID 12952821, and find that this resolution is satisfactory to me.

I have been in contact with the Nutrify company for a while now concerning their Soothe Magnesium product. I was charged for a bottle I did not wish to purchase. Back in December of 2017 (I believe it was December, at least) I ordered a trial promotional bottle through a Facebook advertisement. The trial purchase was attached to a subscription, but I canceled the subscription immediately after the trial purchase because I only wanted the trial bottle, only apparently my cancellation didn't go through and I was still charged and sent a full-size bottle the next month (January 2018). I contacted Soothe Magnesium through Facebook Messenger as well as email and was told my subscription would be canceled and I would be sent a refund; I was told "I likely would have been charged $24 for this shipment." I asked for proof of the refund after waiting and not being able to find it in my records. The company never answered and no longer responds to my messages or emails. I have all of my Facebook communications with them as well as pictures of the product I was sent.

Nutrify Health Response • Jun 04, 2018

Hello, I am familiar with this case as it began in December of 2017. Like the customer said, they opted to receive a free 2oz bottle of our Soothe Magnesium spray to introduce them to our product as a promotion for our SmartShip program that we were running in December. After the trial ended the customer was shipped an 8oz bottle of our Soothe Magnesium spray. It was clearly indicated on the original literature that this would happen. It wasn't until after we had shipped the product and the customer received it that the customer reached out and asked for a refund / cancellation. We processed the cancellation immediately and told the customer she was fully compliant under our 60 day 100% money back guarantee. We made an exception for this customer to not have to send the product back and processed a full refund on January 21st 2018 at 10:56AM EST. This record is mirrored in our merchant account and on our operating statements. I have taken the customers wish seriously and completely deleted the customer from our customer management system and merchant accounts. Thank you.

Customer Response • Jun 12, 2018

I am rejecting this response because:First of all, this company's way of doing business is shady as heck. I never should have been charged for/sent the full-size bottle. When I signed up for the trial bottle I did realize I had to take steps to cancel future shipments. But I TOOK THOSE STEPS, or at least I tried to and thought I had succeeded in canceling until I received the bottle in the mail. I only wanted the trial bottle and nothing else; I did not wish to be included in the SmartShip program and when I signed up the promotion guaranteed free cancellation at any time. I have signed up for many, many free or promotional trials of products that come attached with a subscription but which allow you to cancel before you get charged for that subscription. I am not a newbie at these things. I told the company these things when I contacted them. The Nutrify/Soothe Magnesium website is the bare minimum -- just enough there to get people's money with as little effort on the business's part as possible. That website was my first clue this was not a wise purchase to make. My next clue was getting blasted with hokey emails after my trial purchase, saying 'WAIT! Your purchase cannot be completed until you respond to a limited time only special deal put together just for YOU!', 'Are you SURE you don't want this special deal? We cannot process your order until you respond now!'. That was unbelievable nonsense. And I RESPONDED *NOTO THOSE EMAILS!!!!!! That was part of what I took for me telling this company NO, I DO NOT WANT A SUBSCRIPTION nor do I want any other products! So like I say, this company is incredibly shady and I feel like they have horrible business practices and customer service.Second of all, I would like to know why my messages and emails were ignored when I asked for further help to make sure my refund went through. Which still actually has not been addressed. You can tell me my refund has been processed all day long, and if it has I do appreciate that, but can you please tell me information that will let me find it in MY records? That is what I am asking that is not getting done. I have searched my PayPal and CapitalOne statements/history -- my two usual payment methods -- and I cannot find anything for Soothe or Nutrify, either a purchase or a refund. So I'm a little confused as to where the records of this transaction are on my end and if the company could provide me with something to go on that's all I need. I'm not saying I haven't been refunded. Maybe I have. But I have yet to confirm that for myself and I would like to be able to do that.

Nutrify Health Response • Jun 12, 2018

Hi there, unfortunately we cannot provide secure credit card information over this Revdex.com forum (such as which card the refund went back to) as we cannot verify your identity as a customer. All I can say is that we do have a customer with your name and there was a full refund issued to rectify this issue to the card on file. If the Revdex.com would like us to securely send documents to verify this, we can arrange that.

We believe at this point we have done everything in our power as a business to make this right and follow up with the customer.

I have called twice to stop delivery on item and stop automatic payments.
Both times I was told to leave my number and they will call me back.
No return call. I stated what I wanted on recording.
They just got through debiting my bank account yesterday.
I WANT this STOPPED. Can't afford it.
Will be calling my bank tomorrow.
Not a good business.

Nutrify Health Response • Jan 24, 2018

Hi ***, I am so sorry for your experience. As you may have heard on the phone recording we do not offer 24/7 phone support and it's best to get in touch via email or chat as it's much quicker. We've even implemented a new system on our website where you can control your SmartShip preference on your own (including upgrading, cancelling, etc). In any event, we have gone ahead and cancelled all future shipments and refunded your credit card.

Customer Response • Jan 25, 2018

Revdex.com:

I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.

BUT I WOULD LIKE A DATE WHEN MONEY WILL BE RETURNED.

IT HAS NOT BEEN PUT BACK YET.

THANK YOU SO MUCH!

Customer Response • Jan 29, 2018

I am rejecting this response because:
From: ***<***>Date: Fri, Jan 26, 2018 at 3:26 PMSubject: Former complaintThe company I put a complaint against in their letter said that the money has been refunded. It has not been. I need that for upcoming bill on 30th. Please advise.Thank you

Customer Response • Jan 29, 2018

I am rejecting this response because:
From: ***<***>Date: Fri, Jan 26, 2018 at 3:26 PMSubject: Former complaintThe company I put a complaint against in their letter said that the money has been refunded. It has not been. I need that for upcoming bill on 30th. Please advise.Thank you

Nutrify Health Response • Jan 29, 2018

Hi there, we have refunded the full amount. A refund is not always instant as it takes time for the merchant to process it and send it back to the consumer. We typically tell our customers once we process the refund it could take up to 5 business days to be sent through to the account.

I ordered the "free sample" smooth magnesium spray for shipping charges. I definately told them I did NOT want to subscribe for further deliveries. I wanted to try the product to see if it worked. Today I see they have charged me for a shipment which I did not order. This is a scam and I should have known better.

Nutrify Health Response

Ms. enrolled into a trial of our SmartShip program which offers new customers a discount on their first month to try the product. She was billed for her first month of the program on November 8th 2017. She reached out to us to voice her concerns and in line with our 60 Day 100% Money Back return policy her membership was cancelled and she was refunded 100% of the money. Please see attached documentation.

Ms. willfully signed up for the program, but its our policy that if someone wants to cancel or wants a refund we act quickly and concisely. Please see attached documentation.

Customer Response

I am rejecting this response because: I checked and I did receive the refund. However, I want it recorded that I did not sign up for further shipments after requesting the free sample. I, in fact , stated twice I did not want to sign up. Yet I was billed and sent a shipment. I hope you can do something to protect other consumers. With that, I end this whole thing. Thank you.

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soothemagnesium.com

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Shady, yet now dead: once upon a time this website was reported to be associated with Nutrify Health, but after several inspections we’ve come to the conclusion that this domain is no longer active.



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