On 5/17/2017 the customer called to say that they did not receive their order. We determined with the customer that the address they entered was not correct and we corrected the address. On 5/17/2017 we reshipped the order to the customer by [redacted], tracking # [redacted]On 5/22/2017 the package...
was delivered and signed for. Although this company was extremely rude and actually dishonest, we reshipped the entire order on our dime only to have this complaint filed. The whole situation is very frustrating when you are an honest company. The total order was $47.90, just the fact that they rounded the dollar amount to $50.00 is very strange. We love our customers, but we will not sell to this company again.
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint...
#[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
[redacted]
A replacement of the unit is a reasonable request. We will send the consumer a new unit at no charge.
On 5/17/2017 the customer called to say that they did not receive their order. We determined with the customer that the address they entered was not correct and we corrected the address. On 5/17/2017 we reshipped the order to the customer by [redacted], tracking # [redacted]On 5/22/2017 the package...
was delivered and signed for. Although this company was extremely rude and actually dishonest, we reshipped the entire order on our dime only to have this complaint filed. The whole situation is very frustrating when you are an honest company. The total order was $47.90, just the fact that they rounded the dollar amount to $50.00 is very strange. We love our customers, but we will not sell to this company again.
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint...
#[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
[redacted]