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Nutrition Arsenal

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Nutrition Arsenal Reviews (3)

Mar 2018Dear *** ***,We are a bit confused as to why this customer has gone to such lengths as to file a complaint for an order he himself clearly states he was never charged forUnfortunately, at the time he placed this order the products in question were on extended backorder with the
manufacturerHe received an emailed notice of this sent to the email address he used to register his account and place the order.We are confirming that this customer's order was canceled, he was not at any time charged for this order as his payment was never at any time processed and had been voided in full (which he clearly stated in his own complaint)As he requested, we are also confirming that he will not at any time be charged for the order in the future.If any further information is needed please do not hesitate to contact us and we will be happy to provide any further assistance.Thank you,NutritionArsenal.com

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

March 23, 2016Dear [redacted],Please see the attached email that was sent to our customer in response to this complaint. This customer attempted to order a product that had been discontinued by the manufacturer and was no longer available to ship at this time. While her original payment was...

authorized by [redacted] at the time she originally tried to place the order, it was voided by us shortly thereafter once it was determined that the item she selected was no longer available. She was NEVER at any time charged for the product by us and her payment was voided in full. No refund was ever due because the original payment was voided and not processed. A message was sent to her registered email address stating the cancellation and the reason.The customer states in her complaint that she had attempted to contact us by both phone and email but we have absolutely no record of either emails or phone messages left by her. The only contact we have received was a short message that was an order note attached to her account on 3.1416, which was responded to through our Order Interface.We were not aware that the customer had any further questions or concerns until we received your original Revdex.com complaint by mail on 3/17/16. After investigating the issue, we immediately responded to her on the following morning of 3/18/16 via the email address she used to register on our site and the email address you provided in your paperwork, We have attached a copy of this email for your reference.Again, we never charged the customer for this product since it was no longer available. She has been contacted with a thorough explanation of what happened. We believe this should answer any questions and resolve the complaint. If any further information is needed by you or the customer please do not hesitate to contact us and we will be happy to provide any further assistance.Thank you,NutritionArsenal.com

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Address: PO Box 307, Dunmore, Pennsylvania, United States, 18512

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