Complaint: [redacted] I am rejecting this response because:Your representative Marcia clearly emailed me on 5-11-at 232pm stating she would replace the items without me returning them as I am homebound and disabled and unable to drop the package off at a [redacted] location She then VERY CLEARLY stated in an email sent on 5-11-at 322pm that SHE/Nuts.com would pay for shipment of these replacement itemsdays later I receive an email stating replacement items wouldn't be sent to me until the defective items that made people sick were returned These items were thrown out after Marcia specifically stated they did not need to be returned for replacement items You also then told me, in complete contradiction to the Marcia's 5-11-322pm email that I now had to pay for shipping even though your products made people sick, caused of us to have to go to the Doctor and incur medical costs due to comsuption of your white roasted garbanzo beans Your company has sent me conflicting emails repeatedly and have completely gone against what your representative Marcia advised in writing I am again requesting a refund.Marcia's emails to me are copied, once again, below:~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~Marcia (Nuts.com)May 11, 3:PMHi Claire,We can take care of reshipping them back out to youYou will not be charged a shipping fee for the replacementsI just want to let you know that the garbanzo beans are going to be the same as what you recently received.MarciaHave a nutty good day! Nuts.com.~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~Marcia (Nuts.com)May 11, 2:PMHi Claire,I am so sorry, but as previously stated, we do not have the ability to arrange for [redacted] to pick up the package from youI am so sorry for this inconvenienceWe have provided the able so that you can return the items back to usIf you prefer not to return the item for a refundwe can certainly issue you a store credit for the items that you can apply towards your next purchase with usPlease let me know what you would prefer to do.MarciaHave a nutty good day! Nuts.com Regards, [redacted]
Complaint: [redacted] I am rejecting this response because: Nuts.com has told me too many liesI will not accept any response until they actually keep their wordThey talk very smoothly but do not actually do anything to address the complaintI filed a complaint with my credit card company alsoThey have not received any response from nuts.comThis organization is proving to be a very unethical organization Regards, [redacted]
We are sorry that both packages arrived damaged The order has already been refunded and the packages have been picked up by [redacted] ***
Complaint: [redacted] I am rejecting this response because:Your representative Marcia clearly emailed me on 5-11-at 232pm stating she would replace the items without me returning them as I am homebound and disabled and unable to drop the package off at a [redacted] location She then VERY CLEARLY stated in an email sent on 5-11-at 322pm that SHE/Nuts.com would pay for shipment of these replacement itemsdays later I receive an email stating replacement items wouldn't be sent to me until the defective items that made people sick were returned These items were thrown out after Marcia specifically stated they did not need to be returned for replacement items You also then told me, in complete contradiction to the Marcia's 5-11-322pm email that I now had to pay for shipping even though your products made people sick, caused of us to have to go to the Doctor and incur medical costs due to comsuption of your white roasted garbanzo beans Your company has sent me conflicting emails repeatedly and have completely gone against what your representative Marcia advised in writing I am again requesting a refund.Marcia's emails to me are copied, once again, below:~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~Marcia (Nuts.com)May 11, 3:PMHi Claire,We can take care of reshipping them back out to youYou will not be charged a shipping fee for the replacementsI just want to let you know that the garbanzo beans are going to be the same as what you recently received.MarciaHave a nutty good day! Nuts.com.~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~Marcia (Nuts.com)May 11, 2:PMHi Claire,I am so sorry, but as previously stated, we do not have the ability to arrange for [redacted] to pick up the package from youI am so sorry for this inconvenienceWe have provided the able so that you can return the items back to usIf you prefer not to return the item for a refundwe can certainly issue you a store credit for the items that you can apply towards your next purchase with usPlease let me know what you would prefer to do.MarciaHave a nutty good day! Nuts.com Regards, [redacted]
Complaint: [redacted] I am rejecting this response because: Nuts.com has told me too many liesI will not accept any response until they actually keep their wordThey talk very smoothly but do not actually do anything to address the complaintI filed a complaint with my credit card company alsoThey have not received any response from nuts.comThis organization is proving to be a very unethical organization Regards, [redacted]
Per my previous email you have been refunded for these items