Nutter Appliance

Review: Nutter Appliance sent a repair man out to replace a warrantied Insinkerator Insta Hot Faucet. When he got here he also brought a hot water tank with him that was not under warranty. He told me the leaking problem was a 50/50 chance that it was the faucet or the tank. He could sell me the tank for $289 and charge $109 to install. I said how will we know if its the tank or if the new faucet is all I need? He said it would take up to 48 to tell and I would know by the new faucet starting to leak. I did not see the need to spend this money at that time not knowing if it was needed or not. Them the next morning it was leaking so I went to a local plumbing house and bought a new tank. That did not solve the problem. It was still leaking. Nutter was closed on Saturday. Sunday I called Insinkerator and they referred me back to Nutter. I called Nutter on Monday. I talked to both the Brother Owners. I tried to explain that I bought a new tank on the advice of their repair man and since it was still leaking it seemed possible I did not need the tank that maybe the new faucet was faulty. They were both rude and dismissive of my complaint. They both talked over me and did very little listening of my issue. They both accused me of lying about what the repair made had said about possibly needing a new tank. They told me they were sure the repair man told me that the tank vents out the faucet and occasional sputter for the first couple of days was normal. One brother criticized the plumber I used to install the new tank for not knowing and telling me the same thing. His plumber never told me that. I got VERY VERY frustrated with him continuing to talk over me and not listen that I ended up saying a few choice words and hung up. He called me back. I did not answer. He left a message telling me he did not like my choice words and that I needed to act more professionally and then HE called me a WHACK JOB. Not very professional on his part.Desired Settlement: I am unable to return an insta hot tank that has been installed. I paid $254 plus tax which equals $274.32. I believe Nutter Appliance owes me this money since I bought something I did NOT need on their repairman's advice.

Review: On January, 31,2014 The NUTTER APPLIANCE, came to repair problem on Dacor Stove's in our home. Three weeks later and a bill of $208.00, the same sound and exact problem start.

I called and report the issue,finally 4 days later The NuTTER APPLIANCE send their worker, to fix problem. After he took apart the stove ,he estimate the cost of part and labor will be $1000.00 plus.

His warrant this time will be reapply, pray and crossing finger for his company. What a nice,secure feeling warrant,.......

He left and leaving all part and pieces on our kitchen counter.

When I call the manager of NUTTER APPLIANCE, he gangue up on me.

Business

Response:

Good day to you [redacted].

I have attached the receipt from the 01/31/14 service. The scratched

out portion is his credit card information which we destroyed after

the card was run.

Customers information:

This is the information on his range (Dacor is the brand):

Model: [redacted]

Serial#: [redacted]

This customer contacted us initially on 01/24/14 and reported that his

range was receiving F0 and F1 error messages in display. We instructed

him to turn off the circuit breaker to his range for 30 minutes to

reset the electronics to see if that is all that was the problem. He

called back indicating that it did not resolve the issue and wanted us

to come out and service the range.

We arrived to the customers home on 01/31/14. We replaced his large

oven lights and suggested to replace the ERC (clock) and touch panel

at that time to resolve the F1 and F0 issues. Our technician had the

parts necessary to fix his range on this day. Our technician was able

to reset the ERC / touch panel combination and it worked (unplugged

and re-plugged in connector). We highly suggested replacing parts at

that time but he did not want the repair. The invoice for this service

is attached to this email. We collected $208.00 at this time. We also

told the customer that continued time labor applies if the range fails

again within 30 days of the service (this was also indicated on the

invoice). We instructed the customer of the parts cost at this time.

The ERC (clock) was $350.00 and the touch pad was $190.00.

On 02/24/13, the customer called us back indicating that the F0 and F1

error codes are in the display again. We had told the customer over

the phone about continued time labor and reiterated the cost of the

parts. He was ok with the costs and scheduled a service call for

02/27/14 after 1030AM.

We arrive at the customers home ready to repair the range. My

technician had the range apart and was ready to replace the parts when

the customer did not like something and instructed our technician to

leave. My technician offered to reconstruct the range, but the

customer said "You'd better leave".

He then called our office and spoke to me. Apparently, our tech used a

cliche that the customer did not like ("cross your fingers") and took

that cliche as his guarantee on the work. I had explained to the

customer many times over the phone what the warranty on his repair was

but he did not listen. After the customer started screaming at me on

the phone, I wished him a good day and hung up the phone. We did not

charge him for the service on 02/27/14.

This is the situation as it stands.

Thank you