NuvaLift

Please see attached

April 3, 2015Complaint ID: [redacted] We would like to acknowledge receipt of Ms [redacted] ’s complaint and appreciate this opportunity to address itOur customers are sent their initial 30-day supply of NuvaLift to try for the first days without chargeOn the 15th day, if the customer has not contacted us, they are automatically billed for the product in their possession and enrolled in our NuvaLift Preferred Customer Club, where they receive a monthly supply every days thereafterNowhere on our website do we claim to offer a free sample, sample size, trial size, or free giftWe offer all customers a trial period to try our full sized productAt NuvaLift.com we do not hide our Terms and Conditions in small, unreadable text or behind a hyperlinkThey are disclosed directly on the ordering website at the bottom of the page in size font, and are also highlighted in a large white box on the second page where the customer inputs their credit card information (please see image on page 2)The customer has to click on “I agree to the Terms and Conditions” twice before the order is processedIf the customer does not “agree” to those terms, the order will not go throughAdditionally, we are not affiliated with or sponsored by any companies or celebritiesThis customer began her trial period on 1/31/and it ended on 2/15/We did not receive a request to cancel from the customer, and on 3/17/15, she was sent a second jar as a member of our monthly subscription programthat because she was calling outside of the trial period, she was not eligible for a refundWe apologize for any misunderstandings that may have occurred and regret that the customer is unsatisfiedUnfortunately as she is outside of her trial period, we are unable to offer a refund, but we can guarantee the account has been cancelled and we will send out a complimentary jar as a courtesyThis will be shipped once we receive an email to [email protected] that a suitable resolution has been reachedCustomer satisfaction is very important to us, and we are continuously striving to streamline and perfect the quality of our serviceWe do stand by our policies and would like to reiterate that our customers accept the Terms and Conditions two separate times before the order is processedIt is also the customer’s responsibility to contact us within that trial period if they are not satisfied with our productSincerely, NuvaLift Management

We would like to acknowledge receipt of [redacted] ’s complaint and appreciate the opportunity to address it At AM Labs every customer is given the right to try their first 30-day supply of NuvaLift without charge for the first daysAfter the 14-day trial period, if the customer is dissatisfied with the product, they are to return the remainder postmarked for return within their 14-day trial period and also contact our Customer Support Team via email or phone to notify a request for cancelationIf the customer keeps their 30-day supply after the days, they are automatically billed for the product in their possession on the 15th day and then enrolled in our NuvaLift Preferred Customer Club where they are shipped out and billed for a fresh monthly supply every days thereafter The customer has the ability to cancel at anytime by calling our Customer Support Team or emailing [email protected] a customer needs to contact customer service, the phone number is listed on nuvalift.com, the pamphlet, and the package the product is shipped inThe terms are disclosed clearly on nuvalift.com where the customer ordered their productThe customer has to also click "I agree to the terms and conditions" twice before the order is processedIf the customer does not "agree" to the terms, the order will not processThe terms and conditions are disclosed directly on the ordering website, not only on the bottom of the first page, but also highlighted in a large white box on the second page where the customer inputs their card information as well as sent out with the product Specifically, this customer placed their order on 12/11/This is when they paid the initial $for shipping, and marks the start of their 14-day trial periodSince we did not receive a request for cancelation and/or a returned product during the allotted trial period, the customer was charged for the full-month’s supply on the 15th day, 12/25/13, when the trial period ended Ms [redacted] 's contacted our company on 2/26/to cancel her subscriptionHer subscription was canceled but she was not issued a refund because this charge was in accordance with the Terms and Conditions agreed to upon placing her orderAfter reviewing Ms [redacted] ’s account, we do not have evidence that there was an is [redacted] on our end with not following through with a cancelation requestWe did receive Ms [redacted] 's returned product and would be happy to refund her the cost of that product she returned As stated above, we are willing to go ahead and refund the $for this complaint, however we stand by our policies and we would like to reiterate that our customers accept the terms and conditions two separate times to process their ordersWe state the terms and conditions clearlyTerms and conditions are located on the website, and should be read as they are there for a reasonPlease refer to our websitehttp://nuvalift.com

We apologize that Ms [redacted] is unsatisfied with our responseThe customer has filed a dispute with her credit card company, and her account with us has been frozenCustomer satisfaction is very important to us, and we are continuously striving to streamline and perfect the quality of our serviceHowever, we do stand by our policies and regret that we are unable to assist this customer furtherSincerely, NuvaLift Management

The customer has the ability to cancel at anytime by calling our Customer Support Team or emailing [email protected] a customer needs to contact customer service, the phone number is listed on www.nuvalift.com, the pamphlet, and the package the product is shipped in The terms are disclosed clearly on www.nuvalift.com where the customer ordered their product The customer also has to click "I agree to the terms and conditions" twice before the order is processedIf the customer does not "agree" to the terms, the order will not processThe terms and conditions are disclosed directly on the ordering website, not only on the bottom of the first page, but also highlighted in a large white box on the second page where the customer inputs their card information as well as sent out with the product Specifically, this customer placed their order on 7/23/This is when they paid the initial $for shipping, and marks the start of their 14-day trial period Since we did not receive a request to cancel and/or a returned product during the allotted trial period, the customer was charged for the full-month’s supply on the 15th day, 8/6/14, when the trial period ended Unfortunately, the customer did not contact our company on 8/13/to cancel their subscription.The subscription was cancelled at that time, however a refund was not processed as this charge was in accordance with the terms and conditions agreed to upon placing the order We apologize for the misunderstanding, and are willing to refund the $upon email confirmation to [email protected] that a resolution has been reachedHowever, we stand by our policies and we would like to reiterate that our customers accept the terms and conditions two separate times before the order is processedWe are also willing to send out acomplimentary bottle of NuvaLift to the customer if they are interested Sincerely, Nuvalift Management

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved I would like to received a refund as stated in their response, however, this master card was canceled because of this problem so I would need them to issue me a check Please let me know if they will agree to this I do not want another jar of the product sent out but I appreciate their offer The refund of my money would be sufficient Thank you for your quick resolution of this matter [redacted]

February 13, 2015Complaint ID: [redacted] We would like to acknowledge receipt of [redacted] complaint, and appreciate this opportunity to address itWhen this customer made her complaint, she was still within her trial period and had only been charged $for shipping and handlingCustomers who wish to cancel within their trial are requested to return the remainder of the product to us to avoid further chargesWe contacted her with return instructions and received her product on 2/13/Her account has been cancelled with no further charges than the $for shipping and handlingCustomer satisfaction is very important to us, and we are continuously striving to streamline and perfect the quality of our serviceWe thank this customer for her feedback and are glad we were able to successfully resolve her complaintSincerely,NuvaLift Management

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution of refunding me the $ would be satisfactory to me The information they state that is clear to see when order is placed was not as clear to me, as I was under a different impression when I submitted the order I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***

We would like to acknowledge receipt of Ms [redacted] complaint and appreciate the opportunity to address it At Nuvalift.com every customer is given the right to try his or her first 30-day supply of NuvaLift without charge for the first daysAfter the 14-day trial period, if the customer is dissatisfied with the product they are to contact our Customer Support Team via email or phone to request cancelationIf the customer keeps their 30-day supply after the days, they are automatically billed for the product in their possession on the 15th day and then enrolled in our NuvaLift Preferred Customer Club where they are shipped out and billed for a fresh monthly supply every days thereafterNowhere on our website do we claim to offer a free sample, only a trial period to try our product The customer has the ability to cancel at anytime by calling our Customer Support Team or emailing [email protected] a customer needs to contact customer service, the phone number is listed on www.nuvalift.com, the pamphlet they receive with their productThe terms are disclosed clearly on www.nuvalift.com where the customer ordered their productThe customer also has to click "I agree to the terms and conditions" twice before the order is processedIf the customer does not "agree" to the terms, the order will not processThe terms and conditions are disclosed directly on the ordering website, not only on the bottom of the first page, but also highlighted in a large white box on the second page where the customer inputs their card information Specifically, this customer placed their order 7/28/This is when they paid the initial $for shipping, and marks the start of their 14-day trial periodSince we did not receive a request for cancelation and/or a returned product during the allotted trial period, the customer was charged for the full-month’s supply on the 15th day, 8/11/14, when the trial period endedThe customer contacted us to cancel their subscription on 8/12/The subscription was canceled at his time, but they were not issued a refund because the charge was in accordance with the Terms and Conditions agreed to upon placing their orderThe customer contacted our company again on 9/11/to inquire about the charge to her account.that process on 8/11/14, which was for the original day suppply that she received and kept for her personal useUpon review of the calls from this day, we woud like to point out that our agents made several attempts to explain our policies and assist the customer, but unfortunately the customer would not allow our agens to speak and find a way to resolve the matter, and additionally she disconnected the call herself during an explanation of the charge We apologize for the misunderstanding, and are willing to refund the $upon email confirmation to [email protected] that a resolution has been reached However, we stand by our policies and would like to reiterate that our customers accept the terms and conditions two separate times before the order is processed Sincerely, Nuvalift Management

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

Please see the attached document for our response March25, 2015ComplaintID: [redacted] Weapologize that Ms [redacted] is unsatisfied with our responseWe offerthe two week trial period to give customers time to decide if NuvaLift issomething they’d like to continue receivingHer trial began on 2/6/andended on 2/20/In her response, she states she first attempted to contact uson 2/20/15, however she could have called or emailed at any point within thosetwo weeks to either request an extension or cancel her account Oursupervisors do their best to return calls within 24-hours, however it cansometimes take a little longerWhen she requested a supervisor call back on2/23/15, our Customer Support Representative informed her of thisThe customercalled again on 2/24/before the supervisor was able to contact her Weregret that the customer is unsatisfied with our product and her experiencewith NuvaLiftWe are unable to issue a refund, but we will stand by our offerof a complimentary jarThis will be shipped out once we receive an email to [redacted] that a satisfactory resolution has beenreached Sincerely,NuvaLiftManagement

December 5, 2014Complaint ID: [redacted] We would like to acknowledge receipt of Mr [redacted] ***’s complaint, and appreciatethis opportunity to address itOur customers are sent their initial full30-day supply of NuvaLift to try for the first 14-days without chargeOn the15th day, if the customer has not contacted us, they areautomatically billed for the product in their possession and enrolled in ourNuvaLift Preferred Customer Club, where they receive a monthly supply every 30days thereafterNowhere on our website do we claim to offer a free sample or atrial product, only a trial period to try our product.At NuvaLift.com, we do not hide our Terms and Conditions in small, unreadable textor behind a hyperlinkThey are disclosed directly on the ordering website atthe bottom of the page in size font, and are also highlighted in a largewhite box on the second page where the customer inputs their card information(please see image on page 2)The customer has to click “I agree to the Termsand Conditions” twice before the order is processedIf the customer does not“agree” to those terms, the order will not go through This customer placed his order on 10/4/This was when the initial $was paidfor shipping and handling, and was also the start of the customer’s 14-daytrial periodSince we did not receive a request for cancellation and/or areturned product during the allotted time, the customer was charged for thefull month’s supply in his possession on 10/18/This was also when he wasautomatically enrolled in the NuvaLift Preferred Customers Club, our monthlyauto-ship program, which was why another product was sent out on 11/17/Unfortunately, the customer did not contact us until 11/22/14, after he had been sent hissecond productAfter receiving an email from the customer, his account wascancelled out and he was provided with a cancellation confirmationHe was alsoinformed of his trial dates and made aware of our Terms and Conditions, whichwas why he was not eligible for a refundAs a courtesy, our Customer Support Representative offered the customer $forhis most recent sealed product, as there is a restocking feeThe customer wastold that his refund would be processed once we received that productIn hisresponse email to this offer, the customer used foul languageTo attempt tofind a more satisfactory resolution, our manager attempted to call thecustomer, but was unable to reach himSince we did not receive the returned product, this customer’s refund was not processed.We will honor that original offer of $63.65, upon receiving the unopened jar ofNuvaLiftWe apologize for any misunderstandingsCustomer satisfaction is very important tous, and we are continuously striving to streamline and perfect the quality ofour serviceHowever, we do stand by our policies and would like to reiteratethat our customers accept the Terms and Conditions two separate times beforethe order is processedSincerely,NuvaLiftMangement

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me only if I receive the full refund that they state they will makeI never pressed any button twice as to accepting their terms and conditionsI still feel this is a clever scam to collect 80+ dollars especially from senior citizensThe cream itself is worthless and probably is crisco-likeI will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

December 24, Complaint ID: [redacted] serif;">We would like to acknowledge receipt of Ms [redacted] ’s complaint, and appreciate this opportunity to address itOur customers are sent their initial full 30-day supply of NuvaLift to try for the first 14-days without chargeOn the 15th day, if the customer has not contacted us, they are automatically billed for the product in their possession and enrolled in our NuvaLift Preferred Customer Club, where they receive a monthly supply every days thereafterNowhere on our website do we claim to offer a free sample, sample size, trial size, or free giftWe offer all customers a trial period to try our full sized productWhile many customers find our product through third party websites or surveys, as this customer did, all customers are redirected to our secure site to place their orderThis is where they are presented with the Terms and ConditionsAt NuvaLift.com, we do not hide our Terms and Conditions in small, unreadable text or behind a hyperlinkThey are disclosed directly on the ordering website at the bottom of the page in size font, and are also highlighted in a large white box on the second page where the customer inputs their card information (please see image on page 2)The customer has to click “I agree to the Terms and Conditions” twice before the order is processedIf the customer does not “agree” to those terms, the order will not go throughThis customer began her trial on 11/17/14, and when we did not hear from her within those days, she was charged on 12/1/for the retail price of NuvaLiftShe called us on 12/2/and was provided with a cancellation number, however our Customer Support Representative could not offer a refund because the customer’s product was openThe customer requested to speak with a supervisor and was transferredThe supervisor was able to offer a refund of $for that open product, however the customer declined and said she would file a dispute with her bank, so we were unable to process the refundIf the customer had not proceeded with the dispute, we would have been able to offer her $for the open bottle, which is 50% of NuvaLift’s retail valueHowever, she did choose to file a dispute with her bank and her account with us has been frozenCustomer satisfaction is very important to us, and we are continuously striving to streamline and perfect the quality of our serviceWe do stand by our policies and would like to reiterate that our customers accept the Terms and Conditions two separate times before the order is processedIt is also the customer’s responsibility to contact us within that trial period if they are not satisfied with our productSincerely, NuvaLift Management

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.NuvaLift states the product was opened It was not This is their ploy to justify denying the promised partial refund If you were (able) to check their records, I would bet you would find this to be their standard operating procedureSoNuvaLift has the product I purchased for a total cost of nearly $ In addition to paying for shipping their "FREE OFFER", and purchasing the product, I had to pay for return shipping, which was $8+ At this point I have nothing It seems the Revdex.com 's purpose in investing in processes such as this one is to identify companies that are clearly scamming customersJust a moment's research on the web reveals 100s of complaints nearly identical to mine NuvaLift hides behind their claims of transparency in the sales process 100's of customers do not agree The Revdex.com grades this company "F" for good reason I am another victim Regards, [redacted] ***

We would like to acknowledge receipt of PJ Martins’ complaint and appreciate the opportunity to address it At Nuvalift.com every customer is given the right to try his or her first 30-day supply of NuvaLift without charge for the first daysAfter the 14-day trial period, if the customer is dissatisfied with the product, they are to return the remainder postmarked for return within their 14-day trial period and also contact our Customer Support Team via email or phone to request cancelationIf the customer keeps their 30-day supply after the days, they are automatically billed for the product in their possession on the 15th day and then enrolled in our NuvaLift Preferred Customer Club where they are shipped out and billed for a fresh monthly supply every days thereafter The customer has the ability to cancel at anytime by calling our Customer Support Team or emailing [email protected] a customer needs to contact customer service, the phone number is listed on www.nuvalift.com, the pamphlet, and the package the product is shipped inThe terms are disclosed clearly on www.nuvalift.com where the customer ordered their productThe customer also has to click "I agree to the terms and conditions" twice before the order is processedIf the customer does not "agree" to the terms, the order will not processThe terms and conditions are disclosed directly on the ordering website, not only on the bottom of the first page, but also highlighted in a large white box on the second page where the customer inputs their card information as well as sent out with the product Specifically, this customer placed their order on 8/14/This is when they paid the initial $for shipping, and marks the start of their 14-day trial periodSince we did not receive a request to cancel and/or a returned product during the allotted trial period, the customer was attempted to be charged for the full-month’s supply on the 15th day, 8/29/14/14, when the trial period endedThe customer contacted our company after 8/29/to cancel their subscription and at that time we attempted to collect $for the jar in their possession I have listed the return address below and Mrs [redacted] account has been cancelled [redacted] *** [redacted] Sincerely, Nuvalift Management

We would like to acknowledge receipt of [redacted] ***’s complaint and appreciate the opportunity to address it At AM Labs every customer is given the right to try their first 30-day supply of NuvaLift without charge for the first daysAfter the 14-day trial period, if the customer is dissatisfied with the product, they are to return the remainder postmarked for return within their 14-day trial period and also contact our Customer Support Team via email or phone to notify a request for cancelationIf the customer keeps their 30-day supply after the days, they are automatically billed for the product in their possession on the 15th day and then enrolled in our NuvaLift Preferred Customer Club where they are shipped out and billed for a fresh monthly supply every days thereafter The customer has the ability to cancel at anytime by calling our Customer Support Team or emailing [email protected] a customer needs to contact customer service, the phone number is listed on nuvalift.com, the ***phlet, and the package the product is shipped inThe terms are disclosed clearly on nuvalift.com where the customer ordered their productThe customer has to also click "I agree to the terms and conditions" twice before the order is processedIf the customer does not "agree" to the terms, the order will not processThe terms and conditions are disclosed directly on the ordering website, not only on the bottom of the first page, but also highlighted in a large white box on the second page where the customer inputs their card information as well as sent out with the product Specifically, this customer placed their order on 2/18/This is when they paid the initial $for shipping, and marks the start of their 14-day trial periodSince we did not receive a request for cancelation and/or a returned product during the allotted trial period, the customer was charged for the full-month’s supply on the 15th day, 3/4/14, when the trial period ended Ms [redacted] contacted our company on 4/18/to cancel her subscriptionHer subscription was canceled but she was not issued a refund at that timeAfter further deliberation of her case, we went ahead and issued her a refund of $on 4/18/ We kindly ask Ms [redacted] to retract her complaint against our company since we have already provided her with her ideal resolutionA transaction receipt proving the refund was issued is available upon request at [email protected]

To bureau I am contesting this company because there was nothing there stating that you have to cancel in days, I ordered the trial size for $when I saw it advertised on facebook and this is probably where the catch is, I have a witness my sister because this was done in her presence as wellI clearly can read and this was not advertised, I refuse to pay for nothing $84.00, this is terrible to try to collect money for something for nothingI had no problem with the trial size I bought but this $charge is ridiculous because there was nothing for me to cancelI will also notify all of the major credit bureaus as wellI have always been a law abiding citizen and will stand my ground in this situation Thank you so much

February 26, 2015ComplaintID: [redacted] We wouldlike to acknowledge receipt of Ms [redacted] ***’s complaint and appreciatethis opportunity to address itOur customers are sent their initial 30-daysupply of NuvaLift to try for the first days without chargeOn the 15thday, if the customer has not contacted us, they are automatically billed for theproduct in their possession and enrolled in our NuvaLift Preferred CustomerClub, where they receive a monthly supply every days thereafterNowhere onour website do we claim to offer a free sample, sample size, trial size, orfree giftWe offer all customers a trial period to try our full sized productAtNuvaLift.com we do not hide our Terms and Conditions in small, unreadable textor behind a hyperlinkThey are disclosed directly on the ordering website atthe bottom of the page in size font, and are also highlighted in a largewhite box on the second page where the customer inputs their credit cardinformation (please see image on page 2)The customer has to click on “I agreeto the Terms and Conditions” twice before the order is processedIf thecustomer does not “agree” to those terms, the order will not go through Thiscustomer began her trial period on 1/31/15, which was when she paid $forshipping and handlingWe did not receive a request to cancel within that trialperiod and so on 2/14/15, her account was charged the retail value of NuvaLift,$ On2/16/15, the customer called regarding the chargeHer account was cancelledand the Customer Support Representative explained our Terms and ConditionsWedo not accept returned products outside of the trial period, however we didoffer the customer a courtesy refund of $without needing that productbackThe customer declined this and spoke with a supervisor who went over theTerms and Conditions again We willstill honor that refund of $25.46, which will be processed once we receive anemail to [redacted] that a suitable resolutionhas been reached Customersatisfaction is very important to us, and we are continuously striving tostreamline and perfect the quality of our serviceWe do stand by our policiesand would like to reiterate that our customers accept the Terms and Conditionstwo separate times before the order is processedIt is also the customer’sresponsibility to contact us within that trial period if they are not satisfiedwith our product Sincerely,NuvaLiftManagement