NuvaLift

April 7,
2015Complaint
ID: [redacted]We
apologize that Ms. [redacted] is unsatisfied with our response. As previously
stated, we are not sponsored by or affiliated with any celebrities or other
companies. While we are unable to offer a refund, we will send a complimentary
jar as a courtesy. This will be shipped once we receive an email to [redacted] that a suitable resolution has been reached. Sincerely, NuvaLift
Management

Totally rip-off! Company should be out of business, and the customer service SUCKS! The that it was a "free" offer from CVS aggravates me more...will not be shopping at CVS in the future either....

January 14, 2015 Complaint ID: [redacted]
serif;">  We would like to acknowledge receipt of Ms. [redacted]’s complaint, and appreciate this opportunity to address it. Our customers are sent their initial full 30-day supply of NuvaLift to try for the first 14-days without charge.   On the 15th day, if the customer has not contacted us via phone or email, they are automatically billed for the product in their possession and enrolled in our NuvaLift Preferred Customer Club, where they receive a monthly supply every 30 days thereafter. Nowhere on our website do we claim to offer a free sample, sample size, trial size, or free gift. We offer all customers a trial period to try our full sized product.   At NuvaLift.com, we do not hide our Terms and Conditions in small, unreadable text or behind a hyperlink. They are disclosed directly on the ordering website at the bottom of the page in size 12 font, and are also highlighted in a large white box on the second page where the customer inputs their card information (please see image on page 2). The customer has to click “I agree to the Terms and Conditions” twice before the order is processed. If the customer does not “agree” to those terms, the order will not go through.   On 12/12/14, this customer placed her order and paid the initial $4.95 for shipping and handling. This was also the start of her 14-day trial period. When we did not receive a request to cancel from the customer within that trial, her account was charged on 12/26/14 for the full price of the jar.   We first heard from the customer on 12/29/14 via email to cancel. The account was cancelled, however because the customer was outside of the trial period, we were unable to offer her a refund for an open product. Our supervisor authorized a refund of $33.95 without requiring the customer to return the product to us and that refund was processed.   We do apologize for the inconvenience and any miscommunication that may have occurred, and as a courtesy, would like to offer the customer the remaining $8.49 to bring the customer’s total refund to 50% of the retail value of NuvaLift. This refund will be processed upon receiving an email to [email protected] that a suitable resolution has been reached.   Customer satisfaction is very important to us, and we are continuously striving to streamline and perfect the quality of our service. We do stand by our policies and would like to reiterate that our customers accept the Terms and Conditions two separate times before the order is processed. It is also the customer’s responsibility to contact us within that trial period if they are not satisfied with our product.   Sincerely, NuvaLift Management

Complaint
ID: 1[redacted]
We would like to acknowledge receipt of Ms. Susan
Kraeger’s complaint and appreciate the opportunity to address it.
At Nuvalift.com every
customer is given the right to try his or her first 30-day supply of...

NuvaLift
without charge for the first 14 days. After the 14-day trial period, if the
customer is dissatisfied with the product they are to contact our Customer
Support Team via email or phone to request cancelation. If the customer keeps
their 30-day supply after the 14 days, they are automatically billed for the
product in their possession on the 15th day and then enrolled in our NuvaLift
Preferred Customer Club where they are shipped out and billed for a fresh
monthly supply every 30 days thereafter.
The customer has
the ability to cancel at anytime by calling our Customer Support Team or
emailing [email protected]. If a customer needs to contact customer
service, the phone number is listed on www.nuvalift.com, the
pamphlet they receive with their product. The terms are disclosed clearly
on www.nuvalift.com where the customer ordered their product. The
customer also has to click "I agree to the terms and conditions"
twice before the order is processed. If the customer does not "agree"
to the terms, the order will not process. The terms and conditions are
disclosed directly on the ordering website, not only on the bottom of the first
page, but also highlighted in a large white box on the second page where the
customer inputs their card information.
Specifically,
this customer placed their order 8/21/14.
This is when they paid the initial $4.95 for shipping, and marks the start of
their 14-day trial period. Since we did not receive a request for cancelation
and/or a returned product during the allotted trial period, the customer was
charged for the full-month’s supply on the 15th day, 9/4/14, when the trial period ended. Unfortunately, the customer did not contact our company until 9/9/14
to cancel their subscription. The subscription was canceled at his time, but
they were not issued a refund because the charge was in accordance with the
Terms and Conditions agreed to upon placing their order.
We apologize for the misunderstanding, and are willing to refund the $84.87 upon receipt of
email confirmation at [email protected] that a resolution has been reached.
However, we stand by our policies and would like to reiterate that our
customers accept the terms and conditions two separate times before the order
is processed.
Sincerely,
 
Nuvalift Management

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.NuvaLift states the product was opened.  It was not.  This is their ploy to justify denying the promised partial refund.  If you were (able) to check their records, I would bet you would find this to be their standard operating procedure. So... NuvaLift has the product I purchased for a total cost of nearly $100.  In addition to paying for shipping their "FREE OFFER", and purchasing the product, I had to pay for return shipping, which was $8+.  At this point I have nothing.  It seems the Revdex.com 's purpose in investing in processes such as this one is to identify companies that are clearly scamming customers. Just a moment's research on the web reveals 100s of complaints nearly identical to mine.  NuvaLift hides behind their claims of transparency in the sales process.  100's of customers do not agree.  The Revdex.com grades this company "F" for good reason.  I am another victim. 
Regards,
[redacted]

October 31, 2014
Complaint ID: [redacted]
We would like to acknowledge our receipt of Ms. [redacted] complaint, and appreciate this opportunity to address it. Our customers are sent their initial 30-day supply of NuvaLift to try for the first 14 days without charge. On the...

15th day, if the customer has not contacted us, they are automatically billed for the product in their possession and enrolled in our NuvaLift Preferred Customers Club, where they receive a monthly supply every 30 days thereafter. Nowhere on our website do we claim to offer a free sample or send out sample sizes, only a trial period to try our full sized product.  
At NuvaLift.com, we do not hide our Terms and Conditions in small, unreadable text or behind a hyperlink. They are disclosed directly on the ordering website at the bottom of the page in size 12 font, and are also highlighted in a large white box on the second page where the customer inputs their card information (please see image on pg2). The customer has to click “I agree to the Terms and Conditions” twice before the order is processed. If the customer does not “agree” to those terms, the order will not go through. 
This customer placed her order on 9/7/14, and this was the start of her 14-day trial period. It was also when she paid the initial $4.95 for shipping and handling. That is not the price of the product she was sent. Since we did not receive a request for cancellation during the allotted time, the customer was charged $84.87 for the full month’s supply in her possession on the 15th day, 9/22/14. 
Our records indicate that the customer first called to cancel on 9/24/14, which was outside of her trial period. All of our phone calls are date and time stamped. During this call, the account was cancelled, but no refund was requested and the customer was not asked to return the product. 
When the customer called us again on 10/17/14, our Customer Service Representative discussed the Terms and Conditions with her and explained that the $84.87 was for the product she received during the trial period. The customer was never sent a second product nor was she charged for one. During this call, the customer was informed that her account had been cancelled and that she had only been sent one product. During this call as well, there was no mention of a refund.
We apologize for the misunderstanding, and are willing to refund the $84.87 upon email confirmation to [email protected] that a resolution has been reached. However, we stand by our policies and would like to reiterate that our customers accept the Terms and Conditions two separate times before the order is processed. 
Sincerely, 
NuvaLift Management

I was very happy with the resolution to a problem I initially experienced with NutraLift. They responded to my e-mail explaining the problem very quickly, very professionally and with a very acceptable solution. I like their product and will continue to be a regular customer.

The customer has the ability to cancel at anytime
by calling our Customer Support Team or emailing [email protected]. If
a customer needs to contact customer service, the phone number is listed
on www.nuvalift.com, the pamphlet they receive with their product.
/>
The terms are disclosed clearly on www.nuvalift.com where the
customer ordered their product.
The customer also has to click "I agree to the terms and conditions" twice before the order is processed.
 If the customer does not "agree" to the terms, the order will not process.
The terms and conditions are disclosed directly on the ordering website, not
only on the bottom of the first page, but also highlighted in a large white box
on the second page where the customer inputs their card information.
Specifically, this customer placed their order on 2/26/14. This is when they paid the
initial $4.95 for shipping, and marks the start of their 14-day trial period.
Since we did not receive a request to cancel and/or a returned product during
the allotted trial period, the customer was charged for the full-month’s supply
on the 15th day, 3/12/14, when the trial
period ended. Since the customer did not contacted
our customer support on 3/13/14 to cancel their subscription, we made an
exception for her case and processed a full refund of the $84.87 at that time
while honoring her request to cancel the subscription.
We apologize for the misunderstanding, however Ms. Champion
has already been refunded for this product. We stand by our policies and we
would like to reiterate that our customers accept the terms and conditions two
separate times to process their orders. We are willing to send out a
complimentary bottle of NuvaLift to Ms. Champion if she is interested.
 
Sincerely,
 
Nuvalift Management

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Complaint ID: 10260898
We would like to acknowledge receipt of Mr[redacted] complaint, and appreciate this opportunity to address it. Our customers are sent their first full 30-day supply of NuvaLift to try for the first 14-days without charge. On the 15th day, if the customer...

has not contacted us, they are automatically billed for the product in their possession and enrolled in our NuvaLift Preferred Customer Club, where they receive a monthly supply every 30 days thereafter. Nowhere on our website do we claim to offer a free sample, only a trial period to try our product. 
If the customer wishes to cancel, our Customer Service Team is reachable both by phone at [redacted] and email at [email protected]. The phone number is listed on www.nuvalift.com, and the invoice received with the product.
At NuvaLift.com, we do not hide our Terms and Conditions in small, unreadable text or behind a hyperlink. They are disclosed directly on the ordering website, at the bottom of the page in size 12 font, and also highlighted in a large white box on the second page where the customer inputs their card information. The customer has to click “I agree to the Terms and Conditions” twice before the order is processed. If the customer does not “agree” to those terms, the order will not go through. 
This customer placed their order through our website on 9/15/14. This is when he paid the initial $4.95 for shipping and also marks the start of the 14-day trial period. Since we did not receive a request for cancelation and/or a returned product during the allotted trial period, the customer was charged for the full-month’s supply on the 15th day, 9/29/14, when the trial period ended. Unfortunately, the customer did not contact us until 10/10/14/14, therefore we were unaware he was dissatisfied with the product. We honored the customers request to cancel on 10/10/14, but he was not not eligible for a refund because the charge was in accordance with the Terms and Conditions, which were agreed to upon placing the order. Due to the fact that the customer appeared very upset during the phone call with the representative, we offered a 60% refund, totalling $50.92, to which the customer agreed. We processed this refund on the same business day, and the customer stated he was happy with this agreement. Due to these circumstances, we are upset to see that a complaint has been filed with the Revdex.com.
On page 2, we have inserted the checkout page for our product, which is presented on our website. NuvaLift is only available for purchase from our website. I assure you that we do not try to hide any information from our customers, and present the Terms and Conditions in two separate places on the checkout page so that the customer is able to make an informed purhasing decision. 
We apologize for this misunderstanding, but are unable to issue a further refund, as our records indicate the customer came to an agreement with our representative on 10/10/14. We stand by our policies and would like to reiterate that our customers accept the terms and conditions two separate times before the order is processed. 
Sincerely,
Nuvalift Management

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I am rejecting the offer from Nuvalift several reasons.   I attempted to contact them regarding my trail period on February 20th but their phone center was closed so I left a message for a return call.   I tried to contact them again on the 21st which was a Saturday and their phone center was closed for the weekend.  I again left a message.  I tried yet again on Monday, February 23rd when I was finally able to speak with someone about my trial period.  I explained my situation and while the CSR was polite, she was unable to resolve my situation.  I then requested to speak to a suprvisor.  After a very long hold I was informed that a supervisor was not available but one would call me back within 48 hours.  I  called again on the 24th to speak with a supervisor.  After speaking with 3 people, none of whom were able to resolve my situation to my satisfaction other than offering me a free, complimentary jar of Nuvalift cream, I contacted the Revdex.com for resolution.  I never did receive a call back from any supervisor and no one acknowledged my attempts to contact the company. If this company is not available at the least 7 day a week then my trial period shouldn't include weekends either.  It should be only for weekdays.  If I can't contact the company 24/7 to extend my trial period, then my trial period should be within the same parameters that they are available which is Monday through Friday for only certain hours Eastern time. The hours they are available make it difficult to contact them the farther West you are.  
I also feel that using the names of famous people as examples of people who endorse the product is very misleading and actually lying.  All in all, I am furious about how this company does business.  Any legitimate business with a legitimate product and sound business practices doesn't have to resort to trickery and lying in order to be successful.  
I would still like my money refunded, only what is owed me and nothing more.  I have been in business myself and have also worked in several aspects of customer service , including as a supervisor in a Call Center and would never have treated someone this way.  A satisfied customer will tell several people of their good experience, however, an unhappy customer will tell many, many more people about their experience and that does not create a good, healthy busines. A great product with great business practices are the basis for a successful business and you don't need to lie about it or suck people in with tricks or false advertising.  I will be telling everyone I know and some I don't about my experience with this company and this product.  Furthermore, I have been using it for over a month now an am not seeing any reduction in wrinkles, age spots or firming of my skin and I have had some skin breakouts.
Regards,[redacted]

We would like to acknowledge receipt of [redacted]’s complaint and appreciate the opportunity to address it.
At AM Labs...

every customer is given the right to try their first 30-day supply of NuvaLift without charge for the first 14 days. After the 14-day trial period, if the customer is dissatisfied with the product, they are to return the remainder postmarked for return within their 14-day trial period and also contact our Customer Support Team via email or phone to notify a request for cancelation. If the customer keeps their 30-day supply after the 14 days, they are automatically billed for the product in their possession on the 15th day and then enrolled in our NuvaLift Preferred Customer Club where they are shipped out and billed for a fresh monthly supply every 30 days thereafter.
 
The customer has the ability to cancel at anytime by calling our Customer Support Team or emailing [email protected]. If a customer needs to contact customer service, the phone number is listed on nuvalift.com, the pamphlet, and the package the product is shipped in. The terms are disclosed clearly on nuvalift.com where the customer ordered their product. The customer has to also click "I agree to the terms and conditions" twice before the order is processed. If the customer does not "agree" to the terms, the order will not process. The terms and conditions are disclosed directly on the ordering website, not only on the bottom of the first page, but also highlighted in a large white box on the second page where the customer inputs their card information as well as sent out with the product.
Specifically, this customer placed their order on 3/17/14. This is when they paid the initial $4.95 for shipping, and marks the start of their 14-day trial period. Since we did not receive a request for cancelation and/or a returned product during the allotted trial period, the customer was charged for the full-month’s supply on the 15th day, 3/31/14, when the trial period ended.
Ms. [redacted] called our Customer Support Team on 6/2/14 to cancel her subscription of NuvaLift. Ms. [redacted] was not offered a refund at that time because the charges were in accordance with the Terms and Conditions she agreed to upon placing her order.
We are willing to go ahead and refund the $84.87 for this complaint, however we stand by our policies and we would like to reiterate that our customers accept the terms and conditions two separate times to process their orders. We state the terms and conditions clearly. Terms and conditions are located on the website, and should be read as they are there for a reason. Please refer to our website. http://nuvalift.com

At AM Labs every customer is given the right to try their first 30-day supply of 
NuvaLift without charge for the first 14 days. After the 14-day trial period, if 
the customer is dissatisfied with the product, they are to return the remainder 
/>
postmarked for return within their 14-day trial period and also contact our Customer 
Support Team via email or phone to notify a request for cancelation. If the customer 
keeps their 30-day supply after the 14 days, they are automatically billed for the 
product in their possession on the 15th day and then enrolled in our NuvaLift 
Preferred Customer Club where they are shipped out and billed for a fresh monthly 
supply every 30 days thereafter.
The customer has the ability to cancel at anytime by calling our Customer Support 
Team or emailing [email protected]. If a customer needs to contact customer 
service, the phone number is listed on nuvalift.com, the pamphlet, and the package 
the product is shipped in. The terms are disclosed clearly on nuvalift.com where the 
customer ordered their product. The customer has to also click "I agree to the terms 
and conditions" twice before the order is processed. If the customer does not "agree" 
to the terms, the order will not process. The terms and conditions are disclosed 
directly on the ordering website, not only on the bottom of the first page, but also 
highlighted in a large white box on the second page where the customer inputs their 
card information as well as sent out with the product.
Specifically, this customer placed their order on 12/16/13. This is when they paid 
the initial $4.95 for shipping, and marks the start of their 14-day trial period. Since 
we did not receive a request for cancelation and/or a returned product during the 
allotted trial period, the customer was charged for the full-month’s supply on the 
15th day, 12/30/13, when the trial period ended. 
[redacted] contacted our company on 1/7/14 to cancel her subscription. Her 
subscription was canceled but she was not issued a refund because this charge was 
in accordance with the Terms and Conditions agreed to upon placing her order. 
We are willing to go ahead and refund the $84.87 for this complaint, however we 
stand by our policies and we would like to reiterate that our customers accept the 
terms and conditions two separate times to process their orders. We state the 
terms and conditions clearly. Terms and conditions are located on the website, and 
should be read as they are there for a reason. Please refer to our website. http://
nuvalift.com

December 24, 2014 Complaint ID: [redacted] We would like to apologize again for Ms. [redacted]’s experience with NuvaLift, and would like to take this time to address the issues she brought up in her rejection of our previous letter. She states that she would have followed through if she had known about the trial period. We understand this, however the details of the14-day trial period are stated in two separate places on our checkout page. By clicking “I agree” on the checkout page, the customer is agreeing to the Terms and Conditions. We are not responsible if the customer does not actually read those Terms and Conditions. In the event that the customer does not read the Terms and Conditions, it states that the customer will be charged $84.87 after 14 days unless they call to cancel directly underneath where they input their credit card information. Since we do operate on a subscription service, we have no way of knowing if the customer is unhappy with our product unless they contact us, as this customer did. We do apologize for any misunderstandings. However, as this customer’s account has been previously cancelled and refunded, and she did not need to return our product, we are unable to offer more of a refund. Customer satisfaction is very important to us, and we are continuously striving to streamline and perfect the quality of our service. However, we do stand by our policies and would like to reiterate that our customers accept the Terms and Conditions two separate times before the order is processed.    Sincerely, NuvaLift Management

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it...

does, will consider this complaint resolved.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Specifically, this customer placed their order on 12/10/13. This is when they paid 
the initial $4.95 for shipping, and marks the start of their 14-day trial period. Since 
we did not receive a request for cancelation and/or a returned product during...

the 
allotted trial period, the customer was charged for the full-month’s supply on the 
15th day, 12/24/13, when the trial period ended. 
[redacted] contacted our company on 2/10/14 to cancel her subscription. Her 
subscription was canceled but she was not issued a refund because this charge was 
in accordance with the Terms and Conditions agreed to upon placing her order. 
We are willing to go ahead and refund the $84.87 for this complaint, however we 
stand by our policies and we would like to reiterate that our customers accept the 
terms and conditions two separate times to process their orders. We state the 
terms and conditions clearly. Terms and conditions are located on the website, and 
should be read as they are there for a reason. Please refer to our website. http://
nuvalift.com

Please see the attached document for our response. 
January 13, 2015
Complaint ID: [redacted]
class=""> We would like to acknowledge receipt of Mr. [redacted]’s complaint, and appreciate this opportunity to address it. Our customers are sent their initial full 30-day supply of NuvaLift to try for the first 14-days without charge. On the 15th day, if the customer has not contacted us, they are automatically billed for the product in their possession and enrolled in our NuvaLift Preferred Customer Club, where they receive a monthly supply every 30 days thereafter. Nowhere on our website do we claim to offer a free sample, sample size, trial size, or free gift. We offer all customers a trial period to try our full sized product.
 
At NuvaLift.com, we do not hide our Terms and Conditions in small, unreadable text or behind a hyperlink. They are disclosed directly on the ordering website at the bottom of the page in size 12 font, and are also highlighted in a large white box on the second page where the customer inputs their card information (please see image on page 2). The customer has to click “I agree to the Terms and Conditions” twice before the order is processed. If the customer does not “agree” to those terms, the order will not go through.
 
This customer placed his order on 11/6/14, and this was the start of his trial period. On 11/20/14, after not hearing from the customer to cancel his order, he was charged for the full price of the product he received and enrolled in the NuvaLift Preferred Customers Club, our monthly subscription program. 
 
On 12/20/14, the customer was billed for and shipped a second jar of NuvaLift. We first heard from the him on 12/26/14. During this call, we cancelled the customer’s account to prevent further billings and explained our trial period. When the customer requested to speak with a supervisor and get a refund for both products, he was transferred. Our supervisor attempted to find a suitable resolution, however none was reached during this call. On 12/26/14, our supervisor attempted to contact the customer again, but was unable to reach him or leave a voicemail.
 
We received one sealed product and one opened product from the customer on 12/31/14. After receiving these products, we called and emailed the customer, but were not able to reach him.
 
We apologize for any miscommunication and would like to offer the customer a refund of $72.14 for the sealed product and $42.44 for the open product. These refunds will be processed upon receiving an email to [email protected] that a resolution has been reached.
 
Customer satisfaction is very important to us, and we are continuously striving to streamline and perfect the quality of our service. We do stand by our policies and would like to reiterate that our customers accept the Terms and Conditions two separate times before the order is processed. It is also the customer’s responsibility to contact us within that trial period if they are not satisfied with our product.
 
Sincerely,
NuvaLift Management

We would like to acknowledge receipt of [redacted]’s complaint and appreciate the opportunity to address it.
At AM Labs...

every customer is given the right to try their first 30-day supply of NuvaLift without charge for the first 14 days. After the 14-day trial period, if the customer is dissatisfied with the product, they are to return the remainder postmarked for return within their 14-day trial period and also contact our Customer Support Team via email or phone to notify a request for cancelation. If the customer keeps their 30-day supply after the 14 days, they are automatically billed for the product in their possession on the 15th day and then enrolled in our NuvaLift Preferred Customer Club where they are shipped out and billed for a fresh monthly supply every 30 days thereafter.
 
The customer has the ability to cancel at anytime by calling our Customer Support Team or emailing [email protected]. If a customer needs to contact customer service, the phone number is listed on nuvalift.com, the pamphlet, and the package the product is shipped in. The terms are disclosed clearly on nuvalift.com where the customer ordered their product. The customer has to also click "I agree to the terms and conditions" twice before the order is processed. If the customer does not "agree" to the terms, the order will not process. The terms and conditions are disclosed directly on the ordering website, not only on the bottom of the first page, but also highlighted in a large white box on the second page where the customer inputs their card information as well as sent out with the product.
Specifically, this customer placed their order on 4/21/14. This is when they paid the initial $4.95 for shipping, and marks the start of their 14-day trial period. Since we did not receive a request for cancelation and/or a returned product during the allotted trial period, the customer was charged for the full-month’s supply on the 15th day, 5/5/14, when the trial period ended.
Ms. Potter contacted our company on 5/8/14 to cancel her subscription. Her subscription was canceled but she was not issued a refund because this charge was in accordance with the Terms and Conditions agreed to upon placing her order.
We are willing to go ahead and refund the $84.87 for this complaint, however we stand by our policies and we would like to reiterate that our customers accept the terms and conditions two separate times to process their orders. We state the terms and conditions clearly. Terms and conditions are located on the website, and should be read as they are there for a reason. Please refer to our website. http://nuvalift.com

Please see the attached document for our response. 
February19, 2015 ComplaintID: [redacted] Wewould like to acknowledge receipt of Ms. [redacted]’s complaint, andappreciate this opportunity to address it. The customer has filed a...

disputewith her credit card company, and so her account with us has been frozen.  Wedo apologize for any misunderstandings. Customer satisfaction is very importantto us, and we are continuously striving to streamline and perfect the qualityof our service. However, we do stand by our policies and regret that we areunable to assist this customer further.  Sincerely,NuvaLiftManagement