NuvaLift

I have cancelled my order and you continue to deduct from my account, I talked with someone personally over a month ago and now of course I can't contact anyone, please reimburse e before I have to take further action. You may contact me at 716 572 3695

I have cancelled my order over a month ago and you continue to charge my checking account. I would like my refund now before I have to take further action, tried numerous contact numbers and no one seems to respond. Please contact me at 716 572 3695 ASAP
Iam unable to retrieve my account because you have taken me out of the system but continue to charge me

Review: This is strictly to vent and make sure all buyers beware of the scams out there that really have no

regard for respect of their customers. This company offered a 30 day trial of their product in conjunction

with the product of another company,Kollagen Intensiv, each offering a 30 day trial for shipping price

of $4.95 for each product. The customer is urged strongly in the promotion to use the products

together for the best results. I ordered both products on Dec 24,2013. I receivee Nuvalift on Dec 29 and the other

product Dec 31,2013. there was no info in Nuvalift package saying that in 15 days of "placing the order" I would be charged $84,87

on my credit card for the cost of the item sent for a "30 day Trial" SIlly me, I didn't read terms and agreements in

another page on the computer when I ordered the product. My mistake. On 1/08/14 my credit card was charged $84.87

and I had barely used the product a week...I called and asked for a refund and they declined to give me one...I will eat this money

but companies like this should be made to let customers know up front what they are signing up for ,...a 30 day trial should be that.

For the record the other company sent information in their package stating that in 30 days if customer did not cancell membership

in program( which I didn't know I was signing up for) I would be billed 99.99+, but at least I was told and had a phone # to call.

I have cancelled with every company involved. I think Dr. ** should be aware, if he isn't already, about the scams out there that his name

endorses.Desired Settlement: If they are reputable, they would change their policies of trying to dupe customers

looking to try new products, and not hide costs and recurring fees in flashy

promos on the internet. No one ,sadly myself included, think to read ALL the fine print.

Also, if they are reputable they would refund $84.87 because it was not close to 30 days

and I was unaware of the fine print that said "15 days if they had not heard from customer

the credit card would be charged,,," After talking to the company rep I'm sure that won't happen

Business

Response:

We would like to acknowledge receipt of [redacted] complaint and appreciate the opportunity to address it.

At AM Labs every customer is given the right to try their first 30-day supply of NuvaLift without charge for the first 14 days. After the 14-day trial period, if the customer is dissatisfied with the product, they are to return the remainder postmarked for return within their 14-day trial period and also contact our Customer Support Team via email or phone to notify a request for cancelation. If the customer keeps their 30-day supply after the 14 days, they are automatically billed for the product in their possession on the 15th day and then enrolled in our NuvaLift Preferred Customer Club where they are shipped out and billed for a fresh monthly supply every 30 days thereafter.

The customer has the ability to cancel at anytime by calling our Customer Support Team or emailing [email protected]. If a customer needs to contact customer service, the phone number is listed on nuvalift.com, the pamphlet, and the package the product is shipped in. The terms are disclosed clearly on nuvalift.com where the customer ordered their product. The customer has to also click "I agree to the terms and conditions" twice before the order is processed. If the customer does not "agree" to the terms, the order will not process. The terms and conditions are disclosed directly on the ordering website, not only on the bottom of the first page, but also highlighted in a large white box on the second page where the customer inputs their card information as well as sent out with the product.

Specifically, this customer placed their order on 12/24/13. This is when they paid the initial $4.95 for shipping, and marks the start of their 14-day trial period. Since we did not receive a request for cancelation and/or a returned product during the allotted trial period, the customer was charged for the full-month’s supply on the 15th day, 1/7/14, when the trial period ended.

Ms. Antonosanti never contacted our company to cancel her subscription. Her subscription was canceled upon receipt of the chargeback she filed on 2/4/14. Since [redacted] filed a chargeback, the matter is now in the hands of the bank who is determining the outcome of the case.

We are willing to reconsider this case once the bank deems it resolved.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Regards,

I was duped and stupid to have ever tried one of these online advertisements....on so many levels they take advantage of people like me. I have chalked this up to experience

and will not pursue this any further. I doubt that any of these companies exist for very long with deceitful practices but probably get rich off the first month charge charged after 14 days not the 30 day trial that was in ad) befroe people

get wise and cancell the subscription. Do Dr. ** and [redacted] really endorse these companies?????

Review: there was a offer for a one time trial offer, where you order the trial offer for 4.95 as well as a 3.95 one time trial. Today I find out that they went in and took 84.85 out of my account without me authorizing that transaction. When I tried to get them on the phone, that I could not do. I want my money put back in my account, because I did not authorize for them to take anything other then the trial fee. I have not had this product for more than a week.Desired Settlement: I want my 84.85 put back in my account, immediately.

Business

Response:

We would like to acknowledge receipt of [redacted] Smith’s complaint and appreciate the

opportunity to address it.At AM Labs every

customer is given the right to try their first 30-day supply of NuvaLift

without charge for the first 14 days. After the 14-day trial period, if the

customer is dissatisfied with the product, they are to return the remainder

postmarked for return within their 14-day trial period and also contact our

Customer Support Team via email or phone to notify a request for cancelation.

If the customer keeps their 30-day supply after the 14 days, they are

automatically billed for the product in their possession on the 15th day and

then enrolled in our NuvaLift Preferred Customer Club where they are shipped

out and billed for a fresh monthly supply every 30 days thereafter.The customer has the

ability to cancel at anytime by calling our Customer Support Team or

emailing [email protected]. If a customer needs to contact customer

service, the phone number is listed on nuvalift.com, the pamphlet,

and the package the product is shipped in. The terms are disclosed clearly

on nuvalift.com where the customer ordered their product. The

customer has to also click "I agree to the terms and conditions"

twice before the order is processed. If the customer does not "agree"

to the terms, the order will not process. The terms and conditions are

disclosed directly on the ordering website, not only on the bottom of the first

page, but also highlighted in a large white box on the second page where the

customer inputs their card information as well as sent out with the product.

Specifically, [redacted] placed her order on

5/26/14. This is when she paid the initial

$4.95 for shipping, and marks the start of her 14-day trial period. Since we

did not receive a request for cancelation and/or a returned product during the

allotted trial period, she was charged for the full-month’s supply on

the 15th day, 6/10/14, when the trial

period ended. [redacted] contacted our company on

6/11/14 to cancel her subscription. She was not issued a refund at that time, but after further consideration she was given

a full refund on 6/15/14. We hope she will reconsider her complaint against us because she has already been provided with her ideal resolution, a full refund.

We apologize for the misunderstanding, and are going to

go ahead and refund the $84.87 for this complaint. However we stand by our

policies and we would like to reiterate that our customers accept the terms and

conditions two separate times to process their orders. We state the terms and

conditions clearly. Terms and conditions are located the website, and should be

read as they are there for a reason. Please refer to our website. http://nuvalift.com[redacted] please contact us at [email protected] if you would like us to send over the transaction receipt for the refund issued to you on 6/15/14.

Review: I saw an add for Nuva Lift online, listing the merits of the product along with information on obtaining this product for $4.95. The online add says the following: "We take great pride in the quality of our product, and are confident that Hydroderm is the most effective and powerful anti-aging product on the market. The Hydroderm Brand has sold over 100 million bottles, so our product speaks for itself. Comparable products retail for more than $700 per jar. If for any reason you find this product does not meet your needs, we will gladly give you a refund. You have nothing to lose except for the wrinkles!"If you don't go click on to the button at the bottom of the page which says terms, you will never find out this information:"Terms of OfferTry Hydroderm for 14 days trial. Upon shipment, your credit card will be charged the trial price of $4.95(shipping and handling), plus applicable taxes. At the end of the 14 day trial, if you're as pleased with Hydroderm as we believe you'll be, your credit card will automatically be charged $84.95, on or around 18 days from your order date. For your added convenience you'll continue to receive a fresh supply every 30 days and at the time of your shipment, your credit card will be charged the amount of $84.95 plus $9.95 shipping and any applicable taxes. Cancel any time prior to the next shipment by calling Customer Care at 1.800.759.8620 Shipments are final so please call any time before your next shipment to avoid any further billing. Hydroderm comes with a 30-day Money-Back Guarantee of your purchase price on your first shipment less shipping and handling. If you are not satisfied for any reason, call Customer Care at 1.800.759.8620 within 30 days of receiving your first shipment for return authorization and instructions. No long-term commitments, no hassles, cancel at any time before the next shipment."So technically while the company does provide the information about their terms, that information is not transparent in it's advertising online.Desired Settlement: Because the product that I bought under the illusion that it was $4.95, wound up being $84.95, I would like to be reimbursed. By the time I discovered the charge on my credit card, it was too late for me to return the product and get my money back. I would like the company to state upfront in their advertising what their terms are, not imbedded on their website to protect other consumers from misleading advertising.

Business

Response:

August 7, 2014

Complaint ID:[redacted]

We would like to acknowledge receipt of Ms. [redacted]’s complaint and appreciate the opportunity to address it.

At Nuvalift.com every customer is given the right to try his or her first 30-day supply of NuvaLift without charge for the first 14 days. After the 14-day trial period, if the customer is dissatisfied with the product they are to contact our Customer Support Team via email or phone to request cancelation. If the customer keeps their 30-day supply after the 14 days, they are automatically billed for the product in their possession on the 15th day and then enrolled in our NuvaLift Preferred Customer Club where they are shipped out and billed for a fresh monthly supply every 30 days thereafter.

The customer has the ability to cancel at anytime by calling our Customer Support Team or emailing [email protected]. If a customer needs to contact customer service, the phone number is listed on www.nuvalift.com, the pamphlet they receive with their product. The terms are disclosed clearly on www.nuvalift.com where the customer ordered their product. The customer also has to click "I agree to the terms and conditions" twice before the order is processed. If the customer does not "agree" to the terms, the order will not process. The terms and conditions are disclosed directly on the ordering website, not only on the bottom of the first page, but also highlighted in a large white box on the second page where the customer inputs their card information.

Specifically, this customer placed their order on 7/15/14. This is when they paid the initial $4.95 for shipping, and marks the start of their 14-day trial period. Since we did not receive a request to cancel and/or a returned product during the allotted trial period, the customer was charged for the full-month’s supply on the 15th day, 7/29/14, when the trial period ended. The customer contacted our company on 7/30/14 to cancel their subscription. Their subscription was canceled but they were not issued a refund because this charge was in accordance with the Terms and Conditions agreed to upon placing their order.

We apologize for the misunderstanding, and are willing to refund $84.87 for this complaint upon confirmation a resolution has been reached. However we stand by our policies and we would like to reiterate that our customers accept the terms and conditions two separate times to process their orders. We are also willing to send out a complimentary bottle of NuvaLift to Ms. [redacted]

if she is interested.

Sincerely,

Nuvalift Management

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

I fell prey to the NUVALIFT scam, too! I ordered the trial sample and then before I could even make good use of the sample more came in the mail. The packing slip did not even say what they were going charge me for the stuff. When I called them they said they would gladly restock the one I had not opened for a hefty charge of $74.00 and some odd change. I lost it. I called my bank and cancelled my card after going down and removing all I could through the ATM. This world is going to the dogs - it truly seems that there are more devious people on this earth than good down home people. Thank for allowing me to vent. I don't think it necessary to try to file a complaint as they are obviously an accredited business anyway. 84 complaints should be enough.

This product advertising is a SCAM. I am stuck with an $85.00 charge on my credit card because their customer service says I did not read the "terms of agreement".

BE CAREFUL I saw an ad on AMAZON for free product, just pay the $4.95 shipping if I would answer an AMAZON survey questionnaire. The product came in the mail, then after 14 days I saw the charge on my credit card. The price of the product is ridiculous and is not worth the price.

DON'T GET STUCK IN THIS SCAM.

Review: I accepted an offer online for NuvaLift Anti-aging Complex to receive a 30 day supply of the product and only be charged a shipping fee of $4.95 which was billed to my credit card on Sept. 1. When I received the product accompanying materials encouraged me to try the product and send a survey with my opinion of it. The second page of the receipt I received by e-mail idicated a shipment arrival on or around Sept. 5 which was accurate. In small print at the top it did say 14 day trial, no committments, cancel anytime. So I called the company on Sept. 16 to cancel or make sure that I wasn't obligated to reorder and the customer service rep said I could set up a 3 month period in which I could try the product and cancel or renew by Nov. 16 to which I agreed. Upon checking my Capital One credit card a few days later, I discovered that I had already been charged $84,87 on Sept. 15. Upon calling the company back they said that the 14 days had passed and I couldn't drop the charge, but they would take off $42.44. It is probable that they can get away with this legally, but it is certainly poor business practice and indicates that they have no faith in their product to sell itself.Desired Settlement: I would love to have a refund in good faith on the charge made to my Credit Card. If that is not possible I just want to warn other customers of the shady business practices.

Business

Response:

Complaint ID: [redacted]

We would like to acknowledge receipt of Ms. [redacted] complaint and appreciate the opportunity to address it.

At Nuvalift.com every customer is given the right to try his or her first 30-day supply of NuvaLift without charge for the first 14 days. After the 14-day trial period, if the customer is dissatisfied with the product they are to contact our Customer Support Team via email or phone to request cancelation. If the customer keeps their 30-day supply after the 14 days, they are automatically billed for the product in their possession on the 15th day and then enrolled in our NuvaLift Preferred Customer Club where they are shipped out and billed for a fresh monthly supply every 30 days thereafter. Nowhere on our website do we claim to offer a free sample, only a trial period to try our product.

The customer has the ability to cancel at anytime by calling our Customer Support Team or emailing [email protected]. If a customer needs to contact customer service, the phone number is listed on www.nuvalift.com, the pamphlet they receive with their product. The terms are disclosed clearly on www.nuvalift.com where the customer ordered their product. The customer also has to click "I agree to the terms and conditions" twice before the order is processed. If the customer does not "agree" to the terms, the order will not process. The terms and conditions are disclosed directly on the ordering website, not only on the bottom of the first page, but also highlighted in a large white box on the second page where the customer inputs their card information.

Specifically, this customer placed their order 9/1/14. This is when they paid the initial $4.95 for shipping, and marks the start of their 14-day trial period. Since we did not receive a request for cancelation and/or a returned product during the allotted trial period, the customer was charged for the full-month’s supply on the 15th day, 9/15/14, when the trial period ended. The customer contacted us on 9/16/14 to cancel her subscription, stating she wanted more time to try the product before being sent a new one. The customer appeared to have understood our terms and conditions at this time, and addittionally agreed to stay on subscription at a discounted price of 40% off, and receive a new jar every 3 months as opposed to every month.

The customer called back on 9/22/14, inquiring why she had been charged $84.87. We explained this charge was for the original jar of Nuvalift that she had received and was currently using. The customer was upset by this, and in order to make up for the misunderstanding, we offered a 50% refund, a total of $42.44, to which the customer agreed. This refund was processed on 9/22/14. We feel that we have done everything possible to make up for the misunderstanding, however are unable to process a full refund as the charge was in accordance with the terms and conditions agreed to upon placing the order. Additionally, the customer has in her possession an open and used jar of our product.

We apologize for the misunderstanding, however, stand by our policies and would like to reiterate that our customers accept the terms and conditions two separate times before the order is processed. We invite you to review the checkout screen, attached below, that every customer has the opportunity to review prior to placing his or her order.

Sincerely,

Nuvalift Management

Review: I am a highly educated individual with my masters degree and a background in procurement. I work with contracts all day long and am used to reading terms and conditions. I filled out a form for a trial of a Nuvalift product for under $5. During the check-out process I didn't see anything informing me that this was a 14 day trial and that I would be charged the full amount of app $84.87 if I did not cancel in 14 days. The company charged my card with this additional amount yesterday. I called them today at 8am PST when they opened and they refused to refund this amount stating that it is included in their terms and conditions. While this information may have been included somewhere else on their site, it was not presented to me in a clear manner at the time of check-out.Desired Settlement: I am seeking a refund in the amount of $84.87

Business

Response:

Complaint

ID: 1[redacted]

We would like to acknowledge receipt of Ms. Susan

Kraeger’s complaint and appreciate the opportunity to address it.

At Nuvalift.com every

customer is given the right to try his or her first 30-day supply of NuvaLift

without charge for the first 14 days. After the 14-day trial period, if the

customer is dissatisfied with the product they are to contact our Customer

Support Team via email or phone to request cancelation. If the customer keeps

their 30-day supply after the 14 days, they are automatically billed for the

product in their possession on the 15th day and then enrolled in our NuvaLift

Preferred Customer Club where they are shipped out and billed for a fresh

monthly supply every 30 days thereafter.

The customer has

the ability to cancel at anytime by calling our Customer Support Team or

emailing [email protected]. If a customer needs to contact customer

service, the phone number is listed on www.nuvalift.com, the

pamphlet they receive with their product. The terms are disclosed clearly

on www.nuvalift.com where the customer ordered their product. The

customer also has to click "I agree to the terms and conditions"

twice before the order is processed. If the customer does not "agree"

to the terms, the order will not process. The terms and conditions are

disclosed directly on the ordering website, not only on the bottom of the first

page, but also highlighted in a large white box on the second page where the

customer inputs their card information.

Specifically,

this customer placed their order 8/21/14.

This is when they paid the initial $4.95 for shipping, and marks the start of

their 14-day trial period. Since we did not receive a request for cancelation

and/or a returned product during the allotted trial period, the customer was

charged for the full-month’s supply on the 15th day, 9/4/14, when the trial period ended. Unfortunately, the customer did not contact our company until 9/9/14

to cancel their subscription. The subscription was canceled at his time, but

they were not issued a refund because the charge was in accordance with the

Terms and Conditions agreed to upon placing their order.

We apologize for the misunderstanding, and are willing to refund the $84.87 upon receipt of

email confirmation at [email protected] that a resolution has been reached.

However, we stand by our policies and would like to reiterate that our

customers accept the terms and conditions two separate times before the order

is processed.

Sincerely,

Nuvalift Management

Review: I contacted nuvalift thru and email. Was to be a 15 day trial. ordered it on the 10th of april, charged 11th of april and did not get until did not receive until the 16th of april. No information contained in box or panphlet of the total purchase price after fifteen days. I just went to my checking account today the 25th of april and found they charged me 84.87 for the product. There was not a total of 15 days for me to even try to use the product, or to contact them as I knew not where to contact them at. My bank gave me the number to contact them at. I am going to contact them this morning as soon as they open. If it is anything like the other people who have tried to contact them, I will have no luck. This is entrapment, and in the state of PA this a criminal offence. My bank is going to try to reverse the charges, but It looks like I am out 84.87 for something I have not even had a chance to try or even open. Please HelpDesired Settlement: refund my credit card and tell me where to send the product back.

Business

Response:

We would like to acknowledge receipt of [redacted] complaint and appreciate the opportunity to address it.

At AM Labs every customer is given the right to try their first 30-day supply of NuvaLift without charge for the first 14 days. After the 14-day trial period, if the customer is dissatisfied with the product, they are to return the remainder postmarked for return within their 14-day trial period and also contact our Customer Support Team via email or phone to notify a request for cancelation. If the customer keeps their 30-day supply after the 14 days, they are automatically billed for the product in their possession on the 15th day and then enrolled in our NuvaLift Preferred Customer Club where they are shipped out and billed for a fresh monthly supply every 30 days thereafter.

The customer has the ability to cancel at anytime by calling our Customer Support Team or emailing [email protected]. If a customer needs to contact customer service, the phone number is listed on nuvalift.com, the pamphlet, and the package the product is shipped in. The terms are disclosed clearly on nuvalift.com where the customer ordered their product. The customer has to also click "I agree to the terms and conditions" twice before the order is processed. If the customer does not "agree" to the terms, the order will not process. The terms and conditions are disclosed directly on the ordering website, not only on the bottom of the first page, but also highlighted in a large white box on the second page where the customer inputs their card information as well as sent out with the product.

Specifically, this customer placed their order on 4/9/14. This is when they paid the initial $4.95 for shipping, and marks the start of their 14-day trial period. Since we did not receive a request for cancelation and/or a returned product during the allotted trial period, the customer was charged for the full-month’s supply on the 15th day, 4/23/14, when the trial period ended.

Ms. [redacted] contacted our company to cancel her subscription on 4/25/14 and her subscription was canceled at that time. Ms. [redacted] filed a chargeback against our company on 5/20/14, and the matter is now out of our hands as the bank is handling it. We are willing to reconsider this case once the bank considers the dispute resolved.

We would like to reiterate that our customers accept the terms and conditions two separate times to process their orders. We state the terms and conditions clearly. Terms and conditions are located on the website, and should be read as they are there for a reason. Please refer to our website. http://nuvalift.com

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Regards,

Patricia [redacted]

They say it is a 14 day trial period. The product was ordered on the 9 of the month. Received it on the 14 of the month. That allowed me to use it for 3 days. Not enough time to see if product would even work. There was no information with the product about who to call or send it back to. Did not know where to find any number. Called the bank and they gave me the number. The day I called them it was the 14th day. I did not purchase the item until 9pm the day of the ninth. I figured the 14 day was 9pm on the 25. I was not charged the 25, but on the business day of the 24th. This kind of practice should not be allowed. 14 days in the USA means 14 days not 10 days. That is not enough time to even try the product let alone send it back. I have never dealt with a company like this before nor will I ever do this again. Thank You

The company Is a rip off and a M.F.B of a company and I have read that this is what they have done to many people. This is a company that if I had a lot of money I would start a law suit and have all the other women join me in suing the companuy

Review: I ORDER NUVALIFT ON 4-18-2014 WITH A TRAIL PERIOD OF 14 DAY FREE TRAIL.I GOT ORDER ON 4-22-2014.MY 14 DAY FREE TRAIL WOULD BE UP 5-6-2014.I CALLED THEM ON 5-5-2014 TO LET THEM KNOW THAT I WANTED TO CANCEL MY 14 DAY TRAIL PERIOD.THEY ASKED WHY I WANTED TO CANCEL I TOLD THEM I WOULD JUST STAY WITH ANOTHER PRODUCT THAT I HAVE BEEN USING.WELL THEY HAD MY CREDIT CARD INFORMATION BECAUSE THE SHIPPING AND HANDLING WAS 4.95 THEY TOOK 84.00 DOLLARS OUT OF MY PERSONAL CHECKING ACCOUNT,WHICH IS THE ONE I USED FOR THE SHIPPING AND HANDLING,THEY TOLD ME THAT MY 14 DAY FREE TRAIL WAS UP ON 5-1-2014 I RECEIVED ON 4-22-2014 COUNTING ALL DAYS WITH THE WEEKEND TO WOULD BE ON THE 6TH OF MAY.BUSINESS DAYS ARE MOSTLY MONDAY THUR FRIDAY..SOME MONDAY THUR SATURDAY,ANY WHICH WAY I STILL HAD TIME ON MY 14 DAY TRAIL PERIOD.. IF MY TIME WAS UP ON 5-1-2014 WHY DID THE WAIT AND TOOK MONEY OUT ON 5-5-2014 THE DAY I CANCELED,IF MY 14 DAYS WAS UP ON 5-1-2014..THANK YOU I JUST NEED MY MONEY BACK 84.00 PLUS 39.00 DOLLAR OVER DRAFT,IM ON A TIGHT INCOME.VERY MUCH APPRECIATE YOUR HELP.MRS.[redacted]Desired Settlement: CHECK SEND TO ME IN MY NAME [redacted] ELKTON MD [redacted]

Business

Response:

We would like to acknowledge receipt of [redacted]’s complaint and appreciate the opportunity to address it.

At AM Labs every customer is given the right to try their first 30-day supply of NuvaLift without charge for the first 14 days. After the 14-day trial period, if the customer is dissatisfied with the product, they are to return the remainder postmarked for return within their 14-day trial period and also contact our Customer Support Team via email or phone to notify a request for cancelation. If the customer keeps their 30-day supply after the 14 days, they are automatically billed for the product in their possession on the 15th day and then enrolled in our NuvaLift Preferred Customer Club where they are shipped out and billed for a fresh monthly supply every 30 days thereafter.

The customer has the ability to cancel at anytime by calling our Customer Support Team or emailing [email protected]. If a customer needs to contact customer service, the phone number is listed on nuvalift.com, the pamphlet, and the package the product is shipped in. The terms are disclosed clearly on nuvalift.com where the customer ordered their product. The customer has to also click "I agree to the terms and conditions" twice before the order is processed. If the customer does not "agree" to the terms, the order will not process. The terms and conditions are disclosed directly on the ordering website, not only on the bottom of the first page, but also highlighted in a large white box on the second page where the customer inputs their card information as well as sent out with the product.

Specifically, this customer placed their order on 4/17/14. This is when they paid the initial $4.95 for shipping, and marks the start of their 14-day trial period. Since we did not receive a request for cancelation and/or a returned product during the allotted trial period, the customer was charged for the full-month’s supply on the 15th day, 5/1/14, when the trial period ended.

[redacted] contacted our company on 5/5/14 to cancel her subscription. Her subscription was canceled but she was not issued a refund because this charge was in accordance with the Terms and Conditions agreed to upon placing her order.

We are willing to go ahead and refund the $84.87 for this complaint, however we stand by our policies and we would like to reiterate that our customers accept the terms and conditions two separate times to process their orders. We state the terms and conditions clearly. Terms and conditions are located on the website, and should be read as they are there for a reason. Please refer to our website. http://nuvalift.com

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: I had placed an order for a sample face cream from Nuvalift. Approximately 2 weeks later I noticed a $84.87 charge on my Discover credit card. I disputed the charge with Discover and they are looking into it. Yesterday I received ajar of facial cream from Nuvalift and an invoice for $84.87.

The invoice states if I have any questions call or go on line. I've been calling and have yet to speak to anyone and there are no options for product return listed on the website.

I contacted the Revdex.com and was able to get an email address for customer support and sent an email requesting a refund and instruction on how to return the product. As of today I have not heard back from "customer support."Desired Settlement: Return the product postage free, a credit card refund and assurance Nuvalift will not charge my credit card again for any of their products.

Business

Response:

Complaint

ID: [redacted]We

would like to acknowledge receipt of Ms. [redacted]’s complaint, and

appreciate this opportunity to address it. The customer has filed a dispute

with her credit card company, and her account with us has been frozen. We

do apologize for any misunderstandings. Customer satisfaction is very important

to us, and we are continuously striving to streamline and perfect the quality

of our service. However, we do stand by our policies and regret that we are

unable to assist this customer further. Sincerely, NuvaLift

Management

Review: I ordered a SAMPLE product of this product. The facebook ad said that the sample would be $4.95. I received a charge to my Huntington MasterCard

on 2/20/14 for the $4.95. There was nothing stating this would be an on-going shipping product, just a sample. Twice I have gotten on to their web page and told them this is not what I wanted nor signed up for and to please credit my account back the $84.87. I told them I would send back the sample and to credit my account. The second time I e-mailed them I told them to credit my account immediately, but that has not happened. I wrote them on March 27,2014. Now I just got another shipment today and a second charge again of $84.87. I am sending back the sample with the current shipment. I have had my credit account charged for $168.74 on a supposedly $4.95 sample product.

There was nothing in the original $4.95 sample order that stated they would start sending me these extra product and charge me. Please help.Desired Settlement: I would like the $168.74 credit back into my credit account. I do not want anymore shipments sent to me either.

Business

Response:

We would like to acknowledge receipt of [redacted]’s complaint and appreciate the opportunity to address it.

At AM Labs every customer is given the right to try their first 30-day supply of NuvaLift without charge for the first 14 days. After the 14-day trial period, if the customer is dissatisfied with the product, they are to return the remainder postmarked for return within their 14-day trial period and also contact our Customer Support Team via email or phone to notify a request for cancelation. If the customer keeps their 30-day supply after the 14 days, they are automatically billed for the product in their possession on the 15th day and then enrolled in our NuvaLift Preferred Customer Club where they are shipped out and billed for a fresh monthly supply every 30 days thereafter.

The customer has the ability to cancel at anytime by calling our Customer Support Team or emailing [email protected]. If a customer needs to contact customer service, the phone number is listed on nuvalift.com, the [redacted]phlet, and the package the product is shipped in. The terms are disclosed clearly on nuvalift.com where the customer ordered their product. The customer has to also click "I agree to the terms and conditions" twice before the order is processed. If the customer does not "agree" to the terms, the order will not process. The terms and conditions are disclosed directly on the ordering website, not only on the bottom of the first page, but also highlighted in a large white box on the second page where the customer inputs their card information as well as sent out with the product.

Specifically, this customer placed their order on 2/18/14. This is when they paid the initial $4.95 for shipping, and marks the start of their 14-day trial period. Since we did not receive a request for cancelation and/or a returned product during the allotted trial period, the customer was charged for the full-month’s supply on the 15th day, 3/4/14, when the trial period ended.

Ms. [redacted] contacted our company on 4/18/14 to cancel her subscription. Her subscription was canceled but she was not issued a refund at that time. After further deliberation of her case, we went ahead and issued her a refund of $84.87 on 4/18/14.

We kindly ask Ms. [redacted] to retract her complaint against our company since we have already provided her with her ideal resolution. A transaction receipt proving the refund was issued is available upon request at [email protected]

Review: The company is using false advertisements that celebrities have used this product and have gotten results. There are multiple companies using this ame false advertisement for beauty products. The 14 day trial starts when you order and then they bill your credit card an absurd amount for this product of $84.00. It may be in the fine print but their objective it to deceive their buyers.Desired Settlement: The company should refund those that are unhappy with this product for deceiving them with false advertisement. If I knew upfront I would be charged $84.00 I would have never ordered a 14 day free trial!

Business

Response:

April 3,

2015Complaint

ID: [redacted]We would

like to acknowledge receipt of Ms. [redacted]’s complaint and appreciate this

opportunity to address it. Our customers are sent their initial 30-day supply

of NuvaLift to try for the first 14 days without charge. On the 15th day, if the customer has not contacted us, they are automatically billed for the

product in their possession and enrolled in our NuvaLift Preferred Customer

Club, where they receive a monthly supply every 30 days thereafter. Nowhere on

our website do we claim to offer a free sample, sample size, trial size, or

free gift. We offer all customers a trial period to try our full sized product. At

NuvaLift.com we do not hide our Terms and Conditions in small, unreadable text

or behind a hyperlink. They are disclosed directly on the ordering website at

the bottom of the page in size 12 font, and are also highlighted in a large

white box on the second page where the customer inputs their credit card

information (please see image on page 2). The customer has to click on “I agree

to the Terms and Conditions” twice before the order is processed. If the

customer does not “agree” to those terms, the order will not go through. Additionally,

we are not affiliated with or sponsored by any companies or celebrities. This

customer began her trial period on 1/24/15 and was selected for an extended trial,

which ended on 2/18/15. On 3/25/15, she was sent a second product as a member

of our monthly subscription program. The customer first contacted us on

3/26/15. Her account was cancelled and no refund was requested. We

apologize for any misunderstandings that may have occurred and regret that the

customer is unsatisfied. Unfortunately as she is outside of her trial period,

we are unable to offer a refund, but we can guarantee the account has been

cancelled and we will send out a complimentary jar as a courtesy. This will be

shipped once we receive an email to [email protected] that a suitable resolution

has been reached. Customer

satisfaction is very important to us, and we are continuously striving to

streamline and perfect the quality of our service. We do stand by our policies

and would like to reiterate that our customers accept the Terms and Conditions

two separate times before the order is processed. It is also the customer’s

responsibility to contact us within that trial period if they are not satisfied

with our product. Sincerely, NuvaLift

Management

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Review: I ordered Nuvalift skin cream on Feb. 6, 2015 based on advertising that I had a 14 day trial. I received the product on Feb. 17 thinking I had 14 days to try the product. On Feb. 20 my bank account was charged $84.99. I tried to contact the company on Feb. 21 to cancel the charges but was told by automatic message that the the offices were only open Monday - Friday. I called again on Monday, Feb. 23 and spoke to a Customer Service rep who told me that my trial period started on the day my product was ordered and there was nothing she could do to refund my money. She stated that I could have contacted the company at any time to extend my trial period yet I was never contacted with any order confirmation and the packing slip didn't have that information either. I then asked to speak to a supervisor. After being on hold for a very long time I was informed that a supervisor was not available but she would have someone contact me within 24-48 hours. I called back today, Feb. 24 as I was not willing to wait 48 hours for resolution. After a very long hold, I spoke to another CSR and requested a supervisor. After speaking to 2 supervisors, including one from the resolutions department, who tried to tell me there was nothing they could do to reverse the charges, I have been doing research about this company online. It's clear that this is common practice for this company and I am not the first person to be sucked in by their false advertising. I will be contacting any and everyone I know to avoid others getting scammed by this company. If they had a product they were proud of and believed in they wouldn't have to resort to these shady business practices and could stand on the true benefits of their product rather than trick people into trying their product and quickly charging them for the next month's supply before they had a chance to give it a fair trial. A trial period should allow you enough time to evaluate theDesired Settlement: I would like a refund of $84.99 which is the price of the next unauthorized shipment.

Business

Response:

Please see the attached document for our response. March 6,2015ComplaintID: [redacted] We wouldlike to acknowledge receipt of Ms. [redacted]’s complaint and appreciatethis opportunity to address it. Our customers are sent their initial 30-daysupply of NuvaLift to try for the first 14 days without charge. On the 15thday, if the customer has not contacted us, they are automatically billed for theproduct in their possession and enrolled in our NuvaLift Preferred CustomerClub, where they receive a monthly supply every 30 days thereafter. Nowhere onour website do we claim to offer a free sample, sample size, trial size, orfree gift. We offer all customers a trial period to try our full sized product. AtNuvaLift.com we do not hide our Terms and Conditions in small, unreadable textor behind a hyperlink. They are disclosed directly on the ordering website atthe bottom of the page in size 12 font, and are also highlighted in a largewhite box on the second page where the customer inputs their credit cardinformation (please see image on page 2). The customer has to click on “I agreeto the Terms and Conditions” twice before the order is processed. If thecustomer does not “agree” to those terms, the order will not go through. Thiscustomer began her trial period on 2/6/15. This was the date she paid forshipping and handling. On 2/20/15, her trial period was over. We did notreceive a request to cancel within those two weeks and so her account wascharged for the retail value of the product she had. We firstheard from this customer on 2/23/15. During this call, her account wascancelled and she was informed of the Terms and Conditions. The customer statedthat she did not receive the product until 2/17/15 and therefore did not haveenough time to test it. In some instances, shipping can take a little longerthan usual and we are more than happy to extend the trial period to give thecustomer enough time to decide if NuvaLift is something they’d like to continuereceiving. However it is the customer’s responsibility to contact us andrequest that extension. Thecustomer was transferred to a supervisor, who was unable to issue a refund. Asa courtesy, the supervisor offered to ship the customer a complimentary jar,which was declined. Weapologize for any misunderstandings that may have occurred and regret that thecustomer is unsatisfied. Unfortunately as she is outside of her trial period, weare unable to offer a refund, but we can guarantee the account has beencancelled and we will still send out a complimentary jar. This will be shippedonce we receive an email to [redacted] that a suitable resolutionhas been reached. Customersatisfaction is very important to us, and we are continuously striving tostreamline and perfect the quality of our service. We do stand by our policiesand would like to reiterate that our customers accept the Terms and Conditionstwo separate times before the order is processed. It is also the customer’sresponsibility to contact us within that trial period if they are not satisfiedwith our product. Sincerely,NuvaLiftManagement

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I am rejecting the offer from Nuvalift several reasons. I attempted to contact them regarding my trail period on February 20th but their phone center was closed so I left a message for a return call. I tried to contact them again on the 21st which was a Saturday and their phone center was closed for the weekend. I again left a message. I tried yet again on Monday, February 23rd when I was finally able to speak with someone about my trial period. I explained my situation and while the CSR was polite, she was unable to resolve my situation. I then requested to speak to a suprvisor. After a very long hold I was informed that a supervisor was not available but one would call me back within 48 hours. I called again on the 24th to speak with a supervisor. After speaking with 3 people, none of whom were able to resolve my situation to my satisfaction other than offering me a free, complimentary jar of Nuvalift cream, I contacted the Revdex.com for resolution. I never did receive a call back from any supervisor and no one acknowledged my attempts to contact the company. If this company is not available at the least 7 day a week then my trial period shouldn't include weekends either. It should be only for weekdays. If I can't contact the company 24/7 to extend my trial period, then my trial period should be within the same parameters that they are available which is Monday through Friday for only certain hours Eastern time. The hours they are available make it difficult to contact them the farther West you are.

Review: I clicked on a free trial for 4.95. I received it. I called to make sure they send no more. They do not answer the phone or emails. They won't allow me to tell them do not send more. Their sister company refuses to give me information or where to send trial back and said they were going to charge me $89.00 a month. this is a scam.Desired Settlement: I do not want their product to come to my house and I do not want to be charged.

Business

Response:

February 13, 2015Complaint ID:[redacted]We would like to acknowledge receipt of [redacted] complaint, and appreciate this opportunity to address it. When this customer made her complaint, she was still within her trial period and had only been charged $4.95 for shipping and handling. Customers who wish to cancel within their trial are requested to return the remainder of the product to us to avoid further charges. We contacted her with return instructions and received her product on 2/13/15. Her account has been cancelled with no further charges than the $4.95 for shipping and handling. Customer satisfaction is very important to us, and we are continuously striving to streamline and perfect the quality of our service. We thank this customer for her feedback and are glad we were able to successfully resolve her complaint. Sincerely,NuvaLift Management

Review: Bait and switch. Product advertised as sample for $4.95 then charges $84.87 14 days after order but only 4 days after sample is received so no reliable test of product can be done. Item caused rash and burning on face. Called customer service and they refused to credit $84.87 ..no product other then sample was received. Disputed with credit card company. This is a dangerous product with an unethical company.

Business

Response:

December 17, 2014 Complaint ID: [redacted] We would like to acknowledge receipt of Ms. [redacted]’ complaint, and appreciate this opportunity to address it. Our customers are sent their initial full 30-day supply of NuvaLift to try for the first 14-days without charge. On the 15th day, if the customer has not contacted us, they are automatically billed for the product in their possession and enrolled in our NuvaLift Preferred Customer Club, where they receive a monthly supply every 30 days thereafter. Nowhere on our website do we claim to offer a free sample, sample size, or trial size, only a trial period to try our full sized product. At NuvaLift.com, we do not hide our Terms and Conditions in small, unreadable text or behind a hyperlink. They are disclosed directly on the ordering website at the bottom of the page in size 12 font, and are also highlighted in a large white box on the second page where the customer inputs their card information (please see image on page 2). The customer has to click “I agree to the Terms and Conditions” twice before the order is processed. If the customer does not “agree” to those terms, the order will not go through. This customer began her trial on 11/11/14, and when we did not hear from her to cancel within that trial period, her account was charged for the product she had on 11/25/14. We have the trial period so that customers may test out of product to make sure they don’t have an allergic reaction or develop a rash, as this customer did. We were unaware of the situation until she called on 12/4/14. During this call, the customer was offered a refund of $42.44, which is half of the retail value of NuvaLift. The Customer Support Representative was unable to offer more of a refund because the product was open. The customer denied this refund and requested to speak to a supervisor. The supervisor offered the customer a higher refund of $63.65, but the customer continued to request a full refund for an open product, which we are unable to give. The product was never returned to us, so we have not yet processed the refund. We would like to apologize for the customer’s bad reaction to our product and restate that we do offer the trial product for precisely that reason. We will also honor our offer of a $63.65 refund upon receiving an email from the customer at [email protected] that a resolution has been reached. Customer satisfaction is very important to us, and we are continuously striving to streamline and perfect the quality of our service. However, we do stand by our policies and would like to reiterate that our customers accept the Terms and Conditions two separate times before the order is processed. Sincerely, NuvaLift Mangement

Review: I feel I was baited to the product in the form of an several emails, attached to a [redacted] email that said "Claim your gift" or something of that nature, advertising several different items which you could choose, including the facial cream called Nuvalift. The offer was for $4.95 for a trial sized sample, that was free if one paid $4.95 shipping cost. Apparently I clicked to accept the terms of the offer, which allowed them to charge me $84.95 if I didn't call them within 2 weeks to let them know if I wanted the product. Thats what they tell me anyway. I dont remember seeing anything that committed me to that, or I never would have ordered the sample. I have not received any other shipment from them, so I guess I paid $90 for a sample of cream.

When I called to request that they remove the charge, they were very rude, stated that I accepted the offer, & refused to remove the charge, even though they understood that I had no intention of buying more cream. I express ed my displeasure with their hidden tactics to take people's money, then I hung up.

I thought for a moment, called them back to make sure they cancelled my account, this is when she hung up on me. I called right back requesting she cancel any membership & any further shipments. I referenced all the bad reviews describing the exact same issue, I had looked at in the interim, & advised her to have her boss check those out as well.

DISGRACEFUL to play on people's trust like that...it's an obvious scam, and they shouldn't be allowed to discredit the honest business people. This will affect them as well in the long run.

Very disheartening.Desired Settlement: I would like the $84.87 that they creatively aquired from my acct.

Business

Response:

We would like to acknowledge receipt of Ms. Dawn

Pickett’s complaint and appreciate the opportunity to address it. At Nuvalift.com every

customer is given the right to try his or her first 30-day supply of NuvaLift

without charge for the first 14 days. After the 14-day trial period, if the

customer is dissatisfied with the product they are to contact our Customer

Support Team via email or phone to request cancelation. If the customer keeps

their 30-day supply after the 14 days, they are automatically billed for the

product in their possession on the 15th day and then enrolled in our NuvaLift

Preferred Customer Club where they are shipped out and billed for a fresh

monthly supply every 30 days thereafter. Nowhere on our website do we claim to

offer a free sample, only a trial period to try our product.

The customer has the ability to cancel at anytime by calling our Customer Support Team or

emailing [email protected]. If a customer needs to contact customer service,

the phone number is listed on www.nuvalift.com, the pamphlet they

receive with their product. The terms are disclosed clearly on www.nuvalift.com

where the customer ordered their product. The customer also has to click

"I agree to the terms and conditions" twice before the order is

processed. If the customer does not "agree" to the terms, the order

will not process.

The terms and conditions are disclosed directly on the

ordering website, not only on the bottom of the first page, but also

highlighted in a large white box on the second page where the customer inputs

their card information Specifically, this customer placed their order 8/16/14.

This is when they paid the initial $4.95 for shipping, and marks the start of

their 14-day trial period. We did not receive a request for cancelation and/or

a returned product during the allotted trial period, so the customer was

charged for the full-month’s supply on the 15th day, 8/30/14, when the trial period ended.

Unfortunately, the customer did not contact us to cancel their subscription until 9/15/14. The

subscription was canceled at his time, but they were not issued a refund

because the charge was in accordance with the Terms and Conditions agreed to

upon placing their order. Please review the screen shot on page 2

showing the checkout page every customer must complete to order our product,

which thoroughly and easily explains our Terms and Conditions. We assure you,

we do not try to hide our intentions from the customers, simply allow them to

try the product for a limited time before paying the full retail price for it.

We apologize for the misunderstanding, and are willing to refund the $84.87 upon email

confirmation to [email protected] that a resolution has been reached.

However, we stand by our policies and would like to reiterate that our

customers accept the terms and conditions two separate times before the order

is processed.

Sincerely,

Nuvalift Management

Review: was not aware of the 15day policy to cancel ... thought it was a trial bottle for 30 days... dissatisfied with product after first week; made my skin break out... tried to return but wouldn't and charged me full price...Desired Settlement: wouldlike my money refunded

Business

Response:

We would like to acknowledge receipt of [redacted] complaint and appreciate the opportunity to address it.

At AM Labs every customer is given the right to try their first 30-day supply of NuvaLift without charge for the first 14 days. After the 14-day trial period, if the customer is dissatisfied with the product, they are to return the remainder postmarked for return within their 14-day trial period and also contact our Customer Support Team via email or phone to notify a request for cancelation. If the customer keeps their 30-day supply after the 14 days, they are automatically billed for the product in their possession on the 15th day and then enrolled in our NuvaLift Preferred Customer Club where they are shipped out and billed for a fresh monthly supply every 30 days thereafter.

The customer has the ability to cancel at anytime by calling our Customer Support Team or emailing [email protected]. If a customer needs to contact customer service, the phone number is listed on nuvalift.com, the pamphlet, and the package the product is shipped in. The terms are disclosed clearly on nuvalift.com where the customer ordered their product. The customer has to also click "I agree to the terms and conditions" twice before the order is processed. If the customer does not "agree" to the terms, the order will not process. The terms and conditions are disclosed directly on the ordering website, not only on the bottom of the first page, but also highlighted in a large white box on the second page where the customer inputs their card information as well as sent out with the product.

Specifically, this customer placed their order on 11/28/13. This is when they paid the initial $4.95 for shipping, and marks the start of their 14-day trial period. Since we did not receive a request for cancelation and/or a returned product during the allotted trial period, the customer was charged for the full-month’s supply on the 15th day, 12/16/13, when the trial period ended.

[redacted] contacted our company on 12/18/13 to cancel her subscription. Her subscription was canceled and she was given a 20% refund of $16.97 at that time, which she happily accepted. We thought her case was resolved.

We are willing to go ahead and refund the remaining $67.90 for this complaint, however we stand by our policies and we would like to reiterate that our customers accept the terms and conditions two separate times to process their orders. We state the terms and conditions clearly. Terms and conditions are located on the website, and should be read as they are there for a reason. Please refer to our website. http://nuvalift.com

Review: I responded to a pop-up ad online for a free trial of Nuva Lift. Nowhere in the ad was there a mention that I only had 14 days to respond or be charged for this product. This was supposed to be a 30 day trial. The starting time for this trial period started on the day was offer was processed. When you consider the time it takes for the shipping of the product, it does not give you enough time to truly evaluate if the product works or does not. This is truly a fraudulent way to conduct business. I have filed a complaint with my credit card company and they are investigating the issue. The only way I realized that they had charged my accoount was when I received my monthly credit card statement. After seeing the charge, I immediately called the company on August 13, 2014 and spoke with [redacted]. She would not give me her last name. She explained that I did not conform to the provisions of the sales offer. I asked to speak with a Supervisor. I was put on hold for 14 minute before I spoke with [redacted] Again no last name was given. She basically reiterated exactly what the [redacted] said. It was like they were reading from the same script. I did cancel any future orders of the product. My cancellation number is [redacted]. They also have my email address wrong on the order. The correct email address should be [email protected] Settlement: I would like a full refund of $84.87 which is the amount my credit card was charged.

Business

Response:

The customer has the ability to cancel at anytime

by calling our Customer Support Team or emailing [email protected]. If

a customer needs to contact customer service, the phone number is listed

on www.nuvalift.com, the pamphlet they receive with their product.

The terms are disclosed clearly on www.nuvalift.com where the

customer ordered their product.

The customer also has to click "I agree to

the terms and conditions" twice before the order is processed. If the

customer does not "agree" to the terms, the order will not process.

The terms and conditions are disclosed directly on the ordering website, not

only on the bottom of the first page, but also highlighted in a large white box

on the second page where the customer inputs their card information.

Specifically, this customer placed their order on

7/7/14. [redacted] stated she place the order by clicking on a pop-up window on her

computer- all advertisements utilized by our company redirect the consumer to www.nuvalift.com,

and only to this site, so that all will have the opportunity to review the terms and

conditions. On 7/7/14 she paid the initial $4.95 for shipping, and marks the start of her 14-day trial period.

Since we did not receive a request to cancel and/or a returned product during the

allotted trial period, the customer was charged for the full-month’s supply on

the 15th day, 7/21/14, when the trial

period ended.

The customer did not contact our

customer support until 8/13/14 to cancel their subscription. The subscription

was canceled at this time, and we attempted to work with the customer by

offering a 50% refund, as she was calling 3 weeks after the trial period ended

and had already used the product. Unfortunatley, the customer refused this

offer.

We apologize for the misunderstanding, and are still willing

to refund 50%, or $42.43, to [redacted] upon email confirmation to [email protected]

that a resolution has been reached. However, we stand by our policies and we

would like to reiterate that our customers accept the terms and conditions two

separate times before the order is processed. We are also willing to send out a

complimentary bottle of NuvaLift to the customer if they are interested.

Sincerely,

Nuvalift Management

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,