Nuvoderm

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meThank you for your help Sincerely, [redacted]

Dear ***,We sincerely apologize that your card was charged even after the fact that you cancelled your subscription, we have refunded the $charged to your card and have made sure you will not longer be billed for our products.Thank you,Nuvoderm

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Dear ***,We sincerely apologize for the customer service that you received, I went ahead and issued you two refunds in the amount of $and $4.99, and made sure that you will not be charged again.If you have anymore concerns please let us know.Thank you

***,We sincerely apologize about your experience with our call center, we have had ongoing issues with them so we recently fired them and are accumulating a new call center for our customer service needsI went ahead and refunded you for your charges of $and $in January which you
should see back in your account in a couple business daysWe will also look into making our trial/continuity terms more obvious on our checkout pages.Again we apologize and hope this will satisfy the situation.Have a great weekend.-Nuvoderm

Hello Marcie,We apologize that you were not satisfied with our productIt looks like an RMA was set up for the product you received, although processing times from receiving the product and issuing refund can take at least weeks, but I went ahead and issued you a refund anyway, so you should see
that hit your account in a couple business days.We hope you have a wonderful day!Thank you

Dear customer, Please be aware that when you complete an order of our products, you are also agreeing to our terms and conditions of our trial/continuity program. See those terms and conditions attached, which state that after you order your initial trial product, if you do not call in to our...

call center to cancel your trial after 14 days, you will be then be charged for the full price of the products. 30 days after your initial order and every 30 days thereafter, you will then be billed for your continuity of this program and will continue to receive our products every month until cancellation.I went to your account to refund your charges due to your misunderstanding of our program, but I see that you have already charged back these charges with your bank. Therefore, we are unfortunately unable to help you, as it is now out of our hands. We apologize for the inconvenience.Thank you.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find this resolution is acceptable only because I am too sick to fight the bigger issues here.  I did receive a refund of the three shipping, handling and rushing charges they charged me for not ordering an item from them.  I totally disagree with the company's comment that the third-party company handling the shipping is supposed to issue a refund to anyone who asks.  I spoke to many people there, including managers and supervisors, and no one wanted to refund me money.  I am also extremely upset that they never mentioned fixing their site.  I'm sure this happens time and again that a customer reads the fine print, does not want to continue the transaction, closes out their browser without clicking  "Complete Order" (or whatever the verbage) on the final screen, and is still charged THREE charges and shipped a product.  This is a HUGE issue and I consider it not only dishonest, but if not illegal, it should be.  I've also contacted Dr. Oz to let him know there is a huge issue with a product he endorses.  I know this will show the complaint is resolved with the company, and that's what they are hoping for.  However, if anyone has the chance to read this, I highly avoid even entering this site.  When a company does not use best business practices in an effort to dupe the public, shame on them.  Thank you so very much for your help.
Sincerely,
Iva [redacted] V[redacted]

Dear Customer,We refunded you for all charges besides your initial purchase because as stated was in full intent to buy, as this was not marked a fraudulent case. We hope you can agree to the 3 subscription order refunds as those are the orders you were not intending to receive.Thank you,Customer Service

Dear Customer,We apologize about your bad experience with our call center, we will be sure to look into the situation to ensure it doesn't happen again. We went ahead and refunded you for the three $97.88 charges, which you should see hit your account within the next couple business days.We...

apologize again and hope you have a wonderful weekend.Thank you,Customer Service

We sincerely apologize to the customer for the terrible customer service she received, The customer has been fully refunded for all charges on the account.  We use a third party call center and their instructions are to refund all customer immediately when customer requests it, and we...

will be speaking with the call center to make sure this does not happen again.Thank you.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
However, I would like to wait a few days to make sure they do actually credit me back for both months.  My credit card company has put February's charges in a disputed status awaiting credit but it hasn't arrived yet and of course January's is not showing yet. Is that a problem?
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Thank you for your help.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  Assuming that this company does in deed refund us for all 3  purchases we will be satisfied.
Sincerely,
[redacted]

Dear [redacted],We sincerely apologize about your experience with our call center, we went ahead and refunded you for the $97.88 charge you were not refunded originally, and we will be speaking with our call center to ensure that this situation does not happen again, as they were supposed to give you a...

full refund.The refund should hit your account within a couple business days. We apologize again and hope you have a wonderful day.Thank you.

Complaint: [redacted]
I am rejecting this response because:That credit has already been promised to me because I was able to return the product (shipped yesterday).  They had to authorize the return so they are not offering anything more than what they have agreed to previously.  I still have another product that I would like to return for refund and one shipment for which I was billed but never received.
Sincerely,
[redacted]

Dear customer, Please be aware that when you complete an order of our products, you are also agreeing to our terms and conditions of our trial/continuity program. See those terms and conditions attached, which state that after you order your initial trial product, if you do not call in to our...

call center to cancel your trial after 14 days, you will be then be charged for the full price of the products. 30 days after your initial order and every 30 days thereafter, you will then be billed for your continuity of this program and will continue to receive our products every month until cancellation.I would be more than happy to credit your account, but since you already cancelled your credit card, we are unfortunately unable to help you further, as it is now out of our hands. We sincerely apologize for the inconvenience, and will make sure you will not receive any further charges from us.Thank you.