See attachments.Concerning Complaint ID [redacted] the comforter in question was cleaned according to the manufacturers care label. We have cleaned thousands of comforters and have seen this type of damage in comforters that we have cleaned per the comforters manufacturers care label and it is a...
manufacturer default. We always clean our comforters according to the care label. I have also enclosed two tables from IFI that explains the damage and why it happens. Sincerely,[redacted]
Response:At no time did Ms. [redacted] ever complain that the items did not look like they were ever cleaned or that there was a bad odor to the Csr's at the store , the store manager or to me [redacted] the Area store manager. Her only complaint was our prices and she wanted a discount I told her I...
could not give her a discount. Never did I say we don't do refunds because that was never brought up she just didn't like our prices and wanted a discount. Sent on: 8/1/2017 5:16:59 PM
Response:In response to customer not accepting the proposed action. Our position remains the same the jeans were brought in to be cleaned and we cleaned them according to the care label. If they faded after being cleaned according to the care label that is a manufacturer default and they need to be taken back where they were purchased.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[[redacted] is the person I spoke with & she specifically stated that NuYale NEVER provides refunds. She stated they would only redo the service. I specifically complained about the prices, smell & results of the dry cleaning; not just the outrageous prices. For the amount of money paid, I should definitely be able to tell that my items were dry cleaned & shouldn't have smelled a strange odor. I did not inspect the clothing until I arrived home & I called [redacted] on 7/5/2017 which was the next business day after picking my items up on 7/3/2017. So no I did not complain to the store associate of the odor as the items were in a zippered bag. [redacted] was definitely aware of my complaints & that they were for the odor & lack of dry cleaning results. ]
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[As I stated previously, [redacted] was VERY RUDE and made it very clear that NuYale NEVER gives refunds. It's convenient now that she is stating that she doesn't 'remember' my complaint about the odor but she remembers something about her statement about refunding. Originally, [redacted] stated she didn't say anything about a refund. The discussion about my dresses not appearing pressed and/or dry cleaned occurred, the odor & the outrageous prices all took place in each conversation with [redacted]. I mentioned previously that she gave the option to have the items redone but that was the only option. Why would she offer to redo the items if I didn't complain of the odor and items not being pressed? [redacted] is definitely trying to give me the run around and not own up to what she actually said to me. This issue needs to be resolved as I am not happy with wasting money on services that weren't properly rendered. I hope other customers do not suffer from this type of service.]
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint [redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution. Please respond here ONLY]The company has offered no apology and has offered no monetary compensation. Their response is not factual. Apparently they wish to resolve this matter in court. So be it! I have waited for their response and it has not changed. My position has not changed either. I'll see [redacted] in court. Thank you Revdex.com.
Regards,
[redacted]
Response:The scarf was detailed into our store with a heat seal that has numbers to identify who it belongs to and which store. We affix heat seals to all garments as we do over a million pieces of clothing a year and this is how we track them as does almost every one in our industry. The heat seal...
tag was not over the [redacted] name it was in the lower left hand corner. The scarf was in no way ruined. The customer was belligerent on the phone with the store manager and our personnel in the office. As he was belligerent and made verbal threats and threats of a law suit that is when we disengage our selves from the situation as not wishing to escalate the matter. Sent on: 4/25/2017 10:17:22 AM
See attachments.Concerning Complaint ID [redacted] the comforter in question was cleaned according to the manufacturers care label. We have cleaned thousands of comforters and have seen this type of damage in comforters that we have cleaned per the comforters manufacturers care label and it is a...
manufacturer default. We always clean our comforters according to the care label. I have also enclosed two tables from IFI that explains the damage and why it happens. Sincerely,[redacted]
Response:At no time did Ms. [redacted] ever complain that the items did not look like they were ever cleaned or that there was a bad odor to the Csr's at the store , the store manager or to me [redacted] the Area store manager. Her only complaint was our prices and she wanted a discount I told her I...
could not give her a discount. Never did I say we don't do refunds because that was never brought up she just didn't like our prices and wanted a discount. Sent on: 8/1/2017 5:16:59 PM
Response:In response to customer not accepting the proposed action. Our position remains the same the jeans were brought in to be cleaned and we cleaned them according to the care label. If they faded after being cleaned according to the care label that is a manufacturer default and they need to be taken back where they were purchased.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[[redacted] is the person I spoke with & she specifically stated that NuYale NEVER provides refunds. She stated they would only redo the service. I specifically complained about the prices, smell & results of the dry cleaning; not just the outrageous prices. For the amount of money paid, I should definitely be able to tell that my items were dry cleaned & shouldn't have smelled a strange odor. I did not inspect the clothing until I arrived home & I called [redacted] on 7/5/2017 which was the next business day after picking my items up on 7/3/2017. So no I did not complain to the store associate of the odor as the items were in a zippered bag. [redacted] was definitely aware of my complaints & that they were for the odor & lack of dry cleaning results. ]
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[As I stated previously, [redacted] was VERY RUDE and made it very clear that NuYale NEVER gives refunds. It's convenient now that she is stating that she doesn't 'remember' my complaint about the odor but she remembers something about her statement about refunding. Originally, [redacted] stated she didn't say anything about a refund. The discussion about my dresses not appearing pressed and/or dry cleaned occurred, the odor & the outrageous prices all took place in each conversation with [redacted]. I mentioned previously that she gave the option to have the items redone but that was the only option. Why would she offer to redo the items if I didn't complain of the odor and items not being pressed? [redacted] is definitely trying to give me the run around and not own up to what she actually said to me. This issue needs to be resolved as I am not happy with wasting money on services that weren't properly rendered. I hope other customers do not suffer from this type of service.]
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint [redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution. Please respond here ONLY]The company has offered no apology and has offered no monetary compensation. Their response is not factual. Apparently they wish to resolve this matter in court. So be it! I have waited for their response and it has not changed. My position has not changed either. I'll see [redacted] in court. Thank you Revdex.com.
Regards,
[redacted]
Response:The scarf was detailed into our store with a heat seal that has numbers to identify who it belongs to and which store. We affix heat seals to all garments as we do over a million pieces of clothing a year and this is how we track them as does almost every one in our industry. The heat seal...
tag was not over the [redacted] name it was in the lower left hand corner. The scarf was in no way ruined. The customer was belligerent on the phone with the store manager and our personnel in the office. As he was belligerent and made verbal threats and threats of a law suit that is when we disengage our selves from the situation as not wishing to escalate the matter. Sent on: 4/25/2017 10:17:22 AM