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NVC Logistics Group Inc Reviews (19)

I did not select this company but it was scheduled through LG Electronics for a pickup of their defect refrigerator. It was sourced out to Manko Systems in Tampa FL. They almost $5K worth of damage from the estimates and NVC Logistics said they are denying the claim, because the local company stated that they did not do it. They stated that they did not do it the same when I pointed out to them the damage after they told me to put paste and paint to make the repairs. I told the local delivery company that I wanted my home restored to its original shape before they tore it up. I followed the process and submitted all of the forms, so I would stay away from this company unless you want to get your property damaged and they will not take responsibility for it. It also takes someone that has totally disregard for another individuals property to destroy a person's home and not take responsibility for it. First they said just tell our boss he will take care of it until the saw the extent of the damage, which they wanted to totally deny it. I followed the process and never thought that my home would be destroyed with organizations trying to leave me to foot the bill to repair the damage done by them. LG Electronics USA does not want to be responsible for the damage either, but it was not a company that I hired nor a defect refrigerator that I sent out to a customer.

Here are the pictures. It did not like the pdf files of the e-mail sent with the images, which is attached last. The e-mail was sent to Manko Systems and LG after the phone call letting them know about the damage. Later I was told to only deal with NVC.

I am not sure where the final number came from, because here is the total. All numbers were provided except the grout repair. I have to spend time with building inspectors and contractors to get something repaired that should have never been broken. This was definitely not white glove service more like boxing gloves. I had to spend so much time trying to get quotes and fill out documentation to be told that they said they did not do it, so we are denying your claim. Like I worked hard every day to have a nice home for a company to just destroy it and say it is your problem, because they said they did not do it. They said they did not do it the same day when they found out that the refrigerator door and entry door were damaged. They dragged the refrigerator over the threshold breaking it apart from the one piece frame. There is a chuck missing from the top of the door where they were leaning the refrigerator back on it. I guess there would not be damage on a stainless steel refrigerator when it goes against wood, which one is harder? If there was any paint on the refrigerator they probably wiped it off knowing that they had destroyed our home. I would stay away from the company. They did offer to try to send someone to repair our home, but really we do not need that kind of help ... maybe they would have tore the house down if we let them try to repair something. There is something called excellence and this was not it.

As confirmation, the customer was in receipt of his delivery on 12/21/The claim for property damage was brought to our attention on 12/28/in which on the same day we forwarded a proof of loss or damage claim to fill out and return in its entiretyAs required and stated on this document, the
customer is responsible for signing the document in front of a Notary Public, providing pictures of the claimed damage(s), providing statements/story in regards to how and when the damage was seen, whether or not the damage was noted on the delivery receipt, and providing an estimate, bill or any other amount to determine the amount the customer is claimingAll damages, whether to the actual item being delivered or property damage, is to be noted on this receiptThe customer signed off stating there were no damagesCustomer states in the claim document that he noted the damages after the delivery team leftOn 3/16/15, NVC was in receipt of these documentsDuring this time, from 12/29/until 3/16/15, the customer did not contact us in any way regarding his claimTo date, there has been no communication between NordicTrack and NVC in regards to this claimThe first and second letters from Revdex.com did not come through and we were unaware of this being brought to Revdex.com’s attentionThe letter dated March 2, was the first time we were aware of anything going on with this customerIn regards to the return of the NordicTrack, our office started the process of this return as of mid-JanuaryThe actual pidate of this item was 2/27/As previously stated, NVC was in receipt of all claim documents as of 3/16/The customer failed to fill out every section of the claim document, which has since been brought to his attention to fill-out and return to NVC

The customer's NordicTrack was picked up at ICON's warehouse by the third-party on January 27, and delivered it to the incorrect local office in Kentucky on January 30, As previously stated, the third-party delivering the NordicTrack to our local office, is not in contract with NVC and any errors attributed to the third-party are not in NVC’s controlWe worked as quickly as we could to get the NordicTrack pickby the third-party to deliver to the correct locationOn February 16th, the customer had been advised that the NordicTrack was at the incorrect locationThere is no further resolution sought through NVC as the customer is in receipt of the item purchased

Customer's product was delivered on 12/30/2014. Unfortunately, customer was given incorrect information by [redacted] regarding the shipment, as it was lost per the notes on the [redacted] website on 12/26/2014. Specifically, the notation states that the shipment cannot be located even though it was recorded as...

being at a facility. Shipment was not received at our local office until 12/18/2014, at which time delivery was scheduled per customer's request.

I am rejecting this response because: Considering we were told that the equipment was located in Rhode Island and their representative (NVC Logistics') claimed they had our equipment when we first inquired early in February.  It was after we hadn't received it we contacted NORDIC TRACK (THE VENDOR) when we learned it was shipped to the wrong address. This and your organization is completely bogus.  Waiting well over a month for equipment is unprofessional and frustrating at best.  Not to mention the other countless call and disconnected phone numbers. I am not sure how your organization works with consumers since this is complete nonsense.

A review of the tracking process for their item shows there was a delay due to a third-party, contracted by the shipper, which is not under our control. This third-party delivered the item to an incorrect local office located in Kentucky. This error was found almost immediately and contact was made...

to the third-party to pick the item up and deliver to the correct local office in Rhode Island. Unfortunately, there was a delay in the item being picked by this third-party, which as a result, further pushed the item from being delivered. To date, this item has been delivered on March 10, 2015. The customer was contacted by our [correct] local office on 2/2/15; Customer contacted ICON on 2/3/15; Customer contacted ICON 2/16/15; ICON contacted NVC 2/16/15; ICON contacted NVC 2/21/15 (Item still on dock at incorrect local office); we do not have record of contact by customer on 3/2/15; NVC reached out to local office 3/4/15 to contact customer; Customer emailed NVC 3/5/15; Customer was contacted by [correct] local office 3/5/15 to schedule delivery- set for 3/10/15. The settlement sought by the customer is to be directed to the location in which the item was purchased from. NVC is not liable for the delay of this delivery. As stated above, the item has since been delivered as of March 10, 2015 by our local office.

I am rejecting this response because: Nothing has been resolved.  This company has yet again proven to be uncooperative and unresponsive. They flat out told my boyfriend that the equipment was at their facility in Rhode Island the first time we reached out.  We were given that phone number to set up delivery and even had gotten VERBAL confirmation that it was there.  When Nordic Track was made aware of this situation they claimed they were going to have it picked up and FedEx'd to the proper facility and it still took an ADDITIONAL 4 WEEKS! That's cruel and unusual punishment for sloppy logistics (handle by a logistics company to boot).  Thereafter we had to fight tooth and nail to finally get our machine.  It's unacceptable.

A resolution has not been met as both parties are unsure as to how to move forward. We have reached out to contractors and tried to get a match for the stair nose but have been unsuccessful in our attempts. I am unaware as to the actual model of the Pergo flooring that has been classified as...

'discontinued.' Customer and NVC are in contact and we are working on a resolution as they have not addressed the matter to their landlord to date.

I have been working with Mr. and Mrs. [redacted] in regards to this claim. Our local office initially was working with Mrs. [redacted] and had an estimate taken, however, our local office never provided this estimate to Ms. [redacted] or our office. We had been under the impression that our local office...

was taking care of the property damage and later found out there was no movement. I have attempted on numerous occasions to get a status of this claim with our local office and have heard zero response. I have been in contact with Mr. [redacted] and this family has been very cooperative and patient and provided my office with a repair estimate of their own. We have been moving forward with this claim and will have the resolution set by early next week.

NVC Logistics is a company with a warehouse in New Jersey.
They outsource to smaller companies nationwide.

The one in Pearl Mississippi is NOT professional and this morning lied about trying to contact me since Jun 19, 2017 (today is Jun 23, 2017). I have an iPhone and with an iPhone, all calls are recorded - no one tried to contact me until this morning. The voice mail was garbled and unintelligible - but I had the company in my phone contacts from the last chair delivered 2 months ago, so I called them back. She blatantly lied about trying to contact me all week! It would definitely show someone had been calling me. When I tried calling back to complain to a supervisor, NO ONE answered the phone! She wouldn't answer my call! I let it ring for several minutes!

Now I don't even know where and under what circumstances my chair is being stored until they deem ready to deliver next Wednesday, June 28, 2017. It could be in someone's flooded garage since we have had an unbelievable amount of rain from the recent tropical storm.

This is totally inexcusable - and after I paid $219 for White Glove Delivery!

Review: NVC Logistics hired a company, Crescent City Delivery to deliver an LG washer to my home on 8-22-2013. On this date the washer was delivered to my home and the old washer was picked up. The delivery man needed to make sure the washer was working so he put a load of clothes in the washer a sheet and a towel saw the washer was working and left the premises. When I returned home that evening I found the two pieces of clothing I removed them and proceeded to wash my clothes. I washed three loads and left for the weekend on Friday 8-23-2013. When I arrived home on Sunday 8-25-2013 I noticed my floor in my den was buckling, water was under the laminate. walked into me master bedroom and found carpet soaking wet, the master bathroom flooring was coming up with water under it the master bedroom closet also had water under the carpets. The water seemed to have leaked all weekend from the hose that were contacted wrong and not secured. I've connected Debra [redacted] Kathy Lutz, and Nicholas Krieger several times about this problem via email he say they have nine months to resolve this problem. I've sent in estimate on the flooring they have pictures and video of the damage. He says the process is in their insurance claim department. All I want to do is get reimbursed for the damages. Can you help it just seems like a long time to have to deal with this problem. I emailed Nicholas Krieger and told him I was connecting you.Desired Settlement: The delivery company sent someone to my home he changed the hose that were connected wrong and left, the washer is working fine now. I got a plumber to come and check my house he could not find anything wrong with the pluming.

Business

Response:

NVC is in receipt of Ms. [redacted] claim. Pursuant to 49 C.F.R. 370.1, et seq, NVC has 120 days from the date the claim is received to investigate and dispose of the claim. Ms. [redacted]'s claim was received on or about September 9, 2013, and NVC is in the process of investigating the claim. Per the applicable federal law, NVC has until January 7, 2014, to complete its investigation and dispose of this claim.

Review: NVC Logistics (Custom Courier Solutions) was scheduled to deliver a NordicTrac treadmill on December 20, 2014 by 5pm. After waiting all day, the delivery crew never showed and we called to check up on the "white glove service." NVC dispatch rescheduled our delivery for December 21, 2014.

The delivery crew arrived during the scheduled window on December 21, 2014. However, the crew did not have the proper tools to assemble the treadmill and they did not take proper precautions to prevent damage to our home. We had to provide them with a toolbox in order to complete the job. It became clear that the crew had no experience assembling equipment like this - even though we paid for their expertise with the "white glove service." We had to help assemble the equipment properly.

After the delivery crew left, we noticed several gashes in our hardwood floors from them dragging the equipment across our floors (they never used any moving pads or cardboard to protect our home from damage). We also quickly found that the treadmill was damaged and unsafe to use - the screws were stripped, preventing the console from staying connected to the base.

After NordicTrac processed our return, they said that NVC Logistics should be contacting us to process the rest of the claim. We never received a call from NVC Logistics to schedule an equipment pick up, so we pursued them with multiple phone calls and emails.

On December 28, 2014, Shadi [redacted] of NVC Logistics’ Claims Department responded to one of our phone calls by sending us a standard claims form. [redacted] Floors, Inc. visited our home on January 17, 2015 to assess the damage, which was estimated at $915.00. This estimate does not include additional costs for vacating the home during repairs.

It is February 8, 2015 and the faulty treadmill is still in our home. Our calls to NVC Logistics have not been returned and our attempts to schedule a pickup have been unsuccessful. We will not receive a refund from NordicTrac until the equipment is returned. Because the pickup has been so difficult to arrange, we are not hopeful about our damage claim being processed quickly and properly.Desired Settlement: NVC Logistics (Custom Courier Solutions') responsibilities are to:

1) Schedule and complete pickup for the treadmill by March 1, 2015

2) Process the damage claim

3) Repair damages and pay 100% of property damage costs (including temporary housing and other expenses incurred)

Business

Response:

As confirmation, the customer was in receipt of his delivery on 12/21/14. The claim for property damage was brought to our attention on 12/28/14 in which on the same day we forwarded a proof of loss or damage claim to fill out and return in its entirety. As required and stated on this document, the customer is responsible for signing the document in front of a Notary Public, providing pictures of the claimed damage(s), providing statements/story in regards to how and when the damage was seen, whether or not the damage was noted on the delivery receipt, and providing an estimate, bill or any other amount to determine the amount the customer is claiming. All damages, whether to the actual item being delivered or property damage, is to be noted on this receipt. The customer signed off stating there were no damages. Customer states in the claim document that he noted the damages after the delivery team left. On 3/16/15, NVC was in receipt of these documents. During this time, from 12/29/14 until 3/16/15, the customer did not contact us in any way regarding his claim. To date, there has been no communication between NordicTrack and NVC in regards to this claim. The first and second letters from Revdex.com did not come through and we were unaware of this being brought to Revdex.com’s attention. The letter dated March 2, 2015 was the first time we were aware of anything going on with this customer. In regards to the return of the NordicTrack, our office started the process of this return as of mid-January. The actual pick-up date of this item was 2/27/15. As previously stated, NVC was in receipt of all claim documents as of 3/16/15. The customer failed to fill out every section of the claim document, which has since been brought to his attention to fill-out and return to NVC.

Review: We purchased a Pro Form Elliptical in November 2014 and paid for White Glove Delivery Service. Pro Form contracted the delivery to NVC Logistics. NVC had it delivered by two older men in an unmarked delivery truck. These two men admitted that they had never assembled an Elliptical and would try.

Upon bringing it into our home, they caused over a Thousand Dollars of Damage to our Beautiful Oak Stairways. Breaking and Pulling off the Stair Noses and Scraping plaster off the walls.

We have been trying to get NVC to have someone repair our home for 4 months now. We keep getting put off or transferred to another individual. We have had to do all the foot work trying to find the correct and matching stair noses and a contractor to do the repair work.

They did eventually send an insurance adjuster out to look at the damage a month ago. He took photos and also took with him our only piece of matching wood stair piece that we had. He never returned it. He then sent a sample by UPS. The wrong color and shape. Then two boxes of wood strips that were not even stair noses or the correct color, which I had verified by a contractor.

The insurance agent agreed that our stairways were not safe in this condition. I have slipped once and my wife twice. I have a photo of my wifes last injury which I sent to the insurance agent a month ago, who NVC had sent, he never responded.

We have been living with this safety hazard and damages to our Beautiful home for 4 months.

How can this company get away with this.

We have a signed delivery receipt which the delivery guy signed that states the damaged they caused to our home, and Photos!Desired Settlement: Repair our Stairway with the correct materials to match all other stairs with the exact materials and color. 4 months is too long for this to be put off. We should not have had to do any of the foot work looking for the materials or labor.

They need to hire a Professional to Repair our home to the exact way it was before the damaged was caused.

The injuries my wife suffered will be handled by an attorney if needed.

Business

Response:

A resolution has not been met as both parties are unsure as to how to move forward. We have reached out to contractors and tried to get a match for the stair nose but have been unsuccessful in our attempts. I am unaware as to the actual model of the Pergo flooring that has been classified as 'discontinued.' Customer and NVC are in contact and we are working on a resolution as they have not addressed the matter to their landlord to date.

Review: NVC made a delivery to my home. Its agents were ill prepared to delivery equipment weighing in excess of 150lbs. They did not arrive with any floor coverings to.prevent damage to my hardwood floors. These agents wheeled this commercial grade exercise machine directly over my floor causing indentations in the wood. My home is still under the one year builder's warranty therefore any work has to be done by a contractor approved by the builder. An estimate was done in February. It has now been almost two months and despite emails and phone calls, noone can give me a status of the repair work. Additionally, NVC agents came to my home today to make a delivery. Imagine my shock when they insisted that a damage waiver should be signed prior to delivery and assembly. We refused to waive liability for damage to our property and a $2000.00 piece of equipment. Therefore no delivery was made. I have called the company using NVC for deliveries white glove assembly and filed a complaint. I believe that if I am paying for a service it should be a quality service. Request resolution for my repairs. NVC agents are not authorized to insist on damage waivers from any customers. The agents also refused to call their supervisor prior to refusing to perform the service. Why should we give it the green light to allow third parties to damage our propertyDesired Settlement: Repair our floors and complete the delivery for my disabled veteran

Business

Response:

I have been working with Mr. and Mrs. [redacted] in regards to this claim. Our local office initially was working with Mrs. [redacted] and had an estimate taken, however, our local office never provided this estimate to Ms. [redacted] or our office. We had been under the impression that our local office was taking care of the property damage and later found out there was no movement. I have attempted on numerous occasions to get a status of this claim with our local office and have heard zero response. I have been in contact with Mr. [redacted] and this family has been very cooperative and patient and provided my office with a repair estimate of their own. We have been moving forward with this claim and will have the resolution set by early next week.

Review: My boyfriend and I had order a Nordic Track machine and they use NVC as a third-party distributor. We ordered our equipment in late January, expecting our order to arrive by February 5th. Although we do understand the weather conditions, they have had our equipment over a MONTH and have not responded to our voicemails or email requests. Nor have they responded to requests submitted by Nordic Track. If we do, in the unlikely event, speak to someone they just said our equipment was there (we've only been in contact with them personally once or twice). This is completely infuriating and unprofessional.Desired Settlement: We'd like a refund for the entire cost of shipping and installation and most of all our equipment.

Business

Response:

A review of the tracking process for their item shows there was a delay due to a third-party, contracted by the shipper, which is not under our control. This third-party delivered the item to an incorrect local office located in Kentucky. This error was found almost immediately and contact was made to the third-party to pick the item up and deliver to the correct local office in Rhode Island. Unfortunately, there was a delay in the item being picked by this third-party, which as a result, further pushed the item from being delivered. To date, this item has been delivered on March 10, 2015. The customer was contacted by our [correct] local office on 2/2/15; Customer contacted ICON on 2/3/15; Customer contacted ICON 2/16/15; ICON contacted NVC 2/16/15; ICON contacted NVC 2/21/15 (Item still on dock at incorrect local office); we do not have record of contact by customer on 3/2/15; NVC reached out to local office 3/4/15 to contact customer; Customer emailed NVC 3/5/15; Customer was contacted by [correct] local office 3/5/15 to schedule delivery- set for 3/10/15. The settlement sought by the customer is to be directed to the location in which the item was purchased from. NVC is not liable for the delay of this delivery. As stated above, the item has since been delivered as of March 10, 2015 by our local office.

Consumer

Response:

I am rejecting this response because: Considering we were told that the equipment was located in Rhode Island and their representative (NVC Logistics') claimed they had our equipment when we first inquired early in February. It was after we hadn't received it we contacted NORDIC TRACK (THE VENDOR) when we learned it was shipped to the wrong address. This and your organization is completely bogus. Waiting well over a month for equipment is unprofessional and frustrating at best. Not to mention the other countless call and disconnected phone numbers. I am not sure how your organization works with consumers since this is complete nonsense.

Business

Response:

The customer's NordicTrack was picked up at ICON's warehouse by the third-party on January 27, 2015 and delivered it to the incorrect local office in Kentucky on January 30, 2015. As previously stated, the third-party delivering the NordicTrack to our local office, is not in contract with NVC and any errors attributed to the third-party are not in NVC’s control. We worked as quickly as we could to get the NordicTrack picked-up by the third-party to deliver to the correct location. On February 16th, the customer had been advised that the NordicTrack was at the incorrect location. There is no further resolution sought through NVC as the customer is in receipt of the item purchased.

Consumer

Response:

I am rejecting this response because: Nothing has been resolved. This company has yet again proven to be uncooperative and unresponsive. They flat out told my boyfriend that the equipment was at their facility in Rhode Island the first time we reached out. We were given that phone number to set up delivery and even had gotten VERBAL confirmation that it was there. When Nordic Track was made aware of this situation they claimed they were going to have it picked up and FedEx'd to the proper facility and it still took an ADDITIONAL 4 WEEKS! That's cruel and unusual punishment for sloppy logistics (handle by a logistics company to boot). Thereafter we had to fight tooth and nail to finally get our machine. It's unacceptable.

Review: This company has been very rude. Hasn't answered my questions has failed to get in touch with me when they have said they would. They have failed to deliver a package to me and cannot tell me where it is.Desired Settlement: I would like my delivery sent to me. I would also like the gift card sent to me that they promised.

Business

Response:

Customer's original shipment was mis-shipped through no fault of NVC. Customers package is presently at our local office and will be delivered asap. Customer was sent the gift card on 10/6/2014, which was received on 10/7/2014.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: NVC Logistics is supposed to deliver a fitness equipment. NVC Logistics receives the shipment through [redacted]. NVC Logistics does not have enough warehouse and manpower capability for the freight handling or freight fowarding. My shipment has reached [redacted] destinationj on December-02-2014 and it was supposed to be delivered before 5th of December-2014. The local deliver agent kept on rejecting the delivery from [redacted] to the local Warehouse of NVC Logistics. The local agent started blaming on [redacted] which is not true. [redacted] tried to deliver to the local Warehouse of NVC three times and all these three times, the local agent of NVC rejected the delivery because he is not capable for handling that. Proof of this complaint can be very obvious based on the tracking number of [redacted], which is[redacted] Even after multiple complaints to the NVC management, the issue is still not resolved. I had to postpone my vacation multiple times because of incorrect promises made by NVC. Also NVC logistics is hiding the truth about their incapability for doing their business. My product is not delivered yet even after three weeks of fight.

Business

Response:

Customer's product was delivered on 12/30/2014. Unfortunately, customer was given incorrect information by [redacted] regarding the shipment, as it was lost per the notes on the [redacted] website on 12/26/2014. Specifically, the notation states that the shipment cannot be located even though it was recorded as being at a facility. Shipment was not received at our local office until 12/18/2014, at which time delivery was scheduled per customer's request.

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Description: Freight Forwarding

Address: 1 Pond Rd, Rockleigh, New Jersey, United States, 07647

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