Feature Films for Families appreciates the opportunity to respond to Ms***'s complaint? We have reviewed Ms***'s complaint and the account associated with the telephone number provided by Ms***? Our records do indicate she ordered two of our family-friendly and values-based films in September of 2015, for which Feature Films for Families has still received no payment? Our records also indicate that in our attempts to resolve Ms***'s delinquent balance, she was offered the opportunity to upgrade to a larger package of films at a lower per-film price, however, our records, including the call recordings I have reviewed do not indicate she was required or coerced to do so, and any such pressure would be strictly contrary to our company policies, values, and training? We have written off the $balance owed by Ms [redacted] and permanently cancelled the account associated with Ms***'s telephone number? We would be happy to consider any other actions the Revdex.com might think necessary to resolve this situation, but will otherwise consider the matter closed? ? Best Regards,? ? Chris I [redacted] Associate General CounselFeature Films for Families
Feature Films for Families appreciates the opportunity to respond to Mr [redacted] 's complaint Mr [redacted] complains he has been contacted regarding our family-friendly and values-based entertainment offerings on more than one occasion after he has requested that we no longer contact him We have located an account associated with the phone number he provided We have permanently cancelled that account in our systems and placed his telephone number on our internal Do-Not-Contact list We apologize for any inconvenience we may have caused Mr [redacted] We would be happy to consider any other action the Revdex.com might consider necessary to resolve Mr [redacted] 's complaint, but will otherwise consider the matter closed Best Regards, Christopher I [redacted] Staff AttorneyFeature Films for Families [redacted]
Feature Films for Families appreciates the opportunity to respond to Ms [redacted] 's complaint Ms [redacted] complains that she is being contacted about payment for a package of films which she believes were destroyed in a house fire in We have reviewed our records, and they indicate Ms [redacted] ordered and received a package of films which were delivered quarterly in 2012, and therefore would not have been involved in her unfortunate house fire in The total cost of the film package was $ We have written off the balance owing and permanently cancelled Ms [redacted] 's account We would be happy to consider any other actions the Revdex.com would find helpful, but will otherwise consider the matter closed Best Regards, Christopher I [redacted] Associate General Counsel Feature Films for Families
Feature Films for Families appreciates the opportunity to respond to MsM [redacted] 's complaint We have reviewed our records, and they indicate that MsM [redacted] has a long history of supporting the values-based entertainment offered by Feature Films for Families Since 1999, our records indicate she has purchased more than of our films I have personally reviewed the recordings from February of this year for both the sales and validation calls during which MsM [redacted] expressly agreed to purchase a package of films for herself, and agreed to have the payments for those films spread over months Feature Films is confident that MsM [redacted] 's repeated assent to both the sale and the payment terms constitute a valid sale.Further, MsM [redacted] has been unresponsive to a number of attempts to contact her regarding this package of films and her past-due payments in April, May, July, and August of this year, despite her assurance to our agent that the number we were using was both authorized for this communication and the only number on which she could be reached We have no record that MsM [redacted] has made any attempt to return our calls or to otherwise contact us regarding her February 16, order However, we strive to treat each of our customers as family MsM [redacted] indicates that she still has the unopened box of films which were sent to her immediately following her February 16, order We will send a return authorization and prepaid shipping label to the address provided by MsM [redacted] Once we have received the films we will be happy to refund MsM [redacted] 's for any payments which have been made and credit her account for the remaining balance MsM [redacted] is, as always, welcome to contact us directly at [redacted] to resolve these issues or with any additional questions Best Regards, Chris I [redacted] Staff AttorneyFeature Films for Families
? Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI do maintain that I did not have two accounts with Feature Films for Families Sincerely, Amy S [redacted]
Feature Films for Families appreciates the opportunity to respond to Mr [redacted] 's complaint? Mr [redacted] complains he has been contacted regarding our family-friendly and values-based entertainment offerings on more than one occasion after he has requested that we no longer contact him ? We have located an account associated with the phone number he provided? We have permanently cancelled that account in our systems and placed his telephone number on our internal Do-Not-Contact list? We apologize for any inconvenience we may have caused Mr [redacted] ? We would be happy to consider any other action the Revdex.com might consider necessary to resolve Mr [redacted] 's complaint, but will otherwise consider the matter closed? Best Regards,? Christopher I [redacted] Staff AttorneyFeature Films for Families [redacted]
Feature Films for Families appreciates the opportunity to respond to Ms [redacted] 's complaint? We have researched Ms [redacted] 's complaint, and have located her account? Ms [redacted] was contacted in an attempt to resolve a very old past-due balance of $ [redacted] ? We have written off the unpaid balance on Ms [redacted] 's account, permanently cancelled that account, and placed Ms [redacted] 's telephone number on our internal Do-Not-Contact list? We would be happy to consider any other action Ms [redacted] consider's necessary to resolve this complaint, but will otherwise consider the matter closed? Best Regards,? Christopher I [redacted] Staff AttorneyFeature Films for Families [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]
Complaint: [redacted] I am rejecting this response because:Let's start with this: I have had the same phone number for over yearsSo YOUR assertion that a previous customer had my number and did business with you is absurdNow let's list the reasons your "company" is an embarrassment.I find it embarrassing that your response to a complaint is to correct me and label me a liar for no reason other than your own satisfactionYou are a business, act professionally.I find it embarrassing the lengths a person has to go to to get their number removed from your call list as is proven by the numerous complaints to the Revdex.com.I find it embarrassing that in resolving my issue, you can see how many times you've called me and can attempt to correct me with a snarky response, but can't see that I never answer and get the hint.I find it embarrassing that a company called Feature FIlms for Families interrupts families on a constant basis with unblock-able robo-calls.I find it embarrassing that you say you don't want to be a nuisance, when your entire business model revolves around just that.So this matter is not closed? In your next response, I want an apologyFor myself and everyone else you harass with your callsAnd concerning that response, I would appreciate if it didn't have the same snarky attitude as your previous response.I'm not naive enough to believe you will change your disgusting business practices, but an apology is a step in the right direction Sincerely, [redacted]
Feature Films for Families appreciates the opportunity to respond to Mr [redacted] 's complaint We have researched the telephone number provided by Mr [redacted] and found that it was linked to the account of a customer who has subsequently changed telephone numbers We have investigated his complaint that we have attempted to call him "3-times a week." Our records do not comport with Mr [redacted] 's assertion However, we have no wish to be a nuisance to Mr [redacted] We have removed Mr [redacted] 's telephone number from that account and placed his number on our internal Do-Not-Contact list We would be happy to consider any further action Mr [redacted] might consider necessary to resolve his complaint, but will otherwise consider the matter closed Best Regards, Christopher I [redacted] Staff AttorneyFeature Films for Families [redacted]
Feature Films for Families appreciates the opportunity to respond to Ms***'s complaint? We have reviewed Ms***'s complaint and the account associated with the telephone number provided by Ms***? Our records do indicate she ordered two of our family-friendly and values-based films in September of 2015, for which Feature Films for Families has still received no payment? Our records also indicate that in our attempts to resolve Ms***'s delinquent balance, she was offered the opportunity to upgrade to a larger package of films at a lower per-film price, however, our records, including the call recordings I have reviewed do not indicate she was required or coerced to do so, and any such pressure would be strictly contrary to our company policies, values, and training? We have written off the $balance owed by Ms [redacted] and permanently cancelled the account associated with Ms***'s telephone number? We would be happy to consider any other actions the Revdex.com might think necessary to resolve this situation, but will otherwise consider the matter closed? ? Best Regards,? ? Chris I [redacted] Associate General CounselFeature Films for Families
Feature Films for Families appreciates the opportunity to respond to Mr [redacted] 's complaint Mr [redacted] complains he has been contacted regarding our family-friendly and values-based entertainment offerings on more than one occasion after he has requested that we no longer contact him We have located an account associated with the phone number he provided We have permanently cancelled that account in our systems and placed his telephone number on our internal Do-Not-Contact list We apologize for any inconvenience we may have caused Mr [redacted] We would be happy to consider any other action the Revdex.com might consider necessary to resolve Mr [redacted] 's complaint, but will otherwise consider the matter closed Best Regards, Christopher I [redacted] Staff AttorneyFeature Films for Families [redacted]
Feature Films for Families appreciates the opportunity to respond to Ms [redacted] 's complaint Ms [redacted] complains that she is being contacted about payment for a package of films which she believes were destroyed in a house fire in We have reviewed our records, and they indicate Ms [redacted] ordered and received a package of films which were delivered quarterly in 2012, and therefore would not have been involved in her unfortunate house fire in The total cost of the film package was $ We have written off the balance owing and permanently cancelled Ms [redacted] 's account We would be happy to consider any other actions the Revdex.com would find helpful, but will otherwise consider the matter closed Best Regards, Christopher I [redacted] Associate General Counsel Feature Films for Families
Feature Films for Families appreciates the opportunity to respond to MsM [redacted] 's complaint We have reviewed our records, and they indicate that MsM [redacted] has a long history of supporting the values-based entertainment offered by Feature Films for Families Since 1999, our records indicate she has purchased more than of our films I have personally reviewed the recordings from February of this year for both the sales and validation calls during which MsM [redacted] expressly agreed to purchase a package of films for herself, and agreed to have the payments for those films spread over months Feature Films is confident that MsM [redacted] 's repeated assent to both the sale and the payment terms constitute a valid sale.Further, MsM [redacted] has been unresponsive to a number of attempts to contact her regarding this package of films and her past-due payments in April, May, July, and August of this year, despite her assurance to our agent that the number we were using was both authorized for this communication and the only number on which she could be reached We have no record that MsM [redacted] has made any attempt to return our calls or to otherwise contact us regarding her February 16, order However, we strive to treat each of our customers as family MsM [redacted] indicates that she still has the unopened box of films which were sent to her immediately following her February 16, order We will send a return authorization and prepaid shipping label to the address provided by MsM [redacted] Once we have received the films we will be happy to refund MsM [redacted] 's for any payments which have been made and credit her account for the remaining balance MsM [redacted] is, as always, welcome to contact us directly at [redacted] to resolve these issues or with any additional questions Best Regards, Chris I [redacted] Staff AttorneyFeature Films for Families
? Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI do maintain that I did not have two accounts with Feature Films for Families Sincerely, Amy S [redacted]
Feature Films for Families appreciates the opportunity to respond to Mr [redacted] 's complaint? Mr [redacted] complains he has been contacted regarding our family-friendly and values-based entertainment offerings on more than one occasion after he has requested that we no longer contact him ? We have located an account associated with the phone number he provided? We have permanently cancelled that account in our systems and placed his telephone number on our internal Do-Not-Contact list? We apologize for any inconvenience we may have caused Mr [redacted] ? We would be happy to consider any other action the Revdex.com might consider necessary to resolve Mr [redacted] 's complaint, but will otherwise consider the matter closed? Best Regards,? Christopher I [redacted] Staff AttorneyFeature Films for Families [redacted]
Feature Films for Families appreciates the opportunity to respond to Ms [redacted] 's complaint? We have researched Ms [redacted] 's complaint, and have located her account? Ms [redacted] was contacted in an attempt to resolve a very old past-due balance of $ [redacted] ? We have written off the unpaid balance on Ms [redacted] 's account, permanently cancelled that account, and placed Ms [redacted] 's telephone number on our internal Do-Not-Contact list? We would be happy to consider any other action Ms [redacted] consider's necessary to resolve this complaint, but will otherwise consider the matter closed? Best Regards,? Christopher I [redacted] Staff AttorneyFeature Films for Families [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]
Complaint: [redacted] I am rejecting this response because:Let's start with this: I have had the same phone number for over yearsSo YOUR assertion that a previous customer had my number and did business with you is absurdNow let's list the reasons your "company" is an embarrassment.I find it embarrassing that your response to a complaint is to correct me and label me a liar for no reason other than your own satisfactionYou are a business, act professionally.I find it embarrassing the lengths a person has to go to to get their number removed from your call list as is proven by the numerous complaints to the Revdex.com.I find it embarrassing that in resolving my issue, you can see how many times you've called me and can attempt to correct me with a snarky response, but can't see that I never answer and get the hint.I find it embarrassing that a company called Feature FIlms for Families interrupts families on a constant basis with unblock-able robo-calls.I find it embarrassing that you say you don't want to be a nuisance, when your entire business model revolves around just that.So this matter is not closed? In your next response, I want an apologyFor myself and everyone else you harass with your callsAnd concerning that response, I would appreciate if it didn't have the same snarky attitude as your previous response.I'm not naive enough to believe you will change your disgusting business practices, but an apology is a step in the right direction Sincerely, [redacted]
Feature Films for Families appreciates the opportunity to respond to Mr [redacted] 's complaint We have researched the telephone number provided by Mr [redacted] and found that it was linked to the account of a customer who has subsequently changed telephone numbers We have investigated his complaint that we have attempted to call him "3-times a week." Our records do not comport with Mr [redacted] 's assertion However, we have no wish to be a nuisance to Mr [redacted] We have removed Mr [redacted] 's telephone number from that account and placed his number on our internal Do-Not-Contact list We would be happy to consider any further action Mr [redacted] might consider necessary to resolve his complaint, but will otherwise consider the matter closed Best Regards, Christopher I [redacted] Staff AttorneyFeature Films for Families [redacted]