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Nw Collision Services

1130 SE Martin Luther King Jr Blvd, Portland, Oregon, United States, 97214

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Reviews Auto Body Repair and Painting Nw Collision Services

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My car was towed to nw collision services back in the beginning of December. It took me a week in a half to hear from them or get a hold of them to find out what was going on with my car. I signed the paperwork giving them the okay to work on the repairs and to use the check that they were getting to repair my car. They sent a estimate to *** for repairs before fully taking the car apart to check to see if the frame was damaged or broken. They received the check on December 12th 2019 and cashed it forging my signature on December 20th 2019 They then took the car apart finding that the frame wasn't worth fixing and the car was deemed a total loss on January 10th 2020. *** tried contacting them and emailing them to get the funds back from them or have them pay the funds to me for my total loss of my car. They then refused to to answer or respond to *** to give the money back. I cleaned my car out the following Monday and asked the shop if I needed to do anything and David h*** said there was nothing left for me to do and I was free to go. They then took a $1600.00 check from co-part for storage and to pick up the car and cashed it. When I spoke to the owner he said *** owed them $4800 in storage fees and that they admitted to cashing the check without me signing to use it for storage fees; in which they were not authorized to do so.David h*** hasnt been taking my calls and will not give me the money he took for my cars repairs. This is the second incident with them in the past year where they have wrongfully took money from a insurance company that was handling my claims.

Nw Collision Services Response • Mar 11, 2020

A check from *** showed up here on ***’s car. We
had no contact with *** or with *** so we had no clue what this check
was for. After repeatedly reaching out to *** and *** we finally
found out she had told *** that she wanted us to fix her car and that we
needed to get it towed over from *** where it was impounded. We got
the vehicle towed over after 2 weeks of delay, and when it did show up, it had
no keys. We spent another two weeks trying to reach her about the keys and to
***, neither claimed to have them. We finally made the decision to have a key made and begin
the teardown process. We did not send a partial estimate to ***, we sent an estimate
that included the suspension damage as well as the body damage. We knew that it
was a total loss and repeatedly contacted *** and *** to get the car out of
here. The car sat here and accumulated storage fees, Tow charges, the cost to
replace the missing key and teardown charges. The final bill was $4192.15 *** refused to pay our bill saying that they would only
pay 10 days of Storage. We applied the original check to the storage Bill.
There was no forging of any check, the check showed up in NW Collision Services
name which *** authorized. *** authorized us to endorse any checks
received by the insurance company. *** tried to take her money from her total
loss and apply it to our storage Bill. Which is completely against the law.
Eventually *** paid her her money and our storage fees. The *** adjuster
deceived her into making her think that we had taken her money. Once again
*** received all of the money owed to her by *** and we also received
our money due. Essentially the *** adjuster was negligent and trying to cover
his own *** because he knew he would get reprimanded by his supervisors for
leaving the total loss on our property for such an extended period of time.

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Address: 1130 SE Martin Luther King Jr Blvd, Portland, Oregon, United States, 97214


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