This is the first time I have heard of an offer to refund the $with an apology There were times prior where NW Heating and Cooling could have clarified their response if they were going to do so The first time after the email exchange, I just had more exchange to add to the emails already provided, see below The second time was on the Facebook page, see below Neither time did they say I misunderstood or offered to pay back the renter In fact NW Heating always blamed me or the renter for the vacuum It seemed like a pretty simple question, who ruined the vacuum? Did I ruin it? Did the renter? Or did the installer? NW Heating did have the renter's email address, because I CC'd her in the initial complaint to NW Heating, or NW Heating could have just asked for it NW Heating was not pro-active in handling the situation and appeared to hope it would just go away I did assume the renter threw away the vacuum, because she was so angry every time I asked for it I kept asking the renter for it, until she calmed down enough so I could bring it to NW Heating If NW Heating was going to just try to fix it, why did I have to pick it up and deliver it to them? If NW Heating was just going to fix it, I would assume they would have paid for a rental or replacement vacuum during the time the tenant was without the use of her vacuum?I really do not want anything more from this "business" I have already paid the tenant back out of my own money to make things right.-------- Original message -------- From: [redacted] < [redacted] > Date: 11/21/3:PM (GMT-08:00) To: N W Heating And Cooling < [redacted] > Subject: Re: GAS LINE INSTALLATION [redacted] already bought another vacuum I mentioned that earlier What about the time she was without a vacuum? Why did [redacted] use it as a shop vac? Why didn't anyone offer to help fix her vacuum while I was out of town? Seems pretty late in the game now to try and fix it for her?? (This second email was sent shortly after this top one, top one if for reference)I don't understand why this is so complicated [redacted] is only asking for $60, which I don't think is unreasonable You are still making money on that project [redacted] and the other guy were only there for hours or so What am I missing?Facebook post (I am pretty sure this has been deleted by NW Heating, but I made a copy):Wow, I had NW Heating and Cooling install a gas fireplace at my rental unitand the installer used the renters vacuum as a shop vacuum and ruined itI guess he forgot his shop vac in another truckI told them about it while I was out of town, and [redacted] at NW Heating never offered to help get it or fix itShe asked for the vacuum, which the renter had several emails about how unprofessional it was, but I assumed that meant NW Heating was going to replace the $vacuumNow NW Heating is saying they are not going to reimburse the renter for itAfter a $install bill to run some new chimney pipe, I sure thought they would have given the renter back $Now I am just speechless...NW Heating and Cooling Inc NW Heating and Cooling Inc Mr [redacted] ...shame on you! You told our installers to use the vaccum when they explained they swapped trucks due to the main truck being down You sent us an email from the renter days later and explained you were not currently in town to deal with itWe were waiting for you to get back into townWe do not have contact information of your renter other than the addressWhen you got back into town you told us that she bought another vacuumWe instructed you to bring it to us so that we can look at itWe were then told that she threw it awayApparently she found it and gave it to you and you brought it in and all we found was the beater bar full of human hair and animal hairThe filter was not with the vacuumAnd as per our emails today I simply told you what I mentioned aboveI have not concluded what we will do yet because I am currently at an Eastern Washington football game on my day off and have not talked to [redacted] who was cleaning the vacuum and researching a replacement filterI find it irresponsible for you to jump right on to our Facebook page and slander us like this [redacted] You said I TOLD the installers to use the renter's vacuumLike I charged them under penalty of death, use the renter's vacuum or elseI can only assume that if I had said to get a drink of water from the refrigerator they would have hooked up the hose and washed their truckI stated I was out of town, [redacted] admitted to using itWhy would you have not offered to go to the renter's house to fix it or try? Then you asked me to get the vacuum and bring it to youAnything else you would like me to do to complete your professional transactionYes, I am upsetThe renter was upset, but I kept saying you would do the right thing and fix it or offer some solutionOnly to find out, your solution was to wait and hope everything went away Like · Reply · mins [redacted] Your story makes no senseI still can't get over the fact that the installers used an upright vacuum as a shop vacEveryone knows that would destroy an upright vacuumWhy would I say, Use the renter's vacuum as a shop vac" oh and no other conditions on its use, like clean it up afterwards Ridiculous Unlike · Reply · · mins [redacted] You know how you could have avoided blaming the tenant for having the beater bar full of hair in her vacuum? Yes, you guessed it, don't use it You brought this in yourself by being unprofessionalUnless using a renter's equipment is considered professional nowadays Unlike · Reply · · mins [redacted] If you have not concluded what we will do yet, why did you say "We will get her a filter and return the vacuum to her."? Unlike · Reply · · mins [redacted] By the way, this is the comment that sent me over the edgeSo I told the renter your offer to give her back her vacuum with a new filterand "I am in shockWhat can we work out on this? Or what do you think is fair?" So I will have that conversation with the renter and take care of the situationI have already filed a Revdex.com complaint, but I am really done with thisI will work with the renter and fix this myself Unlike · Reply · · mins
This is the first time I have heard of an offer to refund the $with an apology There were times prior where NW Heating and Cooling could have clarified their response if they were going to do so The first time after the email exchange, I just had more exchange to add to the emails already provided, see below The second time was on the Facebook page, see below Neither time did they say I misunderstood or offered to pay back the renter In fact NW Heating always blamed me or the renter for the vacuum It seemed like a pretty simple question, who ruined the vacuum? Did I ruin it? Did the renter? Or did the installer? NW Heating did have the renter's email address, because I CC'd her in the initial complaint to NW Heating, or NW Heating could have just asked for it NW Heating was not pro-active in handling the situation and appeared to hope it would just go away I did assume the renter threw away the vacuum, because she was so angry every time I asked for it I kept asking the renter for it, until she calmed down enough so I could bring it to NW Heating If NW Heating was going to just try to fix it, why did I have to pick it up and deliver it to them? If NW Heating was just going to fix it, I would assume they would have paid for a rental or replacement vacuum during the time the tenant was without the use of her vacuum?I really do not want anything more from this "business" I have already paid the tenant back out of my own money to make things right.-------- Original message -------- From: [redacted] < [redacted] > Date: 11/21/3:PM (GMT-08:00) To: N W Heating And Cooling < [redacted] > Subject: Re: GAS LINE INSTALLATION [redacted] already bought another vacuum I mentioned that earlier What about the time she was without a vacuum? Why did [redacted] use it as a shop vac? Why didn't anyone offer to help fix her vacuum while I was out of town? Seems pretty late in the game now to try and fix it for her?? (This second email was sent shortly after this top one, top one if for reference)I don't understand why this is so complicated [redacted] is only asking for $60, which I don't think is unreasonable You are still making money on that project [redacted] and the other guy were only there for hours or so What am I missing?Facebook post (I am pretty sure this has been deleted by NW Heating, but I made a copy):Wow, I had NW Heating and Cooling install a gas fireplace at my rental unitand the installer used the renters vacuum as a shop vacuum and ruined itI guess he forgot his shop vac in another truckI told them about it while I was out of town, and [redacted] at NW Heating never offered to help get it or fix itShe asked for the vacuum, which the renter had several emails about how unprofessional it was, but I assumed that meant NW Heating was going to replace the $vacuumNow NW Heating is saying they are not going to reimburse the renter for itAfter a $install bill to run some new chimney pipe, I sure thought they would have given the renter back $Now I am just speechless...NW Heating and Cooling Inc NW Heating and Cooling Inc Mr [redacted] ...shame on you! You told our installers to use the vaccum when they explained they swapped trucks due to the main truck being down You sent us an email from the renter days later and explained you were not currently in town to deal with itWe were waiting for you to get back into townWe do not have contact information of your renter other than the addressWhen you got back into town you told us that she bought another vacuumWe instructed you to bring it to us so that we can look at itWe were then told that she threw it awayApparently she found it and gave it to you and you brought it in and all we found was the beater bar full of human hair and animal hairThe filter was not with the vacuumAnd as per our emails today I simply told you what I mentioned aboveI have not concluded what we will do yet because I am currently at an Eastern Washington football game on my day off and have not talked to [redacted] who was cleaning the vacuum and researching a replacement filterI find it irresponsible for you to jump right on to our Facebook page and slander us like this [redacted] You said I TOLD the installers to use the renter's vacuumLike I charged them under penalty of death, use the renter's vacuum or elseI can only assume that if I had said to get a drink of water from the refrigerator they would have hooked up the hose and washed their truckI stated I was out of town, [redacted] admitted to using itWhy would you have not offered to go to the renter's house to fix it or try? Then you asked me to get the vacuum and bring it to youAnything else you would like me to do to complete your professional transactionYes, I am upsetThe renter was upset, but I kept saying you would do the right thing and fix it or offer some solutionOnly to find out, your solution was to wait and hope everything went away Like · Reply · mins [redacted] Your story makes no senseI still can't get over the fact that the installers used an upright vacuum as a shop vacEveryone knows that would destroy an upright vacuumWhy would I say, Use the renter's vacuum as a shop vac" oh and no other conditions on its use, like clean it up afterwards Ridiculous Unlike · Reply · · mins [redacted] You know how you could have avoided blaming the tenant for having the beater bar full of hair in her vacuum? Yes, you guessed it, don't use it You brought this in yourself by being unprofessionalUnless using a renter's equipment is considered professional nowadays Unlike · Reply · · mins [redacted] If you have not concluded what we will do yet, why did you say "We will get her a filter and return the vacuum to her."? Unlike · Reply · · mins [redacted] By the way, this is the comment that sent me over the edgeSo I told the renter your offer to give her back her vacuum with a new filterand "I am in shockWhat can we work out on this? Or what do you think is fair?" So I will have that conversation with the renter and take care of the situationI have already filed a Revdex.com complaint, but I am really done with thisI will work with the renter and fix this myself Unlike · Reply · · mins