NW Remodeling Consultants LLC

Re: Complaint ID# ***I am in receipt of your letter of July 31, in which a complaint was filed by *** ***I tried to reach someone by phone at ###-###-#### and since the phone call went to your answering machine, I left my name, phone number and reference ID number with a request
that my call be returnedI have received no call back from you to date.The tenant misstated the facts I diligently tried to get the A/C repaired, however, due to the age and the Home Warranty Policy, we had to wait for the service to be approved and the part was to be shipped from a warehouse in Texas and it did not come in as scheduled.I paid for the motel bill for her and was willing to pay until the problem was solved When she came into my office I tried to explain to her that all I could do was to pay for the motel bill as I could not get the repairs done any fasterShe was accompanied by her mother and they were yelling at me and I was not standing with a grin on my face When she said paying for the motel was not enough she was moving and I told her that was OK ith meShe said well give me back my deposit and I will moveI called the owner and he approved me giving her back the depositI wrote her a check and asked her to bring me the keys when she was out She went directly to the bank and cashed the check because the teller called me to verify that I had written the check, I assured him I had and he said then he would cash it.She had until the end of the month to move outI thought they were in the process of moving out until I sent her a text reminding her I needed the keys back by the end of Friday, July 31stShe called my broker for a meeting because she said "I was too rude to talk to"She met with my broker and requested to have until the 3ro to move out and said it would be cleaned and the keys returned to the office on the 4thShe did not want to pay for those days and she also wanted to get back a portion of the rent.My broker spoke with the owner and he said that he would allow her to have until the 3rd to move out and clean up the house at no charge, but that we would not refund the rent He had my broker prepare the agreement with these conditions and her mother said they would not sign any agreement.She called my broker on the 3rd and left a message that said "I know we were supposed to be out by today but we are not going to beWe never canceled our lease so we are not moving.I called my attorney who prepared a five day notice to have them vacate the property and it was served to them on the 4tb by a process server They were also served with a notice to appear in court for a hearing on Friday August 14tb I will notify you ofthe outcome.If you have any further questions you can call me or my attorney *** ***I would like to add that I have been a Realtor for over years and this is the first and only complaint that has been filed against me