NW Sundance Services Inc

Our Company serviced this call on 10/2/16 (Sunday). Parts not available for the specific valve at the listed property address.  Home owner refused to pay the $65 and our company has not collected that money to refund at this point. Per our records, tech Allan called into our office while on...

site to advise the following:
Per Allan, whole valve needs replaced. item will be special order. Allan was unable to do anything during service call due to it being Sunday and parts house not open to order part. H/O REFUSED to pay service fee. H/O called upset that Allan did not correct his plumbing issue on the spot and refused to pay service fee for appt. when requested by office CM.
h/o was using profanities and yelling so phone call was disconnected.
10/3/2016 811 CM
The intitials CM are from our Dispatcher along with that date and time stamp.
We do not do business with customers that use profanities and yell at our dispatchers. There is no money to refund. Additionally, we are sub contracted to do the work. The home owner has the option to request another vendor from his home warranty company or be reasonable and work with us to expedite his repair. The $65 is due as part of his contractual agreement with his home warranty company. It's not something we mandate as it's a charge originated from his warranty company we collect. They deem whether a charge is due or not.
Thank You

Our company was sub contracted to facilitate this work order from a 3rd party home warranty co. Our company serviced this customer on 8/31/17. The original call was for a melted relay on the electric furnace. Parts were ordered but they were on back order until at least 9/17/17 from the...

manufacturer. When the parts finally arrived we came back to the call on 9/29/17 (different tech). The parts ordered were incorrectly ordered by the supplier (verified) for the problem and were reordered. Those new parts came in and we went back to the home on 10/10/17 to install them. The correct parts did not cross over to the old system as part numbers have changed over the years. The cost of the parts outweighs the cost of a replacement and the repair we can't guarantee to be a permanent fix we can stand behind and warranty. The original melted part was caused by a power surge and the customers home warranty co did not cover a new furnace, or board or any additional parts.There is no way to put the furnace back to its original non working condition at this point. We provided a bid and gave considerable cost savings due to the time of the over all transaction and delays of parts that were not our direct fault. If we could restore the furnace to its original state we would do that as a courtesy but this is not possible at this point.  Thank You

Our company did not cause damage to this wash machine physically or otherwise. The item in question had been leaking for "months" according to customer via phone call 1.26.16.  We determined the water connections and drain connection at said wash machine were not leaking and customer had...

appliance issue we don't work on. Customer was notified of this at time of service and signed our invoice acknowledging this fact 1.25.16. We work on plumbing items not appliances and as we did not cause physical damage or otherwise acknowledged by customer signature at time of service, this is why we take no responsibility.