NW Tactical Designs, LLC

***, it is against the moving help agreement to bring tools for disassembly as well as our own dolliesAll customers read and agree to the moving help terms of serviceMoving help further states we are a labor only neutral venueMoving help also states we are not motor carriersIf we were, we would be liable at cents per poundI am unaware of a law that allows a customer to deduct percent of charges for damageIt was a verbal agreement between my men and you that the ten percent would cover damagesHow can you expect a company to do their entire job when you refuse to pay for the service? By taking it into your own account with my employees and deducting a portion of the fee, you took it upon yourself to make the decision as to how this worked out.

Hello,My complaint has yet to be resolvedI called the Revdex.com nearly one week ago and was told my case worker was researching confirmation that the payment would truly be refunded back to me as I still have not been contacted by the business, All You Need Moving, LLCMy case remains labeled as closed, with no one contacting me back yetI responded within the allotted time frame and stipulated that the case would be closed if I received my refund - this has yet to happen or be offered to me personally, so please contact me with additional steps to claim itThe matter remains unsatisfactorily unresolved until thenThank you for your time.*** ***Sent from my iPhone

Hello, I would like to clear a few things upFirst and foremost *** has given an oral confirmation all issues are and were cleared up over a month agoIn addition, the mattress had one mark on it from paint that had been removed and confirmed by her mother and the designated personal to
approve the work completed*** threatened me with multiple negative reviews and responses etc., which is evident throughout the rambling response which is not only and incorrect, but also, it is an outright attack on all you need moving for not complying with her Eco-friendly needs within a hour periodHer response also indicates we included several additional services for zero additional feesI can return her $She gave that as a tip and not a rendered serviceShe evidently indicates she tipped the workers for such a great job, and confirmed the job was well doneShe then later claims her mattress had a scuff on it, which was discovered laterWe removed the scuff, and the mattress has multiple stains and pre existing damage including moldThis mattress should be replacedThe breathing issues are from mold and existing stainsThree people were present to examine the age, use, mold, and excrement stains on this mattressWe cleaned this mattress because of the immediate rushI offered to hire a professional upholstery company and she has declinedShe also declined any services or reimbursement.It is not worth my time, or money anymore to deal with thisFor $100, this is ridiculous and a waste of my timeI am more than willing to give her $tip from the employees on the job.

All you need moving LLC was hired by *** through moving help.comOn this website it explains the services provided are labor onlyIt explains in detail to all customers that dollies and moving materials must be purchased or rented by the customerIt is a violation of our agreement through
movinghelp to provide a Dollie or moving materialsIn addition, the customer withheld percent of the total charge for compensation, and now wants a total repair.

Hello, I do appologizeI thought the Revdex.com would read my response and tell me when it is ok to refund the moneyI am putting a check in the mail todaySorry againCall me with any questions or concerns at *** thanks,Gary C***

Revdex.com:
I have reviewed the? response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint.? For your reference, details of the offer I reviewed appear below
The business is incorrect and they know this given the voicemail and other correspondence I've provided, some of which they requested? The 10% is in no way compensation and I am willing to let the majority of the furniture damages go if they will fix the one china cabinet they dropped.? Also, the owner needs to call the AZ Department of Labor in regards to the contract issue about dollies; I did? By sending his people out on jobs without the most basic of tools, he's in violation of the statutes? As I mentioned to him on the day this happened, working without the proper tools is putting his guys in a lot of risk? His guys are a lot more important than my furniture.? Gary Crosby is a nice person but a lousy business man or he wouldn't be hiding behind small print in a contract and refusing to even communicate with me? Note to Gary: ? Don't forget what I told you during the one conversation we had, "I would have gladly rented equipment if you had told me about the small print on one of the several calls we had before the move." ? ? As you grow professionally, and I sincerely hope you do, you will address this with your customers verbally, up front, so that the rolls and responsibilities are made clear BEFORE the job? But first, call the Deptof Labor? You have a lot to learn
Regards,
*** ***