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NWGS LLC

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NWGS LLC Reviews (1)

I hope that the Revdex.com gives us an opportunity to truly present our case for this fraudulent claim and to not allow individuals to make accusations against our business when we strive to provide the best service we can for our customersMr*** did make a purchase with us back in and
has since filled claims with American Express.Long story short Mr*** claimed that a piece of equipment he purchased from us wasn't functioning properlyThe manufacturers policy is to troubleshoot with them prior to returning to the retailer. Mr*** refused to work with the manufacturer so we made an exception to line up a freight company so they could pick the product up from Mr***, place it on a pallet and return to us free of charge to him so we could inspect the unit, verify serial numbers and then send out a replacement or issue a refund. Mr*** simply refused to send the equipment back, even at our pre-paid cost while he continued to use itWe simply cannot issue a refund for something that isn't being returned, just like in our brick and mortar store. After many attempts to work with Mr*** he filed a claim with American ExpressAfter a lengthy and detailed review process American Express sided in our favor several months ago and considered this a case of "friendly fraud", or simply put that he was trying to take advantage of usI have dealt with chargeback claims over the years but this was and is the only occasion that I have had several lengthy meetings with a credit card company regarding a dispute over the phoneThis was the most detailed review I have seen and it was clear to American Express that we did everything in our power to work with Mr***.It's my belief (without proof) but also agreed upon by American Express that Mr *** purchased the equipment from us to do a swap of used equipmentThis is one thing we try to combat we use to see often if we don't have policies in place to enforce itOnce Mr*** realized we tracked serial numbers on large equipment purchases he refused to send the return, demanded a refund and then cut off communication and filled the claim with the credit card company.If it would be helpful to your investigation please contact me directly at 425-359-to discuss over the phone, I would be happy to try and put you in contact with American Express as wellAs an online based business customer service is key to everything we do and something I take very seriousWe can't compete with the likes of Amazon so to survive it's all about customer serviceclaims like this can have a major impact on the trust we work so hard for. Sincerely,Beau F*

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Address: 16726 146th St SE Ste 105, Monroe, Washington, United States, 98272-2937

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