To Whom it may concern: • Our merchandise is sold as advertised/described • All our products are fully tested before being sent out • Customer was issued a refund in the total of $ • According to our terms and conditions shipping charges are non-refundable On December [redacted] the customer contacted our company claiming that the product was defective and wished to return the itemThe RMA (Return Merchandise Authorization) was granted immediately yet the customer shipped the product back almost a full month laterOnce the product reached our return department facility on Jan [redacted] we issued a full sub-total refund Our products are advertised and sold as describedAll refurbished merchandise have been fully inspected prior to shipping and should not have any defectsHowever, our company maintains that if the customer is not happy with the purchased merchandise we are willing to process a return if a request is made within the specified time frame According to our terms and conditions shipping and handling charges are non-refundableThe customer was aware of this policy and agreed to the terms prior to purchasing the productThis policy is in line with many other online merchants processing orders in the U.SIn extreme situations however, we would be willing to make an exception and process further refunds for shipping costsBased on the customer’s invoice the customer was charged $for shipping and handlingWe will be willing to refund this amount to prevent further inconvenience from our customer Thank You,
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: The business is just repeating themselves they said "The manufacturer's warranty is offered by the manufacturer only, not NWireless" if that is the case do not put on your website that it is covered by the manufacture for days ! if I read that when I am buying something from a store then I expect that to be covered for days by the manufacture this item is not even though is says so on your site but they will not meet the conditions you put on your site so you are misleading customers ! In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] and have determined that my complaint has NOT been resolved because: [Your Answer Here] the issue is closed, however I would like to provide additional commentary: you 'claim' you 'sent' an automatic email...I DID NOT receive any such email you need to check your process to ensure your policy of sending emails is followed In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] ***
My teenage son ordered wireless headphones, which arrived brokenWe returned for a replacement, and within about a week after arriving, the new set failed to turn onAfter speaking on the phone (rude associate), waiting for a contact email that never came, and then trying to email customer service, I was told that we were past the day return period, which is not true because we did try to return them within days of receiving the replacement setWe will attempt to contact the manufacturer, but this is terrible customer serviceDo not shop here! Right now we are out $85!
To Whom it may concern: • Our merchandise is sold as advertised/described • All our products are fully tested before being sent out • Customer was issued a refund in the total of $ • According to our terms and conditions shipping charges are non-refundable On December [redacted] the customer contacted our company claiming that the product was defective and wished to return the itemThe RMA (Return Merchandise Authorization) was granted immediately yet the customer shipped the product back almost a full month laterOnce the product reached our return department facility on Jan [redacted] we issued a full sub-total refund Our products are advertised and sold as describedAll refurbished merchandise have been fully inspected prior to shipping and should not have any defectsHowever, our company maintains that if the customer is not happy with the purchased merchandise we are willing to process a return if a request is made within the specified time frame According to our terms and conditions shipping and handling charges are non-refundableThe customer was aware of this policy and agreed to the terms prior to purchasing the productThis policy is in line with many other online merchants processing orders in the U.SIn extreme situations however, we would be willing to make an exception and process further refunds for shipping costsBased on the customer’s invoice the customer was charged $for shipping and handlingWe will be willing to refund this amount to prevent further inconvenience from our customer Thank You,
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: The business is just repeating themselves they said "The manufacturer's warranty is offered by the manufacturer only, not NWireless" if that is the case do not put on your website that it is covered by the manufacture for days ! if I read that when I am buying something from a store then I expect that to be covered for days by the manufacture this item is not even though is says so on your site but they will not meet the conditions you put on your site so you are misleading customers ! In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] and have determined that my complaint has NOT been resolved because: [Your Answer Here] the issue is closed, however I would like to provide additional commentary: you 'claim' you 'sent' an automatic email...I DID NOT receive any such email you need to check your process to ensure your policy of sending emails is followed In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] ***
Revdex.com: At this time, I have not been contacted by NWIRELESS.COM regarding complaint ID [redacted] Sincerely, [redacted]
My teenage son ordered wireless headphones, which arrived brokenWe returned for a replacement, and within about a week after arriving, the new set failed to turn onAfter speaking on the phone (rude associate), waiting for a contact email that never came, and then trying to email customer service, I was told that we were past the day return period, which is not true because we did try to return them within days of receiving the replacement setWe will attempt to contact the manufacturer, but this is terrible customer serviceDo not shop here! Right now we are out $85!