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NWP Services Corp Reviews (34)

I recently moved to California for workMy property manager gave me my first bill from NWP Services Corporation to pay my residential utilities a week after it was dueSo I immediately registered online through NWP's website to pay the first bill and called to make sure I 1) did it correctly and 2) request the late fee be waived, if any, since this was not my fault I have tried calling several times both Monday and Tuesday, at different times of day, to try and talk to someone and have been on hold every single time for longer than thirty minutesI have yet to speak with someoneNWP's services is already terrible and I simply wanted to speak with someone to make sure everything was in order and I was fulfilling my obligations

Hello [redacted] –Thank you for sharing your concerns with NWPWe have reviewed your account, including your metered usage history You’ve confirmed in communication with NWP that there are no leaks or any other items of the sort to indicate your meter is not capturing actual water usageNWP can also confirm that there is no indication of any discrepancy with the metered usage that is being billed and how it’s being billedAt this time we see no indication that a credit is warranted and will consider this matter closedNonetheless, we will communicate to your community of this concern and request that your maintenance staff complete an onsite confirmation (if one has not been completed already) to ensure that your meter is performing with accuracy Thank you and we appreciate your patience

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.There is a clear problem in my bills which have been increasing every month while there is no increase in the actual consumptionI requested NWP to check and replace the meter and the sensor, so I can get the correct usageThe property management informed me that they replaced the sensor last month and I'd like to wait for this month bill and compare it with the previous monthsIf the new bill showes a difference, I expect NWP to refund the amount Regards, [redacted]

Hello Mr [redacted] Roman"> NWP deeply apologizes for delay in response and please know that it was done intentionally We do have good news in seeing that your meter is now registering actual usageWhat occurred for the time frame of 4-1-through 4-30-2015, is that an actual read was not obtainableProtocol is that we estimate the usage based on a national or property average, if that information is not available, which is also deemed appropriate within regulatory measuresA screenshot of your usage has been attachedWe will also follow up with your management office to ensure that your lease agreement reflects the confirmation of fees that apply for our service, including the new account fee of $Should you have any further questions or concerns, please reach out to our Resident Services Manager at [redacted]

This company have been nothing but horrible! Ever since my apartments management company switched to them for our water billing, I have been paying an unfair outrageous amount of moneyNo one seems too eager to fix a supposedly broken water meter and give me actual water readingsI am so annoyed with having to pay triple in water usage when I live alone in a one bedroom apartmentI feel like this company is scamming me for all the money they can takeThis is so unfair and something needs to be done

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.That is not an acceptable resolution I have submitted a formal complain to the PUCThe national and local media will be notified as well Regards, [redacted]

The 'right' things in the NWP's response are: [redacted] They reimbursed the unrigthfully charged $to my account [redacted] They clarified to me their policy by saying" we advise customers to set a pay date about business days prior to the average due date."The 'wrong' things in their response: [redacted] The corrections apply to only me among their hundreds of customersI don't want to be selfish by this complaint, i.eif other users overpaid late fees due to NWP's negligence of stating their policy clearly; then they should be reimbursed as well [redacted] The NWP website still does not clearly tell the users to set a pay date about business days prior to the average due date or the users will end up paying late fees even though they setup the so called AutoPayBasic decency suggests that the company should clarify their policy very clearly and explicitly when users setup AutoPay via their website and/or their phone sutomer serviceIn short, my personal complaint got resolvedHowever, the company has not taken the necessary steps to prevent other customers from suffering the same problemIn addition, to my best knowledge, the company has not reimbursed other customers who might have had the same problem I encounteredFinally, I would like to express my sincere gratitude to Revdex.comYou solved my complaint very throughly and professionallyThis is in start contrast with how the NWP customer service agent curtly cut me off and refused to acknowledge any wrong doingIn the modern age of online services, Revdex.com serves as a bright beacon of consumer rightsI am very glad that you exist to protect the consumer interestsBest regards, [redacted] ***

Hello and thank you for reaching out to NWP regarding your billing concernsWe are in receipt of your complaint and will follow up as soon as possible Roman" size="3">

Hello Mr. [redacted] As previously advised a credit for the Stop Payment Fee of $35.00 was applied to the account today. You will see this reflected on your NWP account by the morning of Wednesday, October 28th, 2015. If you have any questions, please reach out to our Resident Services... Manager at 949-253-2563

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below. I ask that you look at the bill dated Billing Service: 03/17/- 04/14/which states Tier 1: (gal units) @ $ Tier 1: (gal units) @ $ Due date 06/01/03/17/- 04/14/ gal units
04/15/- 05/14/gal units
05/15/- 06/14/gal units
06/15/- 07/14/gal units
07/15/- 08/14/gal units
08/15/- 09/14/gal units
09/15/- 10/14/gal units
I do not have a any leaks in my apartment and my personal usage has not changed I am not convinced that my meter is working properlyAgain, I never received any word regarding the service person who entered my apartment and checked my meter month ago I have had NWP service techsin my apartment numerous times over the last yearI have never been given any status their visits
Regards,
*** ***

What a scamFirst of all, this company charges you a "account creation fee" that if you complain about they will claim you agreed to in your leaseIf you send them and the landlord a copy of your lease showing otherwise, nothing will be doneThey also charge you a monthly "service charge" and if you want to pay by credit card/ debit card it's $fee for a transactionIf you call and your name is not on the account (the only name on the account was my roommates, both of our names are on the lease as occupants) to talk about the bill, they will tell you that they can't talk to youThese guys are class a scammers and extremely unhelpfulThey will talk quietly and when you ask them to talk louder they'll whisperIf you ask if you can leave feedback for your interaction they'll say noIf you ask to speak to a manager, they will tell you none are availableI will never rent again without asking if they use these guys because they are the worstThey don't bill you monthly, but rather in random intervalsDespite your usage not changing, your bill will widely vary from to within one monthAvoid at all costs, seriouslyI hate these guys

We live in condominium,and when we moved, we had been serving by another company, after what condominium management switched companyAnd we are disappointed,because their service is the most expensive I ever hadI feeling that we pay for the air, not for waterWe are all day at workWe don't use water for amount we paying...very disappointed

Ms***
Thank
you for your patience while attempting to address your matter
First and
foremost, please know that it is never the intention of NWP to cause a customer
any inconvenienceAs you may already know, NWP bills it’s customer in
correlation with the lease agreement you hold directly with your communityPer
your lease agreement you have been responsible for these fees but, there was a
delay in having these appear on your NWP bill. Again, our apologies
for any inconvenience and we look forward to a much smoother process, moving
forwardThank you

Thank you for your patience and understanding regarding the most recent backbilled charges. Please know that it was not NWP’s intention to cause...

any inconvenience.

Please refer below for further information and updates:   


Since the inception of the NWP billing program into your community, we had been billing the incorrect rate. This was then corrected effective with your April 2016 billing statement
There was a need to recover this cost to the community, which is why the backbilled charges applied to your account. These were calculated by applying the correct rate against your metered usage since the commencement of your NWP billing – Below reference the current rates below and as found on your April billing statement:
Please know that this process of recovering utility cost and aiding utility cost conservation for the community is one that is allowed by the state of [redacted]. This is not a change to the billing method, rather an update and correction on the data being used to calculate your bill  
NWP Service Corporation is committed to providing you the highest quality of service and customer satisfaction.  If you have any further questions please contact our Resident Services Manager at [redacted]

Thank you for reaching out to NWP. Please note that as a third party billing provider for the community, the bill...

date and due date may fluctuate from time to time. Your Autopay feature will not follow this fluctuation which is why we advise customers to set a pay date about 5 business days prior to the average due date. We apologize that this was not communicated beforehand but, this can serve as that communication. We’ve also confirmed that the current pay date is the 5th of every month which is in line with the average due date. Nonetheless, we’ve credited a total of $14.00 to the account for late fees previously applied. No further late fees will be credited unless deemed an NWP error. Thank you and if you have any further questions, please contact our Resident Services Manager at [redacted].

Hello [redacted] –Thank you for sharing your concerns with NWP. We have reviewed your account, including your metered usage history....

You’ve confirmed in communication with NWP that there are no leaks or any other items of the sort to indicate your meter is not capturing actual water usage. NWP can also confirm that there is no indication of any discrepancy with the metered usage that is being billed and how it’s being billed. At this time we see no indication that a credit is warranted and will consider this matter closed. Nonetheless, we will communicate to your community of this concern and request that your maintenance staff complete an onsite confirmation (if one has not been completed already) to ensure that your meter is performing with accuracy.
Thank you and we appreciate your patience.

Hello Mr. [redacted] – Thank you for reaching out to NWP. We sincerely apologize for any misinformation provided to you. NWP has no way...

to know how long it will take your bank to transmit your payment. We can confirm that it was received on 8-18-2016, which was 2 days past the due date. Nevertheless, we’ve credited your late fee of $7.00. The balance on the account will be $31.42 and will be due on 9-14-2016. As long as the payment is received and posted to your account by 9-14-2016, no late fee will be applied. Thank you and if you have any further questions or concerns, please contact our Resident Services Manager at [redacted]

Hello Mr. [redacted]
As previously advised a credit for the Stop Payment Fee of $35.00 was applied to the account today. You will see this reflected on your NWP account by the morning of Wednesday, October 28th, 2015. If you have any questions, please reach out to our Resident Services...

Manager at 949-253-2563

I recently moved to California for work. My property manager gave me my first bill from NWP Services Corporation to pay my residential utilities a week after it was due. So I immediately registered online through NWP's website to pay the first bill and called to make sure I 1) did it correctly and 2) request the late fee be waived, if any, since this was not my fault.
I have tried calling several times both Monday and Tuesday, at different times of day, to try and talk to someone and have been on hold every single time for longer than thirty minutes. I have yet to speak with someone. NWP's services is already terrible and I simply wanted to speak with someone to make sure everything was in order and I was fulfilling my obligations.

Thank you for communicating your concerns to NWP. We’ve consulted with your community and relayed your concerns. They’ve confirmed that a credit will be applied for...

the time in question. This will be based on the meter read history we currently show for your unit. If you have any further questions or concerns, please contact our Resident Services Manager at [redacted]

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