Complaint ID#: [redacted] Company Name: NXT-IDCompany Contact Name: NXT-IDCompany Contact Phone: [redacted] Company Contact Email: [redacted] Consumer's Name: [redacted] ***Revdex.com Staff Member (if you know): [redacted] ***Complaint Information: Hello, We received a complaint form a customer who purchased our product from a third party authorized retailerSince purchase our Customer Support Department has spoken to [redacted] regarding issues with the productWe offered [redacted] a replacement unit in December and offered suggestions to improve his experience and compatibilityWe pride ourselves on the satisfaction of our customers and will do everything we can to assist [redacted] and ensure he has a working product and the best customer experience we can provideUnfortunately because he did not purchase his Wocket from us we are unable to offer a refund but we have reached out to [redacted] and offered full replacement of his Wocket and free upgrade to our latest and newest version of Wocket and Wocket Card.Sent on: 4/8/12:03:PM
Complaint ID#: [redacted] Company Name: NXT-IDCompany Contact Name: NXT-IDCompany Contact Phone: [redacted] Company Contact Email: [redacted] Consumer's Name: [redacted] ***Revdex.com Staff Member (if you know): [redacted] ***Complaint Information: Hello, We received a complaint form a customer who purchased our product from a third party authorized retailerSince purchase our Customer Support Department has spoken to [redacted] regarding issues with the productWe offered [redacted] a replacement unit in December and offered suggestions to improve his experience and compatibilityWe pride ourselves on the satisfaction of our customers and will do everything we can to assist [redacted] and ensure he has a working product and the best customer experience we can provideUnfortunately because he did not purchase his Wocket from us we are unable to offer a refund but we have reached out to [redacted] and offered full replacement of his Wocket and free upgrade to our latest and newest version of Wocket and Wocket Card.Sent on: 4/8/12:03:PM