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NXTLoan Reviews (2)

Dear [redacted],We would, first and foremost, like to apologize for your
less than satisfactory experience with us here at First American Mortgage Trust.As a mortgage lender, we must verify credit scores
periodically throughout the application process to ensure the applicant...

remains
credit-worthy. The Credit Reporting Agencies (CRAs) that we use consider us,
the lender, to be users, not consumers.  Therefore, we do not undermine the credit
bureaus by divulging materials that they require payment for. The CRAs require
the consumer to request his/her credit report and dispute any inaccuracies
directly with them.It is not only our company’s policy, but the policy of the entire
lending industry as a whole, not to divulge a full credit report to an
applicant.  There are numerous, readily
available ways for a consumer to access their credit report. In fact, each and
every consumer is entitled to a free credit report annually. However, as a courtesy,
we do attempt to point out areas that may need to be improved in order to help
the borrower qualify for a mortgage.When [redacted] sent you “sections” of your report,
it was in an effort to point out the areas that were of concern to help you
understand what improvements needed to be made for your benefit. After these
issues were not resolved satisfactorily, you were sent a number of emails that
explained, in detail, why we were not able to proceed with your application. Those
emails highlighted your situation at that time and explained the reasons why we
were unable to move forward. We would be happy to re-send you said emails if
you are unable to access them. The emails will reference the exact accounts which
caused your FICO score to decrease as a result of the housing collection that
was not addressed in time. We involved numerous people who attempted to work
with you to rectify this matter.To reiterate, we cannot comply with your request to receive
your full credit report, even if you offered to reimburse us. You were shown,
in detail and in a timely manner, all accounts that were of concern at the time.
Again, we would be happy to re-send you the series of emails that explained the
situation in full detail. Keep in mind that you are always in control of
your own credit and that you are able to request your full report at any time;
for free once a year, as well as whenever you are denied credit based on
information in the report, and additionally for a fee. Here’s how you can
request your free copy:To order your free copy of your credit report from [redacted],
call the consumer help line at [redacted] and provide the 15-digit
reference number: [redacted] and date: 09/01/2015. [redacted] will mail
a copy to your home address.Sincerely,NXTLoan / First American Mortgage Trust

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

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