Our kitchen is being redone I ordered a casement window to be installed in my kitchen from Collegiate Window Systems Phil Coleman came to my house to take our downpayment and order the window The contractor that came to put in the window was knowledgable and that part went well It was placed last Tuesday I had to confirm with the company installing my cabinets that the window was in the correct place as there were some questions--- as the owner, I confirmed the window was correctly placed on Thursday night, placed Phils check in the mail Friday morning I have received over angry calls from Phil (starting Tuesday, the very night of the instillation, knowing there were still questions) He has continually harrassed us about payment----yet we paid in a timely fashion Unless you wish to be treated poorly and harrassed--- I would avoid using this company--- EVER
RUN, DO NOT WALK!!!
Typical hype when he wants you to buy but disappears when it comes to warranty issues. Bought a set of replacement windows several years ago. When I had a problem Phil told me that the manufacturer went out of business, so I was [redacted]! Never mind that he gave me his "personal guarantee" that he would give them a LIFETIME warranty, above and beyond the 25 year guarantee that the manufacturer provided (not in WRITING, of course...).
The state of Connecticut requires their contractors to pay into a fund that can be used to help pay customers that get taken advantage of by unscrupulous individuals, however, when I had my lawyer look into his business, it turns out he WASN'T EVEN REGISTERED TO DO BUSINESS IN CONNECTICUT!!! So of course, he didn't pay into the fund!!!
So now, five years out, if I want energy efficient windows, I will have to get a real contractor to install them and then pay for them all over again!!
Do yourself a favor and don't even let them in.
Our kitchen is being redone I ordered a casement window to be installed in my kitchen from Collegiate Window Systems Phil Coleman came to my house to take our downpayment and order the window The contractor that came to put in the window was knowledgable and that part went well It was placed last Tuesday I had to confirm with the company installing my cabinets that the window was in the correct place as there were some questions--- as the owner, I confirmed the window was correctly placed on Thursday night, placed Phils check in the mail Friday morning I have received over angry calls from Phil (starting Tuesday, the very night of the instillation, knowing there were still questions) He has continually harrassed us about payment----yet we paid in a timely fashion Unless you wish to be treated poorly and harrassed--- I would avoid using this company--- EVER
RUN, DO NOT WALK!!!
Typical hype when he wants you to buy but disappears when it comes to warranty issues. Bought a set of replacement windows several years ago. When I had a problem Phil told me that the manufacturer went out of business, so I was [redacted]! Never mind that he gave me his "personal guarantee" that he would give them a LIFETIME warranty, above and beyond the 25 year guarantee that the manufacturer provided (not in WRITING, of course...).
The state of Connecticut requires their contractors to pay into a fund that can be used to help pay customers that get taken advantage of by unscrupulous individuals, however, when I had my lawyer look into his business, it turns out he WASN'T EVEN REGISTERED TO DO BUSINESS IN CONNECTICUT!!! So of course, he didn't pay into the fund!!!
So now, five years out, if I want energy efficient windows, I will have to get a real contractor to install them and then pay for them all over again!!
Do yourself a favor and don't even let them in.
The quality of the windows is not my complaint.
The added inside trim left a lot to be desired.
I will have to finish it myself.
Repeated calls to Phil were never returned.