NY Pelvic Pain

Revdex.com:At this time, my complaint, ID *** regarding NY Pelvic Pain has been resolved
(By clicking "OK", your complaint will be closed as Resolved.)
Sincerely,*** ***

Review: I went in to get my annual OB/GYN check-up on March **, 2013. Under my insurance plan with UnitedHealthCare Choice Plus, I am not required to make any co-pays for preventative annual check-ups. However, NY Pelvic Pain still charged me $50 out-of-pocket. Additionally, I went back for a second appointment 2 months later and they overcharged me by $20 on my co-pay (according to my claims statement, I only owed $30 but they charged me $50). I've called their billing desk twice already asking for a refund. Both times they told me they'd mail me a check, which would come in the mail within two weeks. It's been almost two months and I still have yet to receive anything in the mail. I find it ridiculous that they cannot correct such a small error of $70 despite me speaking directly to a billing representative twice asking for it.Desired Settlement: I want NY Pelvic to refund me the $70 they owe me. I also want to put others on alert that this business has unethical collection practices. I've read multiple reviews on multiple websites (and also saw on Revdex.com) so I know that I am not the only one who has had this issue before. Clearly they are still overcharging patients and getting away with it.

Consumer

Response:

At this time, my complaint, ID [redacted] regarding NY Pelvic Pain has been resolved.

(By clicking "OK", your complaint will be closed as Resolved.)

Sincerely,

Review: I had an appointment with [redacted] at the New York Pelvic Pain center (at NY Comprehensive gynecology) 3/**/13. Before my first appointment, I was given many forms to fill out, most of which were psychological in nature. At the time of the first appointment I was asked for my credit card which I gave. What I recall was the receptionist said that they would only use this card for cancellations. I went to [redacted] because she was a specialist in what my medical problem was, but more importantly she took my insurance. I was concerned about the cost as I make very little income. During my appointment I was told that I needed to see a therapist and she thought I would need to go on [redacted] medication. For someone who had just met me and was not a therapist or psychiatrist, I felt this was a little inappropriate, especially since she based all her information primarily on forms she did not even go over with me. She also prescribed me a cream that ended up causing me pain. It was difficult to get in contact with her and I ended up giving up on her and the office and deciding to go to an out of network MD. Then on 4/**/13 NY Pelvic Pain center charged my credit card $322 as well as another $100 on a different card. I was displeased that they went ahead and charged my credit card without notifying me. I was more displeased to see that they charged me twice (one on each of the credit cards they had of mine on file) $100 for a "neurological test" which was denied by my insurance and therefore fully my responsibility. This "neurological test" was a charge for $100 for me filling out forms, psychological in nature, which I was never informed would be an extra service (denied by my insurance). So I feel that it was unethical of the office to not inform me that the forms were a "neurological test". I feel it was unethical for the office not to contact me letting me know that my credit card was being charged (though they say that I gave consent which could be true--I still feel they should have contacted me to let me know how much the charge would be and when it would be put on my card). But mostly I feel it was unethical of them to charge me for this neurological test (along with the rest of the bill for the visit) on one credit card and then charge me again on my other credit card. To be double charged for a service I didn't know I was receiving was distressing enough, but what really made me write this report was the fact that I contacted the office on 6/**/13 about the wrongful charge and was told that they would get back to me. I heard nothing for almost a Month. I contacted them again 7/*/13 and was told that a check would "hopefully" be in the mail and reach me by the [redacted]. I stated that I did not see why a check was needed since the charge was made on my credit card. Why could they not credit my card with the $100? She said she would talk with her supervisor and get back to me. It is now 7/**/13 and I have neither received a call from the office nor a check in the mail. Everyone makes mistakes. But the lack of effort to correct the mistake and the lack of remorse for the mistake are really disturbing to me. I have seen several reports on yelp of other patients having similar issues with this office. Below are a few quotes: "the NY Pelvic Pain billing office charges my credit card a small amount (so that most people wouldn't notice it) every other month. Then I have to spend 2 hours calling them and my insurance (which is excellent, I don't pay more than copay) and then NY PP credits my card. I believe charging someone for payment already received from the insurance is called FRAUD! I have reported them." "I can't get through to a human. I even left a message, no call back. And its been about two weeks since my appointment." "They charged for services that I didn't receive (Preventative Counseling during a routine exam... what?). They charged my sister for an office visit when it was a routine exam (supposed to be covered under insurance). [redacted] from billing is nasty. Avoid this place." "Most of the interview and questionnaires were about mental status and emotional health but she never explained why they ask all these questions or what they do with this information. She was somewhat dismissive of some things I told her and questions I asked." [redacted]Desired Settlement: I would like my credit card to be immediately credited with $100 and I think that the office should change their billing practices. I also feel like the Dr and entire office need to be more responsive to calls and messages.

Business

Response:

Good Afternoon [redacted],

We have received your correspondence in reference to our patient, [redacted].

We understand that this may have been very frustrating for her, but my system does show that our Billing Manager [redacted], reached out to her on 5/*/2013 at 10:45 am, as well as our receptionist [redacted] on 7/*/2013 at 4:31 pm. We are a high volume physician's office but our policy is to return all voicemail messages by the close of business.

In reference to her consultation visit with [redacted], it was coded correctly. The patient receives her explanation of benefits before the practice and is notified if the insurance carrier is holding her responsible for any amount. As there are many insurance carriers that we participate with, as a courtesy we only verify if the patient's insurance is active. It is the patient's responsibility to be knowledgeable about their plan and to verify if the provider is in/out of network.

Even with all that said, we do understand that the patient frustration and have already issued her a full refund, in the amount of $100.00 via check. Please see a copy of the check attached to this letter.

We appreciate your assistance in resolving this matter. If you have any questions, or need to get in contact with me, please do not hesitate to call me or email me at [redacted].

Best Regards,