NY Top Brands, Inc

Hi, Buyer made this Order ID: # *** on *** November **, and it was shipped the same day with *** priority mail service tracking number:*** to this address:*** ***
*** *** **
*** *** ** *** with insurance of the value
and signature required and it was out for delivery November *** and the *** left Notice Left (No Authorized Recipient Available) after couples of days buyer contact us saying that they never received the boots/order,we tracked and we find out that buyer refused and they opened case with *** and there case was denied by ***, so we where waiting the *** to ship us back the item and as soon we receive it we made a refund for the boots,we attached two files ,one to show the refund,and one to show the case was opened with ***. Thank you please contact us for any more information. This message was marked as not needing a response. Learn moreRE: Order delivery inquiry from *** customer cristina won (Order: 106-8208091-2629803) From: cristina won (60570lqlrf83zwh@marketplace.***) Sent: Wednesday, December 2, 8:AMTo: NY Top Brands, Inc. ([email protected]) Order ID: 106-8208091-26298031 of Timberland Men's 6" Field Boot D(M) US Black I'll be happy to explain all this to Revdex.comI'm sure you will get that letter in the mailThank you for your rudenessThat's all I needed to file the complaint to *** on you. Cristina Wonof Monica Morrow646-645-0378On Dec 2, 10:AM, "NY Top Brands Inc- *** Marketplace" < [e-mail address removed]> wrote:Order ID 106-8208091-2629803:of Timberland Men's 6" Field Boot D(M) US Black [ASIN: B005N7TTRK]------------- Begin message -------------Thank you for you nice language miss cristina won==Did this solve your problem?If yes, click here:If no, click here:(We will share this feedback with the seller to help them improve their service in the future.)[commMgrHmdToken:AX3EV61TH7XA3] --- Original message ---Well maybe if you even tried to file a claim with ***, you would know theanswer to that!!! It never was delivered to my house, ddYou havethe worst costumer service I've ever had to deal withYou can keep theshipping cause at this point, I can see you need it more.Cristina Wonof Monica Morrow646-645-0378Order ID 106-8208091-2629803:of Timberland Men's 6" Field Boot D(M) US Black [ASIN: B005N7TTRK]------------- Begin message -------------As soon we receive it back "from ***" which I don't know how after it wassigned by your address!! we can issue a refund for the shoes only we don'tdo refund for the shipping cost Thank you--- Original message ---Order ID 106-8208091-2629803:of Timberland Men's 6" Field Boot D(M) US Black [ASIN: B005N7TTRK]------------- Begin message -------------Hello,We've been contacted by a customer regarding the order identified below.--------------------Order#: 106-8208091-2629803Item: Timberland Men's 6" Field Boot D(M) US BlackReason: Where's My Stuff ?Details: Hello,I want a full refund upon receiving the item, which include the expeditedshipping.Thank you.-------------------To respond to this customer, please reply to this e-mail or visit yourseller account at the following link:https://sellercentral.***/gp/communication-manager/inbox.htmlSincerely,Cust...⇄ Service Department***http://www.***------------- End message -------------For Your Information: To help arbitrate disputes and preserve trust andsafety, we retain all messages buyers and sellers send through ***for two years. This includes your response to the message above.*** uses filtering technology to protect buyers and sellers frompossible fraud. Messages that fail this filtering will not be transmitted.We want you to buy with confidence anytime you purchase products on***Learn more about Safe Online Shopping (http://www.***/gp/help/customer/display.html?nodeId=551434) and oursafe buying guarantee (http://www.***/gp/help/customer/display.html?nodeId=537868).------------- End message -------------For Your Information: To help arbitrate disputes and preserve trust and safety, we retain all messages buyers and sellers send through *** for two years. This includes your response to the message above. *** uses filtering technology to protect buyers and sellers from possible fraud. Messages that fail this filtering will not be transmitted.We want you to buy with confidence anytime you purchase products on ***Learn more about Safe Online Shopping ( http://www.***/gp/help/customer/display.html?nodeId=551434) and our safe buying guarantee ( http://www.***/gp/help/customer/display.html?nodeId=537868).This message was marked as not needing a response. Learn moreRE: Order delivery inquiry from *** customer cristina won (Order: 106-8208091-2629803) From: cristina won (60570lqlrf83zwh@marketplace.***) Sent: Wednesday, December 2, 8:AMTo: NY Top Brands, Inc. ([email protected]) Order ID: 106-8208091-26298031 of Timberland Men's 6" Field Boot D(M) US Black I'll be happy to explain all this to Revdex.comI'm sure you will get that letter in the mailThank you for your rudenessThat's all I needed to file the complaint to *** on you. Cristina Wonof Monica Morrow646-645-0378On Dec 2, 10:AM, "NY Top Brands Inc- *** Marketplace" < [e-mail address removed]> wrote:Order ID 106-8208091-2629803:of Timberland Men's 6" Field Boot D(M) US Black [ASIN: B005N7TTRK]------------- Begin message -------------Thank you for you nice language miss cristina won==Did this solve your problem?If yes, click here:If no, click here:(We will share this feedback with the seller to help them improve their service in the future.)[commMgrHmdToken:AX3EV61TH7XA3] --- Original message ---Well maybe if you even tried to file a claim with ***, you would know theanswer to that!!! It never was delivered to my house, ddYou havethe worst costumer service I've ever had to deal withYou can keep theshipping cause at this point, I can see you need it more.Cristina Wonof Monica Morrow646-645-0378Order ID 106-8208091-2629803:of Timberland Men's 6" Field Boot D(M) US Black [ASIN: B005N7TTRK]------------- Begin message -------------As soon we receive it back "from ***" which I don't know how after it wassigned by your address!! we can issue a refund for the shoes only we don'tdo refund for the shipping cost Thank you--- Original message ---Order ID 106-8208091-2629803:of Timberland Men's 6" Field Boot D(M) US Black [ASIN: B005N7TTRK]------------- Begin message -------------Hello,We've been contacted by a customer regarding the order identified below.--------------------Order#: 106-8208091-2629803Item: Timberland Men's 6" Field Boot D(M) US BlackReason: Where's My Stuff ?Details: Hello,I want a full refund upon receiving the item, which include the expeditedshipping.Thank you.-------------------To respond to this customer, please reply to this e-mail or visit yourseller account at the following link:https://sellercentral.***/gp/communication-manager/inbox.htmlSincerely,Cust...⇄ Service Department***http://www.***------------- End message -------------For Your Information: To help arbitrate disputes and preserve trust andsafety, we retain all messages buyers and sellers send through ***for two years. This includes your response to the message above.*** uses filtering technology to protect buyers and sellers frompossible fraud. Messages that fail this filtering will not be transmitted.We want you to buy with confidence anytime you purchase products on***Learn more about Safe Online Shopping (http://www.***/gp/help/customer/display.html?nodeId=551434) and oursafe buying guarantee (http://www.***/gp/help/customer/display.html?nodeId=537868).------------- End message -------------For Your Information: To help arbitrate disputes and preserve trust and safety, we retain all messages buyers and sellers send through *** for two years. This includes your response to the message above. *** uses filtering technology to protect buyers and sellers from possible fraud. Messages that fail this filtering will not be transmitted.We want you to buy with confidence anytime you purchase products on ***Learn more about Safe Online Shopping ( http://www.***/gp/help/customer/display.html?nodeId=551434) and our safe buying guarantee ( http://www.***/gp/help/customer/display.html?nodeId=537868)

Hi, Buyer made this Order ID: # [redacted] on [redacted] November **, 2015 and it was shipped the same day with [redacted] priority mail service tracking number:[redacted] to this address:
[redacted]
[redacted]
[redacted] ** [redacted]
with...

insurance of the value and signature required and it was out for delivery November [redacted]  and the [redacted] left Notice Left (No Authorized Recipient Available) after couples of days buyer contact us saying that they never received the boots/order,we tracked and we find out that buyer refused and they opened case with [redacted] and there case was denied by [redacted], so we where waiting  the [redacted] to ship us back the item and as soon we receive it we made a refund for the boots,we attached two files ,one to show the refund,and one to show the case was opened with [redacted]. 
Thank you please contact us for any more information.
 
This message was marked as not needing a response. Learn more
RE: Order delivery inquiry from [redacted] customer cristina won (Order: 106-8208091-2629803) From: cristina won (60570lqlrf83zwh@marketplace.[redacted]) Sent: Wednesday, December 2, 2015 8:34 AMTo: NY Top Brands, Inc. ([email protected]) 
Order ID: 106-8208091-26298031 of Timberland Men's 6" Field Boot 14 D(M) US Black
 
 
I'll be happy to explain all this to Revdex.com. I'm sure you will get that letter in the mail. Thank you for your rudeness. That's all I needed to file the complaint to [redacted] on you. 
Cristina Wonof Monica Morrow646-645-0378
On Dec 2, 2015 10:27 AM, "NY Top Brands Inc. - [redacted] Marketplace" < [e-mail address removed]> wrote:Order ID 106-8208091-2629803:1 of Timberland Men's 6" Field Boot 14 D(M) US Black [ASIN: B005N7TTRK]------------- Begin message -------------Thank you for you nice language miss cristina won==Did this solve your problem?If yes, click here:If no, click here:(We will share this feedback with the seller to help them improve their service in the future.)[commMgrHmdToken:AX3EV61TH7XA3] --- Original message ---Well maybe if you even tried to file a claim with [redacted], you would know theanswer to that!!! It never was delivered to my house, dd. You havethe worst costumer service I've ever had to deal with. You can keep theshipping cause at this point, I can see you need it more.Cristina Wonof Monica Morrow646-645-0378Order ID 106-8208091-2629803:1 of Timberland Men's 6" Field Boot 14 D(M) US Black [ASIN: B005N7TTRK]------------- Begin message -------------As soon we receive it back "from [redacted]" which I don't know how after it wassigned by your address!! we can issue a refund for the shoes only we don'tdo refund for the shipping cost . Thank you--- Original message ---Order ID 106-8208091-2629803:1 of Timberland Men's 6" Field Boot 14 D(M) US Black [ASIN: B005N7TTRK]------------- Begin message -------------Hello,We've been contacted by a customer regarding the order identified below.--------------------Order#: 106-8208091-2629803Item: Timberland Men's 6" Field Boot 14 D(M) US BlackReason: Where's My Stuff ?Details: Hello,I want a full refund upon receiving the item, which include the expeditedshipping.Thank you.-------------------To respond to this customer, please reply to this e-mail or visit yourseller account at the following link:https://sellercentral.[redacted]/gp/communication-manager/inbox.htmlSincere...⇄ Service Department[redacted]http://www.[redacted]------------- End message -------------For Your Information: To help arbitrate disputes and preserve trust andsafety, we retain all messages buyers and sellers send through [redacted]for two years.  This includes your response to the message above.[redacted] uses filtering technology to protect buyers and sellers frompossible fraud.  Messages that fail this filtering will not be transmitted.We want you to buy with confidence anytime you purchase products on[redacted]. Learn more about Safe Online Shopping (http://www.[redacted]/gp/help/customer/display.html?nodeId=551434) and oursafe buying guarantee (http://www.[redacted]/gp/help/customer/display.html?nodeId=537868).------------...⇄ End message -------------For Your Information: To help arbitrate disputes and preserve trust and safety, we retain all messages buyers and sellers send through [redacted] for two years.  This includes your response to the message above.  [redacted] uses filtering technology to protect buyers and sellers from possible fraud.  Messages that fail this filtering will not be transmitted.We want you to buy with confidence anytime you purchase products on [redacted]. Learn more about Safe Online Shopping ( http://www.[redacted]/gp/help/customer/display.html?nodeId=551434) and our safe buying guarantee ( http://www.[redacted]/gp/help/customer/display.html?nodeId=537868).
This message was marked as not needing a response. Learn more
RE: Order delivery inquiry from [redacted] customer cristina won (Order: 106-8208091-2629803) From: cristina won (60570lqlrf83zwh@marketplace.[redacted]) Sent: Wednesday, December 2, 2015 8:34 AMTo: NY Top Brands, Inc. ([email protected]) 
Order ID: 106-8208091-26298031 of Timberland Men's 6" Field Boot 14 D(M) US Black
 
 
I'll be happy to explain all this to Revdex.com. I'm sure you will get that letter in the mail. Thank you for your rudeness. That's all I needed to file the complaint to [redacted] on you. 
Cristina Wonof Monica Morrow646-645-0378
On Dec 2, 2015 10:27 AM, "NY Top Brands Inc. - [redacted] Marketplace" < [e-mail address removed]> wrote:Order ID 106-8208091-2629803:1 of Timberland Men's 6" Field Boot 14 D(M) US Black [ASIN: B005N7TTRK]------------- Begin message -------------Thank you for you nice language miss cristina won==Did this solve your problem?If yes, click here:If no, click here:(We will share this feedback with the seller to help them improve their service in the future.)[commMgrHmdToken:AX3EV61TH7XA3] --- Original message ---Well maybe if you even tried to file a claim with [redacted], you would know theanswer to that!!! It never was delivered to my house, dd. You havethe worst costumer service I've ever had to deal with. You can keep theshipping cause at this point, I can see you need it more.Cristina Wonof Monica Morrow646-645-0378Order ID 106-8208091-2629803:1 of Timberland Men's 6" Field Boot 14 D(M) US Black [ASIN: B005N7TTRK]------------- Begin message -------------As soon we receive it back "from [redacted]" which I don't know how after it wassigned by your address!! we can issue a refund for the shoes only we don'tdo refund for the shipping cost . Thank you--- Original message ---Order ID 106-8208091-2629803:1 of Timberland Men's 6" Field Boot 14 D(M) US Black [ASIN: B005N7TTRK]------------- Begin message -------------Hello,We've been contacted by a customer regarding the order identified below.--------------------Order#: 106-8208091-2629803Item: Timberland Men's 6" Field Boot 14 D(M) US BlackReason: Where's My Stuff ?Details: Hello,I want a full refund upon receiving the item, which include the expeditedshipping.Thank you.-------------------To respond to this customer, please reply to this e-mail or visit yourseller account at the following link:https://sellercentral.[redacted]/gp/communication-manager/inbox.htmlSincere...⇄ Service Department[redacted]http://www.[redacted]------------- End message -------------For Your Information: To help arbitrate disputes and preserve trust andsafety, we retain all messages buyers and sellers send through [redacted]for two years.  This includes your response to the message above.[redacted] uses filtering technology to protect buyers and sellers frompossible fraud.  Messages that fail this filtering will not be transmitted.We want you to buy with confidence anytime you purchase products on[redacted]. Learn more about Safe Online Shopping (http://www.[redacted]/gp/help/customer/display.html?nodeId=551434) and oursafe buying guarantee (http://www.[redacted]/gp/help/customer/display.html?nodeId=537868).------------...⇄ End message -------------For Your Information: To help arbitrate disputes and preserve trust and safety, we retain all messages buyers and sellers send through [redacted] for two years.  This includes your response to the message above.  [redacted] uses filtering technology to protect buyers and sellers from possible fraud.  Messages that fail this filtering will not be transmitted.We want you to buy with confidence anytime you purchase products on [redacted]. Learn more about Safe Online Shopping ( http://www.[redacted]/gp/help/customer/display.html?nodeId=551434) and our safe buying guarantee ( http://www.[redacted]/gp/help/customer/display.html?nodeId=537868).

Review: I ordered shoes from this business through [redacted]'s marketplace. The shoes were (apparently) shipped. They were delivered somewhere (apparently). I never received them. They were signed for by someone with a very different name from mine. I tried to take the issue of non-receipt up with this company. Everyone points to someone else. [redacted] says I have to work it out directly with this company. This company told me they were 100% not liable. They even asked me to make sure I don't live with the person who signed for the package, as if I don't know who I live with or what their names are. They blame the post office. While I have a claim made with the post office, it is poor customer service not to provide a replacement and handle the shipping complaint on behalf of the customer. I have spent HOURS on the phone because of this issue. I have lost $200 with no foreseeable resolution in sight because of this companies incredibly poor customer service. Because of this "business" I will not do business with them or [redacted] again.Desired Settlement: I just want a refund. I didn't receive the product. I have made hundreds of purchases with [redacted] and I have never made a claim until now since I never received the boots. Someone has to make this right and I was truly appalled by the cold, discourteous customer service I've received from this company.

Business

Response:

Hi, Buyer made this Order ID: # [redacted] on [redacted] November **, 2015 and it was shipped the same day with [redacted] priority mail service tracking number:[redacted] to this address:[redacted]

[redacted] with insurance of the value and signature required and it was out for delivery November [redacted] and the [redacted] left Notice Left (No Authorized Recipient Available) after couples of days buyer contact us saying that they never received the boots/order,we tracked and we find out that buyer refused and they opened case with [redacted] and there case was denied by [redacted], so we where waiting the [redacted] to ship us back the item and as soon we receive it we made a refund for the boots,we attached two files ,one to show the refund,and one to show the case was opened with [redacted]. Thank you please contact us for any more information. This message was marked as not needing a response. Learn more