NY Waterway Tours

Revdex.com:
At this time, I have not been contacted by NY Waterway Tours regarding complaint ID ***
Sincerely,
*** ***

Review: This company does not provide with the service it sells. On Friday-August **, we were trying to board a NY Waterway ferry from [redacted] in Brooklyn going to Wall Street in Manhattan. We, a family of two adults and two children aged 3 and 5, purchased the tickets at the vending machine and waited for the ferry. The boat arrived out of schedule and we were rejected and denied boarding by the staff, due to "lack of life jackets for the kids". The crew was very rude, but we decided to wait for the next boat. The next boat arrived late, and again in a very rude fashion my family was denied the boarding. We were actually told to wait in one spot and then chained off by the crew member like cattle. At that point, I complained to the NY Waterway pier operator. He said there is nothing he can do, so I called the Customer Service at NY Waterway. I was told they can do nothing about it at which point I requested a ticket refund. The company rep, [redacted], said there are no refunds, and there is nothing that can be done. We decided to wait for another ferry, for which we were not even allowed to enter the ramp anymore, and got rejected for the third time. There were also other families rejected with their children with us. A mother with an infant (how was the NY Waterway planning to put a life jacket on he newborn?) and another father with a 2-year old daughter, who immediately proceeded to call the local councilman. IN THE END, WE SPENT NEARLY TWO HOURS IN SWELTERING HEAT ON THE [redacted] PIER ONLY TO BE REJECTED BY THREE FERRIES AND THEIR CAPTAINS.Desired Settlement: Improved service and customer awareness of this business practices.

Consumer

Response:

At this time, I have not been contacted by NY Waterway Tours regarding complaint ID [redacted].

Sincerely,