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NYC Luxury Limousine

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NYC Luxury Limousine Reviews (2)

Review: We ordered a limo bus for the prom. It arrived, but didn't get very far. It had no A/C to begin with and shortly after all the children boarded the limo, it broke down. Several parents had to rescue the kids and drive them to prom. They were 2 hours late. [redacted], the contact person, assured us that we would receive a refund and he would "make it right." He mentioned a free ride to NYC as compensation as well as a refund. This took place on June **, 2014. It is now July ** and there is still no refund. Many parents went in on this and everyone is awaiting their money back. I called to resolve the matter with [redacted], and he hung up on me TWICE. I did not get nasty, I was completely polite and professional. He refused to speak to me or to resolve the matter.Desired Settlement: I would like a refund of the amount paid, specifically $3200.00 for the limo and $465.00 cash tip that was given the driver. The service was never rendered as the limo did not take the kids anywhere. As a result, the tip is to be returned as well.

Review: On Tuesday, August **, 2014 I made a full payment ($1,600) on my Cc for a Party Bus Reservation for my nieces Sweet 16 for Sunday, August **, 2014 that was advertised on their website [redacted] .. When speaking with [redacted] of the company he guaranteed me that the bus was as advertised on the website I asked him several times since I could not see the bus in person prior to Sunday. I stressed that my nieces bday was a very special day and I did not want anything to go wrong.As my niece and her 28 guest waited outside, the Tour Guide got off the bus with an envelope requesting my signature on paper work I had already sent . I told him I found it odd that he was rushing me and that I would like to see the inside of the bus. Once he opened the door the bus was NOT the same bus he advertised. It was a regular bus with NO neon light, NO pole, No Air Condition, Speakers were not working. In conclusion it was not a PARTY BUS as advertised and that I rented. After I called [redacted] and advised him of his false advertising and told him the club lights were not working and that I did not appreciate his dishonesty he got upset and hung up on me. The tour guide then proceeded to show me the papers he wanted me to sign which was a new bill with a different Rate than the payment I had made already. After bringing this to his attention he called [redacted]) he then came to me and told him [redacted] instructed him to leave immediately and to only accept cash from me. I was in a bad place having 28 kids waiting so I agreed to pay him in Cash $1600 and $200 for gratuity. He then told me my card would not be charged because I did not sign the forms. After reviewing my statement I saw on Monday, August [redacted] that my CC was charged. After getting on the bus with all 28 kids we stopped at Prospect part to take pictures and the Tour Guide who received the money from me said he would be back in 45 min. He never showed back up, after calling him for over 1 hour the driver came back without the Tour Guide and said he disappeared. We drove to the city and when we requested fresh air we was told the AC was not working. I then told the [redacted]) to please take us back home that the whole experience was ruined.Desired Settlement: My niece experience was ruined and at this point I just want him to reverse the charges back to my CC that he should of not charged since I paid Cash.

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Description: LIMOUSINE SERVICE

Address: 75 Maiden Ln #227, New York, New York, United States, 10038

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