Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]
Dear Customer, We are sorry to hear about your experience with your insuranceWe, however, have absolutely NOTHING to do with your insurance or your brokerage deal We do NOT ever get involved in any type of insurance sells or brokerage; if you purchased an insurance trough a broker you should handle with the broker directly or make any complaints to him or his company not usWe sell cars and cars only and we make that clear to all of our customers We suggest that you contact your broker and resolve this matter with him/them directlyas we really have no involvement either directly or indirectly with insurance and do NOT profit or solicit the business Your business is highly appreciated Thank you, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] ***
Dear Sir, I have met [redacted] to discuss the warranty matterI informed [redacted] that cancelling the warranty might not be a good idea as he might need it in the future, but he always had the option to cancel it! only once did he mention the ATP (and I stated clearly from day one that while both are optional, ATP is none cancelable).The extended warranty is now cancelled and funds refunded(as clearly explained and agreed, funds are applied towards the Principal.) [redacted] is welcome to call and discuss any other issue that he might haveI think we did out best to clarify this matter and we really hope to retain [redacted] as a customerThank you,
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [The dealership is aware of this because I was told that I could take care of the auto insurance right there on their premises, the person that handled the insurance is a salesperson employed there] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [ [redacted] didn't explained to me on December **,2014, the day I bought the car that both ATP/ETCH 10K POLICY and SERVICE CONTRACT were optionalIt was when I realize that it optional and went back to him to cancel both the ATP/ETCH 10K POLICY and SERVICE CONTRACT that he told me that I can only cancel the SERVICE CONTRACT but can't cancel the ATP/ETCH 10K POLICYI case here is once I was not made aware on the day I bought that both ATP/ETCH 10K POLICY and SERVICE CONTRACT were optional, they must refund both to meAn amount of $1,for the serice contract has reflected on my accountI think I deserve FULL refund for both ATP/ETCH 10K POLICY and SERVICE CONTRACT since I was not MADE AWARE they were OPTIONAL on the day of buying the car.Thank you.] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Dear Customer,
We processed the refund with you over the phonePlease allow up to business days for processing (based on your banking system)
We appreciate you business and thank you for your patience
thank you,
***
Dear Sir/Madam,
We greeted this customer and showed him the car as well as provided a test drivethen proceeded to close the deal after we agreed on the numberswe spent hours going every detail of the contractthen we signed and finalized the deal and issued temp registrationThe
price included a check for 10k and a 100$ initial credit card
The customer requested that we put brand new brakes on the car and we agreed after delivery; we agreed and kept the car to do a full maintenance on it as agreed. The customer then called us days later to renegotiate the contract, something that we don't do over the phone.. we promptly requested that he comes to our office and we can discuss any possible issues or concerns that he might haveWe, then agreed to meet on Saturday
The customer then put a stop payment on the check (an illegal action that we could have pursued, but waived to figure out what the issue was or if there was any liquidity issues that we might assist the customer with)few days after the customer requested to cancel the contract, something that we agreed to and obliged again as part of our customer service commitmentNY Law does NOT provide for any cooling off period and customers are NOT able to cancel a contract once it is signedWe did NOT enforce our right again to please the customer and keep him happy even if it meant loosing his business. The idea been that he might in the future come back and make a purchase or direct others to do so
days ago, the customer requested over the phone that we issue a credit to his credit card, we agreed but stated that we need the receipt and the credit card to issue a credit (Company Policy to ensure the security of our customers and avoid fraudulent actions); we then reconsidered due to the distance involved and requested that the customer mails, email or fax us an authorization to refund the card with the numbers, as well as the receiptwe are yet to receive any
We will be more than happy to accommodate this customer's request promptly and issue a refund for $ providing that we receive a credit card copy with a request in writing (We insist on this to protect both customers and us
we can also send you a copy of the actual signed and executed copy of the actual contract alongside the canceled check
Rest assured that we do beyond our obligations and duties to satisfy of all our customers and do our very best to make them happy and we would love to make this customer happy as well within reason..
please do not hesitate to contact me if you have any additional questions or concerns
thank you,
*** ***
** *** has purchased insurance thru a third party we at queens auto sales do not sales insurance if we can help you any way can reference to the car purchase please feel free to contact us
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Dear Mgmtof Queens Auto Sales,
We are not happy with our purchase because of the fact that
the vehicle we bought was defectiveWe understand that you are a New York
dealer so you only do NY safety inspectionAccording to your statement, the
vehicle passed safety inspection based on NY safety standardsI would like to
note that first thing that comes to mind when inspecting a vehicle is safety
Here is an example of why we failed *** state safety inspection(Please see
link for pictures ***
I did not think that NY safety inspection would pass this vehicle based on the
amount of tread left on the tiresWe will also be making a complaint on the
inspection station that passed this vehicleThis is one of our concerns for
safety and why we cannot drive the vehicle back to your dealership because we
would be risking our lives and othersGiven the nature of a used car under NY
Lemon Law, what are the coverages that your customers are covered by? Before
purchasing the vehicle, we were not told that the tires were worn, rear struts
leaking and front brakes needing to be replacedThat is why the vehicle needed
to be inspected before being soldBut unfortunately, we are assuming the
inspection station that inspected this vehicle just slapped on the inspection
sticker without thoroughly inspecting the whole vehicle, which is required by
LAWThe Lexus Dealership that we had our vehicle inspected said “There is no
way the vehicle could have passed inspection.” This is another reason why we do
not trust your technicians on fixing our vehicle due to no concerns for safety
Regarding the information about the coverages, we would definitely
appreciated it if you provide that to usAlso regarding giving you an
opportunity to rectify any issues that we might have with our purchased car, we
have given many chances over the phone and spoken to the ***, ***We’ve
also faxed multiple times the quote we’ve received on the repairs and said we
would be taken care of, but only received delaysTherefore, giving us no
choice but to write a complaint with Revdex.com
Regarding to having to bring the vehicle back to the
dealership to get this repaired, please refer to the response above (Vehicle is
not in operable condition and we do not trust the technicians that did not
thoroughly inspect the vehicle for safety)
What frustrate us the most is that we bought a “Certified
Pre-Owned Vehicle” that we cannot drive from the day of purchase (Aug**,
2014) ‘til this day (Oct**, 2014) and counting
We have called the telephone listed ###-###-#### on 10/**/
We asked for the *** and spoke with ***He then requested us to send a
text pic with the quote for the repairs and he will take care of itWe haven’t
heard back as of yet
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Dear Sir, The warranty was canceled as agreed and the check was mailed to the bank as agreed with customerAs for the ATP policy, it was explained clearly to the customer that the product is none cancelable and none refundableThe check is applied towards principal only as clearly explained
to *** ***Please allow hours for posting (Customer did NOT provide account number till hours ago.)Thank you, *** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
As I stated in my complain, it wasn't explained to me when I was purchasing the car that both the ATP/ETCH 10K POLICY which costed $and SERVICE CONTRACT which costed $I was just told if I had a problem it will be fixed with years and if the car is stolen they will pay me that amount due within the period.It was added as if it was mandatory, but when I realized it was optional and went back to cancel it, I was told told the ATP/ETCH 10K POLICY can't be cancelledAnd for the SERVICE CONTRACT since December **, I have been calling and going there almost every other weekend. It was on April *, when I called him that he asked me send him my account number and address of the bank.Since I wasn't told it was optional, I think I have the right to get refund for both ATP/ETCH 10K POLICY and the SERVICE CONTRACT.Thank you
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
we have mailed copies of the paperwork and the check to the address given on occasions, but the mail was returned.
We will be happy to provide a check for $alongside another copy of all paperwork if the customer wishes to come back to our office or provide us with
another mailing address.
We pride ourselves in providing great customer service after each sale and we are here to help any and all of our customers
thank you,
Hi *** ***,
We are pleased to arrive at an understanding that is satisfactory to you
We will mail you a check for the amount of $ to settle all open disputes, miss understandings and matters
This check will constitute a final settlement and no further payment shall be made
We really appreciate your business and thank you for been a customer
Thank you,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
At this moment, I am requesting $refund on the deposit that has not been refunded, can provide you ONLY copy of the receipt, and $for traveling and meal expense for driving for hours both ways
The charges for traveling and meal should accommodate my needs and satisfaction from the experience
Your urgent response is appreciated
Thank you
Sincerely
*** ***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[The money was returned to me on 11/**/2014. My complaint has been resolved.]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
Dear Respected customer with all due respect we provide all documentation and explanation of all charges prior signing any documents what's so ever how ever if there is any confusion we always stand behind our product and customers please feel free to visit our office so we can go over your...
paperwork so there is no misunderstanding and if there is any mistakes on our part we will be more then happy to correct it.
Feel free to call me to set up an appointment in this regards ###-###-#### [redacted]
Dear Sir, I have met [redacted] to discuss the warranty matter. I informed [redacted] that cancelling the warranty might not be a good idea as he might need it in the future, but he always had the option to cancel it! only once did he mention the ATP (and I stated clearly from day one that while both are optional, ATP is none cancelable).The extended warranty is now cancelled and funds refunded. (as clearly explained and agreed, funds are applied towards the Principal.). [redacted] is welcome to call and discuss any other issue that he might have. I think we did out best to clarify this matter and we really hope to retain [redacted] as a customer.. Thank you,
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[The dealership is aware of this because I was told that I could take care of the auto insurance right there on their premises, the person that handled the insurance is a salesperson employed there]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]
Dear Customer, We are sorry to hear about your experience with your insuranceWe, however, have absolutely NOTHING to do with your insurance or your brokerage deal We do NOT ever get involved in any type of insurance sells or brokerage; if you purchased an insurance trough a broker you should handle with the broker directly or make any complaints to him or his company not usWe sell cars and cars only and we make that clear to all of our customers We suggest that you contact your broker and resolve this matter with him/them directlyas we really have no involvement either directly or indirectly with insurance and do NOT profit or solicit the business Your business is highly appreciated Thank you, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] ***
Dear Sir, I have met [redacted] to discuss the warranty matterI informed [redacted] that cancelling the warranty might not be a good idea as he might need it in the future, but he always had the option to cancel it! only once did he mention the ATP (and I stated clearly from day one that while both are optional, ATP is none cancelable).The extended warranty is now cancelled and funds refunded(as clearly explained and agreed, funds are applied towards the Principal.) [redacted] is welcome to call and discuss any other issue that he might haveI think we did out best to clarify this matter and we really hope to retain [redacted] as a customerThank you,
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [The dealership is aware of this because I was told that I could take care of the auto insurance right there on their premises, the person that handled the insurance is a salesperson employed there] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [ [redacted] didn't explained to me on December **,2014, the day I bought the car that both ATP/ETCH 10K POLICY and SERVICE CONTRACT were optionalIt was when I realize that it optional and went back to him to cancel both the ATP/ETCH 10K POLICY and SERVICE CONTRACT that he told me that I can only cancel the SERVICE CONTRACT but can't cancel the ATP/ETCH 10K POLICYI case here is once I was not made aware on the day I bought that both ATP/ETCH 10K POLICY and SERVICE CONTRACT were optional, they must refund both to meAn amount of $1,for the serice contract has reflected on my accountI think I deserve FULL refund for both ATP/ETCH 10K POLICY and SERVICE CONTRACT since I was not MADE AWARE they were OPTIONAL on the day of buying the car.Thank you.] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Dear Customer,
We processed the refund with you over the phonePlease allow up to business days for processing (based on your banking system)
We appreciate you business and thank you for your patience
thank you,
***
Dear Sir/Madam,
We greeted this customer and showed him the car as well as provided a test drivethen proceeded to close the deal after we agreed on the numberswe spent hours going every detail of the contractthen we signed and finalized the deal and issued temp registrationThe
price included a check for 10k and a 100$ initial credit card
The customer requested that we put brand new brakes on the car and we agreed after delivery; we agreed and kept the car to do a full maintenance on it as agreed. The customer then called us days later to renegotiate the contract, something that we don't do over the phone.. we promptly requested that he comes to our office and we can discuss any possible issues or concerns that he might haveWe, then agreed to meet on Saturday
The customer then put a stop payment on the check (an illegal action that we could have pursued, but waived to figure out what the issue was or if there was any liquidity issues that we might assist the customer with)few days after the customer requested to cancel the contract, something that we agreed to and obliged again as part of our customer service commitmentNY Law does NOT provide for any cooling off period and customers are NOT able to cancel a contract once it is signedWe did NOT enforce our right again to please the customer and keep him happy even if it meant loosing his business. The idea been that he might in the future come back and make a purchase or direct others to do so
days ago, the customer requested over the phone that we issue a credit to his credit card, we agreed but stated that we need the receipt and the credit card to issue a credit (Company Policy to ensure the security of our customers and avoid fraudulent actions); we then reconsidered due to the distance involved and requested that the customer mails, email or fax us an authorization to refund the card with the numbers, as well as the receiptwe are yet to receive any
We will be more than happy to accommodate this customer's request promptly and issue a refund for $ providing that we receive a credit card copy with a request in writing (We insist on this to protect both customers and us
we can also send you a copy of the actual signed and executed copy of the actual contract alongside the canceled check
Rest assured that we do beyond our obligations and duties to satisfy of all our customers and do our very best to make them happy and we would love to make this customer happy as well within reason..
please do not hesitate to contact me if you have any additional questions or concerns
thank you,
*** ***
** *** has purchased insurance thru a third party we at queens auto sales do not sales insurance if we can help you any way can reference to the car purchase please feel free to contact us
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Dear Mgmtof Queens Auto Sales,
We are not happy with our purchase because of the fact that
the vehicle we bought was defectiveWe understand that you are a New York
dealer so you only do NY safety inspectionAccording to your statement, the
vehicle passed safety inspection based on NY safety standardsI would like to
note that first thing that comes to mind when inspecting a vehicle is safety
Here is an example of why we failed *** state safety inspection(Please see
link for pictures ***
I did not think that NY safety inspection would pass this vehicle based on the
amount of tread left on the tiresWe will also be making a complaint on the
inspection station that passed this vehicleThis is one of our concerns for
safety and why we cannot drive the vehicle back to your dealership because we
would be risking our lives and othersGiven the nature of a used car under NY
Lemon Law, what are the coverages that your customers are covered by? Before
purchasing the vehicle, we were not told that the tires were worn, rear struts
leaking and front brakes needing to be replacedThat is why the vehicle needed
to be inspected before being soldBut unfortunately, we are assuming the
inspection station that inspected this vehicle just slapped on the inspection
sticker without thoroughly inspecting the whole vehicle, which is required by
LAWThe Lexus Dealership that we had our vehicle inspected said “There is no
way the vehicle could have passed inspection.” This is another reason why we do
not trust your technicians on fixing our vehicle due to no concerns for safety
Regarding the information about the coverages, we would definitely
appreciated it if you provide that to usAlso regarding giving you an
opportunity to rectify any issues that we might have with our purchased car, we
have given many chances over the phone and spoken to the ***, ***We’ve
also faxed multiple times the quote we’ve received on the repairs and said we
would be taken care of, but only received delaysTherefore, giving us no
choice but to write a complaint with Revdex.com
Regarding to having to bring the vehicle back to the
dealership to get this repaired, please refer to the response above (Vehicle is
not in operable condition and we do not trust the technicians that did not
thoroughly inspect the vehicle for safety)
What frustrate us the most is that we bought a “Certified
Pre-Owned Vehicle” that we cannot drive from the day of purchase (Aug**,
2014) ‘til this day (Oct**, 2014) and counting
We have called the telephone listed ###-###-#### on 10/**/
We asked for the *** and spoke with ***He then requested us to send a
text pic with the quote for the repairs and he will take care of itWe haven’t
heard back as of yet
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Dear Sir, The warranty was canceled as agreed and the check was mailed to the bank as agreed with customerAs for the ATP policy, it was explained clearly to the customer that the product is none cancelable and none refundableThe check is applied towards principal only as clearly explained
to *** ***Please allow hours for posting (Customer did NOT provide account number till hours ago.)Thank you, *** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
As I stated in my complain, it wasn't explained to me when I was purchasing the car that both the ATP/ETCH 10K POLICY which costed $and SERVICE CONTRACT which costed $I was just told if I had a problem it will be fixed with years and if the car is stolen they will pay me that amount due within the period.It was added as if it was mandatory, but when I realized it was optional and went back to cancel it, I was told told the ATP/ETCH 10K POLICY can't be cancelledAnd for the SERVICE CONTRACT since December **, I have been calling and going there almost every other weekend. It was on April *, when I called him that he asked me send him my account number and address of the bank.Since I wasn't told it was optional, I think I have the right to get refund for both ATP/ETCH 10K POLICY and the SERVICE CONTRACT.Thank you
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
we have mailed copies of the paperwork and the check to the address given on occasions, but the mail was returned.
We will be happy to provide a check for $alongside another copy of all paperwork if the customer wishes to come back to our office or provide us with
another mailing address.
We pride ourselves in providing great customer service after each sale and we are here to help any and all of our customers
thank you,
Hi *** ***,
We are pleased to arrive at an understanding that is satisfactory to you
We will mail you a check for the amount of $ to settle all open disputes, miss understandings and matters
This check will constitute a final settlement and no further payment shall be made
We really appreciate your business and thank you for been a customer
Thank you,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
At this moment, I am requesting $refund on the deposit that has not been refunded, can provide you ONLY copy of the receipt, and $for traveling and meal expense for driving for hours both ways
The charges for traveling and meal should accommodate my needs and satisfaction from the experience
Your urgent response is appreciated
Thank you
Sincerely
*** ***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[The money was returned to me on 11/**/2014. My complaint has been resolved.]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
Dear Respected customer with all due respect we provide all documentation and explanation of all charges prior signing any documents what's so ever how ever if there is any confusion we always stand behind our product and customers please feel free to visit our office so we can go over your...
paperwork so there is no misunderstanding and if there is any mistakes on our part we will be more then happy to correct it.
Feel free to call me to set up an appointment in this regards ###-###-#### [redacted]
Dear Sir, I have met [redacted] to discuss the warranty matter. I informed [redacted] that cancelling the warranty might not be a good idea as he might need it in the future, but he always had the option to cancel it! only once did he mention the ATP (and I stated clearly from day one that while both are optional, ATP is none cancelable).The extended warranty is now cancelled and funds refunded. (as clearly explained and agreed, funds are applied towards the Principal.). [redacted] is welcome to call and discuss any other issue that he might have. I think we did out best to clarify this matter and we really hope to retain [redacted] as a customer.. Thank you,
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[The dealership is aware of this because I was told that I could take care of the auto insurance right there on their premises, the person that handled the insurance is a salesperson employed there]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]