To Whom it May Concern:We arrived to property on 10/30/and replaced the ice maker valve for the fridgeOur office is closed on Sundays, however, there is an emergency number we can be reached throughThe customer did not contact Just Plumbing Services, Inc., they contacted their home
warranty company who then sent out a different plumbing companyWe have reviewed the invoice from second plumbing company and have found no workmanship failures as describedWe spoke with the second plumbing company sent out and they have advised that this leak was caused by manufacturer defectAt this time we ask that you address this complaint to both your home owners insurance and/or the manufacturerIf fault is shown that Just Plumbing Services, Inc., would be liable for failure please provide proof and we will forward said information to our insurance company for reviewDesired Settlement: You, the home owner, would have to speak with your insurance company as it would be your choice of what company you would like to use Thank You,
Mr***, The technician arrived on site to your property (your contract with *** states you are required to pay a “service fee” upon a “Request”, not us showing up) to find only tenants onsiteThe tenants showed the technician the issue, which was the water hammering in the master bathroom and hall bathroomTechnician now MUST advise “your” warranty company of the complaintTechnician called into *** and advised*** said they will not pay to figure out why the water hammering is happeningThe technician informed the tenants, then called your number in front of the tenants to inform youYou did not answer You called the office and they gave you the standard $diagnosis feeJPS Incdoes not employee phone plumbersThey do not give estimates of thousands of dollars, because they are not plumbersI asked you to provide an estimate that we so call gave you? Do you have it? We don’t, because we didn’t give you one *** has collected the $from me that I collected from youPlease contact “Your” warranty company and take these issues up with themYou do not pay me a monthly fee and we do not have a contract signed agreeing to anything eitherAll this is with “your” warranty company that you pay monthly and have a signed contract with Mr***, you should remove this complaint from Just Plumbing and file the complaint with the company you have the real issues withIt would only be rightYour voice has been heard but my hands are tied by your signed contract with another company that we are a 3rd party service provider for
On 06/11/2015: We arrived to property and found there to be water hammeringCalled "customers" warranty company and explained that there is water hammeringThe customers warranty company denied customer, Not Just PlumbingCustomer is mad at the messenger, and maybe
the customer should call back their warranty company they have a contract with and yell and complain to them about the contract he has in place for his homeJust Plumbing Services Incnever gave customer any estimate to resolve the issue as the tenants were the only people on-site and customer was unreachable during serviceWhen customer called into office at a later time, he was given a diagnoses fee of $49.95 to go back out to property to figure out what the issue wasI would like the proof of the estimate amounts customer is saying was given to him to fix said problem. As for the service fee of $that the customer paid to their warranty company per the contract they have with their warranty companyCustomer would have to again call their warranty company and discuss the fee's they have signed and agreed tooThat issue is something Just Plumbing Services Inc. is unable to control nor have the option of refunding the service feeThank you
After reviewing the invoice from AMPM, the second plumbing company used, no where does this state there was a workmanship failureAt this time, if you can provide proof this was an actual workmanship failure we can send such proof to our insurance for reviewIf you can not provide proof you would have to pursue through the manufacturer for further help on this matter
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Just Plumbing is distorting the facts. Just Plumbing called me to let me know that the warranty company denied the claim since it wasn't a leak, however offered to engage services with me directly to diagnose the problem. I told them that it was a Pressure Regulator Valve that needed to be replaced. They discounted by diagnosis and said that they would have to replace components one at a time in order to determine the problem and that it may cost several thousand dollars. I told them that the technician didn't know what he was talking about and asked to speak with the manager. The manager(owner) came on the phone and began berating me in that I should indicate that the technician didn't know what he was talking about. I again stressed that it was the Pressure Regulator valve and had they diagnosed it that way, the warranty company would have replaced it. She (owner) refused to do that and told be to go to another plumber. I did just that and engaged another Plumber who correctly diagnosed the problem and replaced the Pressure Regulator Valve. I had to incur the expense myself since Just Plumbing had closed the case with the warranty company who would not open it again. Don't ever us American Home Shied. After the valve was replaced the problem was solved. I basically had to diagnose the problem myself and use a different plumber to keep from getting ripped off by Just Plumbing! Whoever reads this.............please do not listen to Just Plumbings excuses.
Regards,
[redacted]
To Whom it May Concern:We arrived to property on 10/30/and replaced the ice maker valve for the fridgeOur office is closed on Sundays, however, there is an emergency number we can be reached throughThe customer did not contact Just Plumbing Services, Inc., they contacted their home
warranty company who then sent out a different plumbing companyWe have reviewed the invoice from second plumbing company and have found no workmanship failures as describedWe spoke with the second plumbing company sent out and they have advised that this leak was caused by manufacturer defectAt this time we ask that you address this complaint to both your home owners insurance and/or the manufacturerIf fault is shown that Just Plumbing Services, Inc., would be liable for failure please provide proof and we will forward said information to our insurance company for reviewDesired Settlement: You, the home owner, would have to speak with your insurance company as it would be your choice of what company you would like to use Thank You,
Mr***, The technician arrived on site to your property (your contract with *** states you are required to pay a “service fee” upon a “Request”, not us showing up) to find only tenants onsiteThe tenants showed the technician the issue, which was the water hammering in the master bathroom and hall bathroomTechnician now MUST advise “your” warranty company of the complaintTechnician called into *** and advised*** said they will not pay to figure out why the water hammering is happeningThe technician informed the tenants, then called your number in front of the tenants to inform youYou did not answer You called the office and they gave you the standard $diagnosis feeJPS Incdoes not employee phone plumbersThey do not give estimates of thousands of dollars, because they are not plumbersI asked you to provide an estimate that we so call gave you? Do you have it? We don’t, because we didn’t give you one *** has collected the $from me that I collected from youPlease contact “Your” warranty company and take these issues up with themYou do not pay me a monthly fee and we do not have a contract signed agreeing to anything eitherAll this is with “your” warranty company that you pay monthly and have a signed contract with Mr***, you should remove this complaint from Just Plumbing and file the complaint with the company you have the real issues withIt would only be rightYour voice has been heard but my hands are tied by your signed contract with another company that we are a 3rd party service provider for
The second plumbing company did not say that this was a manufacturer issuePlease see the attached write up from the secondary plumbing service
On 06/11/2015: We arrived to property and found there to be water hammeringCalled "customers" warranty company and explained that there is water hammeringThe customers warranty company denied customer, Not Just PlumbingCustomer is mad at the messenger, and maybe
the customer should call back their warranty company they have a contract with and yell and complain to them about the contract he has in place for his homeJust Plumbing Services Incnever gave customer any estimate to resolve the issue as the tenants were the only people on-site and customer was unreachable during serviceWhen customer called into office at a later time, he was given a diagnoses fee of $49.95 to go back out to property to figure out what the issue wasI would like the proof of the estimate amounts customer is saying was given to him to fix said problem. As for the service fee of $that the customer paid to their warranty company per the contract they have with their warranty companyCustomer would have to again call their warranty company and discuss the fee's they have signed and agreed tooThat issue is something Just Plumbing Services Inc. is unable to control nor have the option of refunding the service feeThank you
After reviewing the invoice from AMPM, the second plumbing company used, no where does this state there was a workmanship failureAt this time, if you can provide proof this was an actual workmanship failure we can send such proof to our insurance for reviewIf you can not provide proof you would have to pursue through the manufacturer for further help on this matter
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Just Plumbing is distorting the facts. Just Plumbing called me to let me know that the warranty company denied the claim since it wasn't a leak, however offered to engage services with me directly to diagnose the problem. I told them that it was a Pressure Regulator Valve that needed to be replaced. They discounted by diagnosis and said that they would have to replace components one at a time in order to determine the problem and that it may cost several thousand dollars. I told them that the technician didn't know what he was talking about and asked to speak with the manager. The manager(owner) came on the phone and began berating me in that I should indicate that the technician didn't know what he was talking about. I again stressed that it was the Pressure Regulator valve and had they diagnosed it that way, the warranty company would have replaced it. She (owner) refused to do that and told be to go to another plumber. I did just that and engaged another Plumber who correctly diagnosed the problem and replaced the Pressure Regulator Valve. I had to incur the expense myself since Just Plumbing had closed the case with the warranty company who would not open it again. Don't ever us American Home Shied. After the valve was replaced the problem was solved. I basically had to diagnose the problem myself and use a different plumber to keep from getting ripped off by Just Plumbing! Whoever reads this.............please do not listen to Just Plumbings excuses.
Regards,
[redacted]