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Nyland Automotive

4475 S 4500 W, West Haven, Utah, United States, 84401-8809

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Kyle N sold me a truck through his dealership that he claimed had a warranty on the motor and I was told he would email me the warranty paperwork that didn't show up until after calling for a month. When some concerns came up I texted Kyle several times with no response and called and left several messages with no response. After a couple weeks of being ignored I took the vehicle to Kyle's dealership and Kyle sent me to the mechanic that the motor was supposedly warrantied through, but when talking to the mechanic and I produced the warranty document the mechanic told me he did not make the document and there was no warranty. The mechanic then also told me that not all the repairs listed had actually been done. After talking to an attorney they told me Kyle N committed two forms of fraud. Kyle never responded after we sent a letter from our attorney but weeks later texted me by accident which showed he still had my contact information but is choosing to ignore any form of contact.

Nyland Automotive Response • May 27, 2020

Please see attached AS IS statement/statements signed by ***.

Customer Response • May 29, 2020

Complaint: ***

I am rejecting this response because: Kyle told me the repairs to the motor had a warranty before the sale, which was the reason I purchased the truck. And, then after the sale he provided repair documents that stated the repairs had a warranty. He also gave me personally the name and phone number of the mechanic after the sale had been made and told me to go talk to him. When I got to the mechanics place of business he told me the document Kyle had given me was not from him and he didn't even have the computer program to produce it. So if the truck was sold as is why would Kyle lie to me that motor had a warranty to make the sale, and then have gone through the effort to forge a document with a warranty and false repairs. Even if the truck is as is, Kyle N was dishonest in the sale by lying about false warranties before sale and after sale giving me documents stating the truck had a warranty and repairs had never been made. The attached document is the forged document Kyle emailed me. Kyle is dishonest in his business practices and lies to his customers to make sales and was fraudulent in this sale and who knows how many others.

Sincerely

Nyland Automotive Response • Jun 16, 2020

There is no further response needed as the complainant signed an AS IS agreement.

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Address: 4475 S 4500 W, West Haven, Utah, United States, 84401-8809

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