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Nyle Maxwell GMC

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Reviews Nyle Maxwell GMC

Nyle Maxwell GMC Reviews (6)

This is a very unfortunate situation and [redacted] GMC has invested over $3000 of dealership funds to try and assist the [redacted]'s. There was also an offer to refund the [redacted]'s an additional $1500 on top of the over $3000 we had already invested. The [redacted]'s agreed to this but have failed to...

respond to any communication since that agreement was made. I even offered to help them sell the vehicle, but they declined that offer. Unfortunately, when you have a 10 yr old vehicle with in excess of 155k miles things will break and you never know what you are going to find inside an engine that old until you tear it down and start replacing parts. [redacted] GMC has made countless attempts to help the [redacted]'s but nothing ever seems to be enough. I feel we have made every attempt to resolve this unfortunate situation and decline this request.

Complaint has been resolved for the customer.

I am very sorry that Mr. [redacted] is unhappy with his truck. But it is his truck, any repairs or promises made to Mr. [redacted] would be in writing on the "We Owe" that is attached. Although Mr. [redacted] purchased a 2009 vehicle with 83,000 miles on May 26, 2016 we have attempted to satisfy him by continuing to pay for items not originally agreed upon. Unfortunately, we can not continue to share in the responsibility of ownership with him any longer. We do sell tires for $10 over cost plus the labor to mount and balance, we would be more than happy to complete this for Mr. [redacted] but it would be at his expense. I am sorry that he is unhappy, but based on the attached documentation this dealership has fulfilled it obligation and more.

Ms. [redacted] contacted the dealership on Friday afternoon with engine concerns on her 2016 Canyon, the vehicle was towed to Nyle Maxwell GMC where Ms. [redacted] was giving a courtesy transportation vehicle to drive while our technicians began working on her vehicle. The new engine was installed 3 days...

later and the 2016 Canyon was repaired and ready for pickup. However, Ms. [redacted] refused to pick up her vehicle until the following week citing conflicts. In light of the unfortunate engine failure I contacted General Motors on Ms. [redacted] behalf and in a effort to promote customer enthusiasm convinced GM to make these payments. In the interim, Ms. [redacted] chose to try and defame the reputation of this dealership on social media and GM reputation management. After reviewing these post it was determined that regardless of what we do Ms. [redacted] was not going to be happy. Nyle Maxwell GMC repaired Ms. [redacted]'s vehicle promptly and correctly, provided her with transportation and had convinced GM to make payments for her and she repaid us by negative reviews on social media. Ms. [redacted] should have never been entitled to any compensation since the vehicle was only inoperable for 3 business days. Nyle Maxwell GMC worked diligently to take care of Ms. [redacted] during this unfortunate situation and everything seemed to be completely unappreciated by Ms. [redacted]. Nyle Maxwell GMC has fulfilled its warranty obligations and respectfully declines any further participation.

I do sincerely apologize for the pricing error made on [redacted], this was a obvious error since the vehicle was priced $10,000 lower than other comparable vehicles in the market. It is never our intention to deceive or create unrest with our current or potential customers. However, we are human...

and do sometimes make mistakes. I am more disappointed that [redacted] was unaware of this mistake and did not inform the [redacted]'s before they arrived at the dealership. I do apologize again for any inconvenience that we caused the [redacted]'s.

I am very sorry that Ms. [redacted] is unhappy with her purchase experience. Unfortunately, as explained previously to Ms. [redacted] the purchase price of the vehicle increased when the option to select the incentivized rate instead of customer cash was accepted by Ms. [redacted] because it allowed them...

to have a lower monthly payment. There was a mistake when signing the loan papers after this change was made and the $750 bonus cash was omitted. When we tried to correct this and once again explain this to Ms. [redacted] she chose not to review the new loan papers to see that this would actually reduce the purchase price and lower the monthly payment,  citing that the dealership would somehow benefit from deducting the bonus cash from her purchase price. The incentivized interest rate was much lower than the rate that they actually qualified for, which produced a much lower monthly payment even after foregoing the customer cash.General Motors gives you the option to take the customer cash or an incentivized interest rate, but not both.One another note, Ms. [redacted]'s $2200 down payment check was returned NSF and she has yet to take care of this.

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