Nylon Shop

Better Business Bureau: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]

Our company was most concerned to receive a complaint regarding an item the customer never receivedWe aim to make sure that that every customer has a positive experience when ordering from our online storeOur store collaborates with different designers and vendors that ship the productShipping and processing of the product may vary depending on the vendor and locationThe maker of the shoes failed to communicate with us that the shoe was sold out in a timely mannerWe notified the customer on September [redacted] that her shoe was sold outOn September [redacted] the customer emailed stating she would like a refundSince so much time had lapse since the order was place the authorization period for a refund back to the card had since expiredWe offered to issue the customer a refund via [redacted] if she had oneOn Oct ***, we agreed on issuing a check however the customer never responded with her addressWe did not receive any mail nor email of a replyWe understand that this could have resulted in a simple mishapAs of the issue has been resolvedThe customer finally emailed an address to send the checkWe have now issued a check as of We understand that the customer was worried about her order and apologize for any inconvenience and any frustration this may have caused the customerWe have also decided to discontinue working with the vendor of the shoes and have removed their items from our shopOur online store aims to consistently deliver a professional service to our customersWe are actively working to improve service levels and customer satisfaction

I've had issues all three times I ordered from this company, and I can't wait until my items come so I can be done with them for goodThe first time, the dress was not accurately described online and was a complete surprise when it cameThey would only accept a store credit refund, so I had to purchase from them againTo even get the store credit, it took multiple follow-ups, as their customer service is slow and non-responsive most of the timeThe next time I ordered from them to use some of my credit, the shirt size I ordered was apparently not available, even though it showed as available on the siteThey couldn't give me dimensions of the next size down, and I ended up just ordering it to be done with the orderMy third (and final) time shopping here was to use the rest of the credit I had with the storeI ordered a few items and I have only received one so far, and it's the only one I ever got tracking information forTwo weeks after my order, and no kind of tracking information for anything elseI followed up with customer service and they said they'd check with the distributors for tracking numbersThree days after their last email, and no updatesI just followed up and we'll seeI wouldn't be surprised if I don't get these items by ChristmasThe lack of communication and unprofessionalism from this company is just CRAZYI get that many of their items are through other distributors but I still think they could do a better job with communicationI can't wait until I get my items and I can finally say good bye to this storeThey have cute items but the customer service experience is not worth it

Hi
255);">Please accept our apologies for the error made by our company in filling your return request order
no***
You return request was not received properly by our site We a have since sent a free label to return
and have refunded the order asap.
Since we value your business, we would like to offer you a 10% discount off your next order with usWe look forward to receiving your further orders and assure you that they will be filled correctly.
We pride ourselves on our high customer service and will aim to help you in any way we can!
Tell us why here

I ordered lipstick from Nylon Shop October **, After waiting days from the order date, I received a nasty email (" * *** *** *** *** ** *** ** *** *** ** ** *** *** ** *** *** * *** ** *** *** ***") I was never contacted and how do you charge my credit card for something that is sold out This company is terrible with products and customer service

Hi [redacted],
Much apologies for the lack of communication. We have refunded you for the tumbler that you did not receive and will send you a gift for the long wait. If you have any questions or concerns whatsoever please feel to contact us.

Our company was most concerned to receive a complaint regarding an item the customer never received. We aim to make sure that that every customer has a positive experience when ordering from our...

online store. Our store collaborates with different designers and vendors that ship the product. Shipping and processing of the product may vary depending on the vendor and location. The maker of the shoes failed to communicate with us that the shoe was sold out in a timely manner. We notified the customer on September [redacted] that her shoe was sold out. On September [redacted] the customer emailed stating she would like a refund. Since so much time had lapse since the order was place the authorization period for a refund back to the card had since expired. We offered to issue the customer a refund via [redacted] if she had one. On Oct [redacted], we agreed on issuing a check however the customer never responded with her address. We did not receive any mail nor email of a reply. We understand that this could have resulted in a simple mishap. As of 11/**/14 the issue has been resolved. The customer finally emailed an address to send the check. We have now issued a check as of 11/**/14. We understand that the customer was worried about her order and apologize for any inconvenience and any frustration this may have caused the customer. We have also decided to discontinue working with the vendor of the shoes and have removed their items from our shop. Our online store aims to consistently deliver a professional service to our customers. We are actively working to improve service levels and customer satisfaction.

Better Business...

Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

I've had issues all three times I ordered from this company, and I can't wait until my items come so I can be done with them for good. The first time, the dress was not accurately described online and was a complete surprise when it came. They would only accept a store credit refund, so I had to purchase from them again. To even get the store credit, it took multiple follow-ups, as their customer service is slow and non-responsive most of the time. The next time I ordered from them to use some of my credit, the shirt size I ordered was apparently not available, even though it showed as available on the site. They couldn't give me dimensions of the next size down, and I ended up just ordering it to be done with the order. My third (and final) time shopping here was to use the rest of the credit I had with the store. I ordered a few items and I have only received one so far, and it's the only one I ever got tracking information for. Two weeks after my order, and no kind of tracking information for anything else. I followed up with customer service and they said they'd check with the distributors for tracking numbers. Three days after their last email, and no updates. I just followed up and we'll see. I wouldn't be surprised if I don't get these items by Christmas. The lack of communication and unprofessionalism from this company is just CRAZY. I get that many of their items are through other distributors but I still think they could do a better job with communication. I can't wait until I get my items and I can finally say good bye to this store. They have cute items but the customer service experience is not worth it.

Review: I ordered a leather jacket as a Christmas gift for my daughter on December **. The jacket arrived January 4th. It was too small, and it is either poor quality leather or not leather at all. There are no tags inside that describes the material used or care required. The return policy is 14 days from when you receive it on non sale items. I emailed my request for a return and the website promises a response with the address and return info within 24 hours. I have emailed several times over the course of week and have not received a response. There is no phone number on the website to call. This item cost 270$ plus tax and shipping. The return window closes on 1/**and I don't know what else to do.Desired Settlement: Refund the purchase.

Consumer

Response:

In reference to complaint ID [redacted], I have been contacted by the business and they apologized saying the case "fell through the cracks" . They provided me with information necessary to return the item in question. While the complaint is not resolved I believe the business is working toward correcting the problem.

Sincerely,

Review: I ordered a pair of shoes from Nylon Shop back on July *, 2014, but they never arrived. On July **, 2014, I wrote to Nylon and asked when I could expect the shoes to arrive. They said they would check with the vendor and get back to me. However, then they began to ignore my e-mails and stopped responding to me. I also tried contacting the vendor who makes the shoes and left them two voicemails, but they did not answer their phone or return my calls either. I didn't hear from Nylon again until September *, 2014, when I e-mailed them expressing my frustration with the lack of response and asking for either the shoes to be delivered or a refund, which is all I've ever asked for during this whole process. At that point, Nylon finally responded by saying they'd reach out to the vendor again to find out the status. I didn't hear back, so on September **, 2014, I e-mailed Nylon again to find out if there was any update and ask for a refund again. Nylon told me that they would have the issue solved by the following day. I didn't hear back, so on September **, 2014, I asked if there was any update. On September **, 2014, Nylon informed me that the vendor sold out of the shoes and asked if I would be interested in receiving a different kind of shoe instead. I told them I wasn't interested in any of the other shoes and that the vendor's website didn't state that the kind I ordered were out of stock so I asked again for a refund. This was on September **, 2014. On October *, 2014, Nylon said they couldn't refund the money back to my card and that I had to get a [redacted] account. I asked if they could just write me a check instead. Nylon told me they could do that and on October **, 2014, I sent them my mailing address so they could send me a check. As of November *, 2014, four months after I initially ordered the shoes, I haven't received the refund nor have I heard anything from Nylon. I'm extremely disappointed that this whole process has taken this long, and I feel that I had to hound Nylon in order to receive any kind of response or update on my order. I also feel that as a customer, I haven't been treated with respect during this whole process. I certainly will never be ordering from them again, especially if their practice is to take your money and not deliver the product.Desired Settlement: As stated before and as stated to Nylon on multiple occasions, I would like either the shoes to be delivered or receive a refund. Since it sounds like the shoes are no longer in stock, I would like a refund issued ASAP.

Business

Response:

Our company was most concerned to receive a complaint regarding an item the customer never received. We aim to make sure that that every customer has a positive experience when ordering from our online store. Our store collaborates with different designers and vendors that ship the product. Shipping and processing of the product may vary depending on the vendor and location. The maker of the shoes failed to communicate with us that the shoe was sold out in a timely manner. We notified the customer on September [redacted] that her shoe was sold out. On September [redacted] the customer emailed stating she would like a refund. Since so much time had lapse since the order was place the authorization period for a refund back to the card had since expired. We offered to issue the customer a refund via [redacted] if she had one. On Oct [redacted], we agreed on issuing a check however the customer never responded with her address. We did not receive any mail nor email of a reply. We understand that this could have resulted in a simple mishap. As of 11/**/14 the issue has been resolved. The customer finally emailed an address to send the check. We have now issued a check as of 11/**/14. We understand that the customer was worried about her order and apologize for any inconvenience and any frustration this may have caused the customer. We have also decided to discontinue working with the vendor of the shoes and have removed their items from our shop. Our online store aims to consistently deliver a professional service to our customers. We are actively working to improve service levels and customer satisfaction.

Their shop and their customer service is awful. I was so excited for the items I ordered a month ago - many of which have not come in and Christmas Eve is a day away. The ones that did were full of issues - wrong size and color, etc. Almost no one knows what's going on when I try (they don't always answer) - to call. They finally sent me an updated tracking # and it only said "preshipment mode." So, I guess that's not going to ship in time for the present it was supposed to be. I'd recommend anything BUT buying with them.