NYU Clinical Cancer Center

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Hi Revdex.com, NYU has contacted me and told me they sent out a refund of $As of this date, I have not received the check yet that is why I have delayed entering on the website my outcomeThanks so much for all your help [redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

To whom it may concern:I am writing in response to the correspondence dated December **, that was received by our office on January **, regarding a billing complaint for pre-operative services rendered on August *, 2014.A thorough review of the patient's account was
performedAs part of the review, we have spoken with the rendering department who confirmed that on December **, they submitted a retro-authorization request to the patient’s insurance, *** *** ***We are pending ***’s review in order to determine the amount of refund the patient is dueOnce *** finalizes, the patient will receive an updated Explanation of BenefitsAt that time, we will send a refund to the patient, if appropriate.Thank you again for allowing me the opportunity to respondNYU Langone Medical Center is dedicated to providing world class care to all of our patients and their families

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

 
Hi Revdex.com,
 
NYU has contacted me and told me they sent out a refund of $751. As of this date, I have not received the check yet that is why I have delayed entering on the website my outcome. Thanks so much for all your help.
 
[redacted]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. I have received the check in the mail for the full amount. Thank you for all your help
Sincerely, [redacted]

Review: My daughter had surgery on 8/**/14. As part of her pre-op on 8/*/14 she had a procedure done that was never submitted to my medical company and I was charged $789.33. When she had her surgery, I paid the hospital $4004 out of pocket now the hospital is holding my refund. I have called numerous times, emailed the doctor twice and gone to the hospital billing office twice. The insurance company is willing to accept a retro pre-certification. They will accept either a phone call or fax from the doctor's office. On November [redacted], [redacted] (the [redacted]) told me she would call. On November [redacted], [redacted] told me she had been out of the office and her replacement was "supposed" to make the phone call. She said she would do it after Thanksgiving. The pre-certification was never done. On December [redacted] and December [redacted] I sent an email to [redacted] making him aware of the situation. He said he would look into and have someone contact me. On December [redacted], I went to NYU Medical Center and spoke to [redacted] in Patient Financial Services. He said he would get back to me by December [redacted]. He also said he didn't understand why the service was never submitted to the insurance company. On my two different times at NYU Medical Center I was told my refund should be either $751 or $950. I also explained to everyone that I would be changing insurance companies January [redacted] and I would like it to be straightened out by then. As of this date, no one has gotten back to me. [redacted]'s phone number is ###-###-####.Desired Settlement: I would like my refund so we can finally close this case.

Business

Response:

To whom it may concern:I am writing in response to the correspondence dated December **, 2014 that was received by our office on January **, 2015 regarding a billing complaint for pre-operative services rendered on August *, 2014.A thorough review of the patient's account was performed. As part of the review, we have spoken with the rendering department who confirmed that on December **, 2014 they submitted a retro-authorization request to the patient’s insurance, [redacted]. We are pending [redacted]’s review in order to determine the amount of refund the patient is due. Once [redacted] finalizes, the patient will receive an updated Explanation of Benefits. At that time, we will send a refund to the patient, if appropriate.Thank you again for allowing me the opportunity to respond. NYU Langone Medical Center is dedicated to providing world class care to all of our patients and their families.

Review: I went to visit a doctor at this facility per a my oncologist referral. Went to the doctor, had them see me for two minutes to tell me they were not the right doctor for me. I then paid a $50 co-payment and my claim was submitted to my insurance company. So the doctor was paid by me and by my insurance. A few weeks later, I get another bill for $140 hospital facility fee. I call the doctor office and they tell me to handle it with the insurance. I call the insurance company and they say to handle it with the doctor's office. I keep getting a run around and multiple phone calls and a year later, nothing is resolved and a collection agency is now after me. This is absolute robbery. The building I was in is not a hospital. I was a patient in a doctor's office and on top of it I was billed for someone to tell me they werent the right doctor for me. I cannot afford my health insurance, plus doctor visits and not illegal hospital fees.Desired Settlement: I would like the credit agency to stop harrassing me will bills and phone calls. This is robbery to be charging a facility fee. I also went to my onocologist of 12 years recently, asked about the fee, billing told me they were not sure about a facility charge. A few weeks later, I am now (again) being charged for another facility fee through NYU. This is unjust. I would like these charges removed and this should be investigated. To be charging people facility fees in complete nad utter robbery.