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NYXON Reviews (2)

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

All of what MS*** said is not trueOn March 24, when she brought documents, she signed our engagement letter she also signed a form permitting and acknowledging that an extension would be filedSo she was informed that the returns would not be completed by April 15, We had
an estate return and her personal return to prepareInitially she wanted the taxes on the estate income to be taxed at the estate levelOnce we had the returns prepared we could see that by having the income distributed to her from the estate it would save her $17,in taxesI did get the IRS to waive the penalties for paying late but they can’t wave the interestYes, in making that change we missed an adjustment that needed to be madeWe did amend her return to fix this and get her a refundWe have to file amended returns on paper and we have no control over the IRS processing and it takes them and it usually takes to weeksOur policy is to fix our mistakes and pay any penalties or interest due to our errors, in this case she is due a refund so no penalties or interest due were dueBeing Ms*** lives out of town yes we did mail her the amended return for her to sing and then mail to the IRS, usually we mail it for the client but being it would inconvenience her to come in we mailed her the documentsWe do have a number of employees so I do not handle all the back and forth with the clients personally. I will refund the $to her and make her happy and close/resolve this complaint.Thank you,***

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Address: 2 - 836 Devonshire Rd, Brooklyn, New York, United States, 11236

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