O 2 B Kids Reviews (2)
Review: I have had nothing but problems with this dry cleaners. They are the only ones in our area that pick up and deliver the clothes so that is the ONLY reason I have stayed with them so long. I have left several messages asking for manager to call back the past 2 months because of various customer service issues. No one has called. I did reach a manager once about 1 1/2 years ago and they just gave me a very unsympathetic "Sorry" and did not even offer a discount or anything. Lets see--They have forgotten our red bag before. The last time they did not include a receipt, I called and asked and still never got one, so I don't even know for sure if they used my coupon. They kept one of our comforters for way too long once. One time the driver left a sticker with a phone # on our door and I called that very same number to schedule a pick up and the driver who answered said he serviced Mentor and that he wasn't my driver. Ok, then why is your name on that sticker on my door? They almost lost my maid of honor dress for a wedding I was in 2 years ago. And Today (4/10/14) they did not deliver my clothing that was picked up Monday and I am on a Monday/Thursday schedule. And now I do not have a garment I needed to wear to work tomorrow. So I am extremely shocked that this dry cleaners won for best dry cleaners. The only reason they did is because they have a monopoly on this area.Desired Settlement: With all the headaches this dry cleaners has caused I would say they should give us free dry cleaning for the rest of the year, but I would rather go elsewhere and make sure that word gets out about their horrible customer service.
Review: I dropped off a suit with D.O. Summers to get cleaned. The suit came back destroyed, with the lapel ruined. When I went to pick up the suit, the lady told me I had dropped off the suit like that, which I most certainly did not. I had worn the suit right before taking it in to be cleaned and there was no damage, and there was damage when I got it back from the cleaners. The lady's response sounded canned and rehearsed, making me think this is is something the employees are instructed to say immediately and automatically, regardless of the type of damage.They sent the suit in for garment analysis (done by an industry company, so I doubt the real objectivity of the report) which stated that the suit was damaged by an indeterminate heat source (which they claim not to use, but they still use irons in their plant and who knows what other forms of heat, if that is even what caused the damage).It was extremely difficult to get in touch with them to discuss it. I called numerous times, with them sending me to voicemail, so I left messages, and they would call back sometimes, but I missed the one or two times they called. Finally today I got in touch with them. They are falling back on the garment analysis (which they pay for - garment analysis companies make their money from the very people that want an answer that absolves their responsibility). They refuse to accept responsibility for the suit.In short, I dropped off one of my only suits to be cleaned, and now I have one less suit. And they haven't even offered to refund my money, let alone cover the cost of purchasing another suit now that I no longer have that suit (and it was my wedding suit).Desired Settlement: $400 replacement value of suit + refund of dry cleaning