Thank you for bringing this concern to our attention I am eager to help in any way I can As the complaint is a bit non-specific, and it is the first I have heard of it, I can not intelligently comment any further on the matter at this timeI am available at [redacted] Thank you Adam M [redacted] GM
Customer is unfortunately having mechanical issues years after they purchased the vehicle from our store We are willing to help in the following ways: 1-Fix the mechanical issues in our service department...2- Trade her out of the car...3- Purchase the car back from her We look forward to helping the customer resolve her troubles We are here to help
Complaint: [redacted] I have already placed a complaint once and now submitting my secondI was told that the dealersgip would be in contact with me and they have notI was also told that the GM of the dealership would call me, I have not received a call, or emailMy vehicle is still having issues that sgould have been resolved before I made my first paymentThey had my unit on three seperate occassions and still did not repair itThen I was told that the GM was not going to fix my issues in an email he sent until I notified the Revdex.com and the Controller of the dealershipShe is the one who stated the GM would be calling meAgain nothingI have emailed him now a third timeWaiting on responseI just wasnt my unti fixedBUT by the service team next door, not NIssan!want my unit repaired by the [redacted] store (service) not the Nissan Store (service) Same owners of both lots, prefer [redacted] service techs over Nissan (more qualified at ***) Just want my truck to be fixed right and be done with Nissan forever[To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the responseIf the consumer does not provide a reason the complaint will be closed Answered]
On behalf of the entire staff, we take responsibility for letting you down on this purchaseI will personally do everything you reasonably request to rectify the situationPlease contact me directly at 338-Adam M [redacted] GM
Complaint: [redacted] I am rejecting this response because: only offered $to purchase car backThey then offered to maybe pay the for mechanical plan that was useless to me because salvage title cars are not eligible for this plan, but not definite at this timedays up before before we hear from reliable Regards, [redacted] [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the responseIf the consumer does not provide a reason the complaint will be closed Answered
Customer has a vehicle that is not currently running, has a blown engine. Customer is unhappy with offer of $500 for her vehicle. We can not offer more for her vehicle unless it is in working and running condition. We are happy to have the vehicle fixed in our service department as well.
Customer unable to qualify for loan based on bank stipulations/restrictions. We have explained this to the customer, and requested return of vehicle. Customer refuses to return vehicle. All contracts are subject to lender approval and we have notified customer of lender reply to... her application in a timely manner. Adam M [redacted] General ManagerReliable Nissan
Thank you so much for reaching out to the BBB for assistance, I truly apologize that you were not able to get help from the store level. I understand how you feel, and would feel the same way of in your shoes.... therefore we will provide you a key, as well as full reimbursement rather... than half. Unfortunately I have never received an email, however here is my personal cell phone for any future concerns.... [redacted] ..... Sincerely, Adam M [redacted] , GM, Reliable Nissan
Complaint: [redacted] I am rejecting this response because: I took the vehicle to [redacted] who has verified and confirmed our concernsReliable Nissan attempted to fix the vehicle but in turn caused even more damage and the vehicle is not available for a warranty repair because of their work done on the vehicleThey deny any issue but yet they accepted the vehicle work on what is supposedly not an issue but why work on something there is allegedly no issue to work on? Confusing to me as wellThe issue was the driver side bumper and after they touched the vehicle the driver side appeared fixed but on 6/29/while at Reliable the issue is persisting and in fact not fixedThe vehicle was purchased 5/the issue was brought to the attention of the dealership the very moment we noticed it on 05/30/at We alerted our saleman Chris with pictures and time stampsAlong with pictures and documentation of the defect caused by reliable on the passenger side when they attempted to fix the driver side which still is not fixed as the pictures above show the current state of the vehicleReliable has slandered our name to Nissan Consumer Affairs and in turn has caused Nissan to block all attempts at getting this issue fixed due to the words of Adam M [redacted] stating the vehicle was damaged by the consumerWe purchased a vehicle with miles unaccounted for since before we took ownership of the vehicleThis car has sat on the Reliable car lot for how long? How many test drives has it had? How many times was it moved around the car lot? How can anyone let alone Adam who has been unavailable for the past weeks know of the issue [redacted] has confirmed the vehicle was damaged in some way but it is in no way our fault nor can they determine who the blame is onAs a dealer they could speak to the fact that if they sold the car to us and we noticed the issue they would have fixed it immediately not weeks laterUpon [redacted] inspection there is an obvious defect both internally and externally along with less than subpar workmanshipDue to this subpar workmanship we have been told the warranty that would have been able to have been used it now null and voidThey further investigated by sending the car to their body shop/collision repair to further determine a major issueAccording to the professional technician there they have concluded the vehicle has had some body work to the passenger side bumperThis conclusion was brought to light by the defect in the paint job that could not have happened in a factoryThe difference from the passenger and driver side interior under the hood with the bolts being tampered with along with a variation in the paint job under the hoodThe passenger side quarter panel was determined to have been repaired or even replacedWe were sold an as new vehicle but with this new evidence I worry we weren't sold a new vehicle but a wrecked or damaged vehicleWe have spent days of countless phone calls, failed promises and missed wages from work to resolve this issue to no availWe have documentation of the mileage when the issue was reported and the dateYes there are miles on the car miles to be exact as we expressed to Reliable numerous times we were taking a cross country road trip in the vehicle and wanted it fixed and so yes there are miles but the issue was brought up at milesAdam was never available to discuss the issues and never once called us but we had to constantly call and make contact with the dealershipYes I lost my cool and said some choice words but not until I had waited for hours to just be dismissed and be told there is nothing wrong with my car which [redacted] disagrees completelyNot only did reliable not fix he problem but they damaged the vehicle further with a inch long scratch to the driver side bumper caused by the technician Pictures:IMG_Indicates the defect that is still unfixedIMG_Shows the gap on the passenger side that happened after Reliable Nissan attempted to fixed the bumper defect on the driver side.IMG_Shows the time stamped conversation with the pictures sent documenting the issue.IMG_Shows the time stamped conversation with the pictures sent documenting the issue Regards, [redacted] [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the responseIf the consumer does not provide a reason the complaint will be closed Answered]
Thank you for bringing this concern to our attention I am eager to help in any way I can As the complaint is a bit non-specific, and it is the first I have heard of it, I can not intelligently comment any further on the matter at this timeI am available at [redacted] Thank you Adam M [redacted] GM
Customer is unfortunately having mechanical issues years after they purchased the vehicle from our store We are willing to help in the following ways: 1-Fix the mechanical issues in our service department...2- Trade her out of the car...3- Purchase the car back from her We look forward to helping the customer resolve her troubles We are here to help
Complaint: [redacted] I have already placed a complaint once and now submitting my secondI was told that the dealersgip would be in contact with me and they have notI was also told that the GM of the dealership would call me, I have not received a call, or emailMy vehicle is still having issues that sgould have been resolved before I made my first paymentThey had my unit on three seperate occassions and still did not repair itThen I was told that the GM was not going to fix my issues in an email he sent until I notified the Revdex.com and the Controller of the dealershipShe is the one who stated the GM would be calling meAgain nothingI have emailed him now a third timeWaiting on responseI just wasnt my unti fixedBUT by the service team next door, not NIssan!want my unit repaired by the [redacted] store (service) not the Nissan Store (service) Same owners of both lots, prefer [redacted] service techs over Nissan (more qualified at ***) Just want my truck to be fixed right and be done with Nissan forever[To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the responseIf the consumer does not provide a reason the complaint will be closed Answered]
On behalf of the entire staff, we take responsibility for letting you down on this purchaseI will personally do everything you reasonably request to rectify the situationPlease contact me directly at 338-Adam M [redacted] GM
Complaint: [redacted] I am rejecting this response because: only offered $to purchase car backThey then offered to maybe pay the for mechanical plan that was useless to me because salvage title cars are not eligible for this plan, but not definite at this timedays up before before we hear from reliable Regards, [redacted] [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the responseIf the consumer does not provide a reason the complaint will be closed Answered
Customer has a vehicle that is not currently running, has a blown engine. Customer is unhappy with offer of $500 for her vehicle. We can not offer more for her vehicle unless it is in working and running condition. We are happy to have the vehicle fixed in our service department as well.
Customer unable to qualify for loan based on bank stipulations/restrictions. We have explained this to the customer, and requested return of vehicle. Customer refuses to return vehicle. All contracts are subject to lender approval and we have notified customer of lender reply to... her application in a timely manner. Adam M [redacted] General ManagerReliable Nissan
Thank you so much for reaching out to the BBB for assistance, I truly apologize that you were not able to get help from the store level. I understand how you feel, and would feel the same way of in your shoes.... therefore we will provide you a key, as well as full reimbursement rather... than half. Unfortunately I have never received an email, however here is my personal cell phone for any future concerns.... [redacted] ..... Sincerely, Adam M [redacted] , GM, Reliable Nissan
Complaint: [redacted] I am rejecting this response because: I took the vehicle to [redacted] who has verified and confirmed our concernsReliable Nissan attempted to fix the vehicle but in turn caused even more damage and the vehicle is not available for a warranty repair because of their work done on the vehicleThey deny any issue but yet they accepted the vehicle work on what is supposedly not an issue but why work on something there is allegedly no issue to work on? Confusing to me as wellThe issue was the driver side bumper and after they touched the vehicle the driver side appeared fixed but on 6/29/while at Reliable the issue is persisting and in fact not fixedThe vehicle was purchased 5/the issue was brought to the attention of the dealership the very moment we noticed it on 05/30/at We alerted our saleman Chris with pictures and time stampsAlong with pictures and documentation of the defect caused by reliable on the passenger side when they attempted to fix the driver side which still is not fixed as the pictures above show the current state of the vehicleReliable has slandered our name to Nissan Consumer Affairs and in turn has caused Nissan to block all attempts at getting this issue fixed due to the words of Adam M [redacted] stating the vehicle was damaged by the consumerWe purchased a vehicle with miles unaccounted for since before we took ownership of the vehicleThis car has sat on the Reliable car lot for how long? How many test drives has it had? How many times was it moved around the car lot? How can anyone let alone Adam who has been unavailable for the past weeks know of the issue [redacted] has confirmed the vehicle was damaged in some way but it is in no way our fault nor can they determine who the blame is onAs a dealer they could speak to the fact that if they sold the car to us and we noticed the issue they would have fixed it immediately not weeks laterUpon [redacted] inspection there is an obvious defect both internally and externally along with less than subpar workmanshipDue to this subpar workmanship we have been told the warranty that would have been able to have been used it now null and voidThey further investigated by sending the car to their body shop/collision repair to further determine a major issueAccording to the professional technician there they have concluded the vehicle has had some body work to the passenger side bumperThis conclusion was brought to light by the defect in the paint job that could not have happened in a factoryThe difference from the passenger and driver side interior under the hood with the bolts being tampered with along with a variation in the paint job under the hoodThe passenger side quarter panel was determined to have been repaired or even replacedWe were sold an as new vehicle but with this new evidence I worry we weren't sold a new vehicle but a wrecked or damaged vehicleWe have spent days of countless phone calls, failed promises and missed wages from work to resolve this issue to no availWe have documentation of the mileage when the issue was reported and the dateYes there are miles on the car miles to be exact as we expressed to Reliable numerous times we were taking a cross country road trip in the vehicle and wanted it fixed and so yes there are miles but the issue was brought up at milesAdam was never available to discuss the issues and never once called us but we had to constantly call and make contact with the dealershipYes I lost my cool and said some choice words but not until I had waited for hours to just be dismissed and be told there is nothing wrong with my car which [redacted] disagrees completelyNot only did reliable not fix he problem but they damaged the vehicle further with a inch long scratch to the driver side bumper caused by the technician Pictures:IMG_Indicates the defect that is still unfixedIMG_Shows the gap on the passenger side that happened after Reliable Nissan attempted to fixed the bumper defect on the driver side.IMG_Shows the time stamped conversation with the pictures sent documenting the issue.IMG_Shows the time stamped conversation with the pictures sent documenting the issue Regards, [redacted] [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the responseIf the consumer does not provide a reason the complaint will be closed Answered]