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O C T A Reviews (1)

On March 4th I was to change from the 82 East at 5:42 PM to take the 85 S at 5:47 PM which would have taken me to Crown Valley and Forbes. My goal was to take the last train of the day back to Riverside where I live. I got on the 82 East in Rancho Santa Margarita. At a bus stop, the bus driver who was conducting the 82 E said "I 'll be right back" and left. He came back several minutes later. When I got to my point of transfer the 85 South was already gone. I was in panic because I was LEFT there! I do not live there and had no way to get back to Riverside! I called a cab who said I would have never made it on time to get to the Metrolink station. I was stranded AND NONE OF IT WAS MY FAULT! I had to get the cab driver to get me to a hotel which cost me $24 and check into Best Western hotel which cost me $100. None of it would have happened if the cab driver had made it there on time for me to get the 85 South. Having to pay for the hotel and cab put a strain on my already very low finances causing me to delay my rent payment! This is unacceptable! I would like OCTA to refund me of my unpredictable expenses which would have not occurred if it wasn't for one of your drivers taking a break for several minute. [redacted]

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Description: Transportation Services

Address: 550 S Main St, Orange, California, United States, 92868


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