O' Connor Water Pumps and Conditioners

[redacted]Dear Ms. [redacted]This letter is in response to the complaint made by [redacted] I received a call from [redacted] stating that she had no water. When I arrived to her residence I realized that that I had been there before some time back. I performed a water flow...

test at this residence fora potential buyer. The flow test did not meet the requirements for the bank, so the sale never went through.I proceeded to see why [redacted] had no water. My son and I pulled the pump and noticed that the las 20 feet of pipe was split. This condition is common when you have a low-yielding well. I replaced the pipe and installed a check valve 200 feet from the pump as designed by the pump manual. I then ran the water to the top of the casing to remove any air or particles in the water. The flow of water was fine as was the running amps on the pump. At the point, I made the connection to the pitless. I then went down to the basement and turned the pump on. The tank filled up quickly to pressure, as it should. At that time I told [redacted] that she needed to conserve water due to the low yielding well or it will happen again. She stated to me that she has had nothing but problems with this well since she purchased the place.After the job was complete she stated to me that I needed to get a hold of her brother for payment. There were no problems and everything went smoothly. About 10 days later she called again stating she had no water and if I could come back that day. Unfortunately, it was a Sunday and I was out of town for my son's sporting event so I was unable to go that day and she hung up. She called back a little while later and asked if I could come the following day, which was a Monday, and I said yes. She asked me if I took payments and I told her no but I do accept credit cards. She then said something rude and hung up and I haven't heard from her since. As for the comment that the check valve was installed incorrectly- "upside down". A check valve permits water to flow in one direction. If this valve was installed incorrectly she would have had no water at all, especially about 10 days later. I believe her problem is caused by cavitation in the pump. This results in heat causing splitting and/or swelling of the pipe. Again, this is commonly caused by a low-yielding well. I feel I did my job professionally and correctly and that I do not feel she should be refunded her money. Thank you for your time.Peter O[redacted]