O K Corral

The customer was issued a full refund of $ We recovered the equipment from the customers home as well Customer told [redacted] that he would withdrawl his complaint from here once we gave him his refund

IN response to Mr [redacted] 's complaint: Mr [redacted] purchased his Culligan system in November of Upon the purchase of a new Culligan system, each customer have a one year warranty, which includes the tank, brine tank, control, circuit board, bypass, transformer, and seal kit After the one year is up, which in Mr [redacted] 's case, was November 2013, the only parts that carry warranty after the first year are the resin tank, brine tank, and circuit board, which was explained to Mr [redacted] Also after the first year the customer is responsible for the labor charges when the unit is being servicedMr [redacted] called in February of to have a service done at his home on his Culligan system due to power failure I explained that there would be a labor charge of $plus tax to come and service his system to see what is causing the power failureI also advised him that with a power failure, the transformer could need to be replaced Unfortunately with that particular part, it is hard to measure the duration of how long that part will lastThat does not necessarily mean that that part will need to be replaced, but at worse case scenarioIF the power failure was due to the curcuit board, that part is covered under a warranty, but until my service tech went to his home to see what the problem was, we did not know what was causing the power failure We then set up a service call for Mr [redacted] , but on the day that his system was to be service, Mr [redacted] called and cancelled his service, therefore the problem still exists, and no money was paid to Culligan Now if we had done the service work and had to replace such part, transformer, the total cost plus tax would be $205.68, with out the part $Since February of 2015, after the customer had cancelled the work order, he has not contacted my officeAs far as contacting Art, he has not received any other calls from Mr [redacted] as well I have attached the work order from February that states the problem was power failure, and that it was canceled per Mr [redacted]

Complaint: ***
I am rejecting this response because my wife and I have called several times asking to have *** return my call and have yet to have someone contact meI have phone records documenting the days and times that I calledRegardless of whether or not the item is still under warranty, all I wanted was a minimum of a phone call
Regards,
*** and *** ***

IN response to Mr. [redacted]'s complaint: Mr. [redacted] purchased his Culligan system in November of 2012.  Upon the purchase of a new Culligan system, each customer have a one year warranty, which includes the tank, brine tank, control, circuit board, bypass, transformer, and seal kit.  After...

the one year is up, which in Mr. [redacted]'s case, was November 2013, the only parts that carry warranty after the first year are the resin tank, brine tank, and circuit board, which was explained to Mr. [redacted]. Also after the first year the customer is responsible for the labor charges when the unit is being serviced. Mr. [redacted] called in February of 2015 to have a service done at his home on his Culligan system due to power failure.  I explained that there would be a labor charge of $115.00 plus tax to come and service his system to see what is causing the power failure. I also advised him that with a power failure, the transformer could need to be replaced.  Unfortunately with that particular part, it is hard to measure the duration of how long that part will last. That does not necessarily mean that that part will need to be replaced, but at worse case scenario. IF the power failure was due to the curcuit board, that part is covered under a warranty, but until my service tech went to his home to see what the problem was, we did not know what was causing the power failure.  We then set up a service call for Mr. [redacted], but on the day that his system was to be service, Mr. [redacted] called and cancelled his service, therefore the problem still exists, and no money was paid to Culligan.  Now if we had done the service work and had to replace such part, transformer, the total cost plus tax would be $205.68, with out the part $124.49. Since February of 2015, after the customer had cancelled the work order, he has not contacted my office. As far as contacting Art, he has not received any other calls from Mr. [redacted] as well.  I have attached the work order from February 2015 that states the problem was power failure, and that it was canceled per Mr. [redacted].

The customer was issued a full refund of $900.00.  We recovered the equipment from the customers home as well.  Customer told [redacted] that he would withdrawl his complaint from here once we gave him his refund.

In response to the complaint by [redacted], at the time of the sale the sales rep explained that depending on the customers credit, he could get up to 12 months of no payments. Unfortunately, due to [redacted]'s credit he was only approved for 6 months. The general manager of sales was not...

informed that the sales rep had told the customer that we would approve to pay the first 6 months of the loan in order to compensate for the fact that he was not approved for 12 months. [redacted] stated that the amount that he was owed for 6 months was written on the customers order by the sales rep. [redacted] was advised to email that form into the office because that was not written on the paper work that was turned into the office. There was no approval for the 6 months to be paid to the customer by Culligan. The sales rep no longer works for Culligan and hasn't in some time. Unfortunately, without the approval from the general Manager, the amount that [redacted] says is owed to him is in valid. The amount was written on the side of the contract, with no approval initial from the GM nor an approval code, to be honest anyone could have written that amount on the customers copy. Unfortunately we are unable to honor the amount that [redacted] says was owed to him. He owns the unit and therefore we will not come and pick up the unit.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]