O K Electronics

Review: Repairman came to my home and claimed he needed to take the main board to his shop to try and repair. I hadn't heard from him within a week, so I called him and he said he was downtown but could stop by and put the plate back on the tv to see if it worked. When he did get to my home, he put it on in about 10 minutes and said it didn't work and that I would have to order a new part. Instead, I took the tv to a reputable service and they showed me everything that was going on but said a couple pieces was missing from the main board and that they couldn't diagnose the tv until the original main board was restored. When I called OK Electronics and asked for the parts missing, I was told he didnt misplace them and couldn't help me. Needless to say I have to buy another main board in order to get a diagnosis of why the tv stopped working originally. His service was awful and untrustworthy. I would never take a tv to him again. I paid $75.00 for nothing because he was still riding around with the part in his van and it was obvious he never took it to the shop to work on. Do not trust this operationDesired Settlement: Refund of my service call of $75.00 since I have to replace the part that's missing since he took the part with him for diagnosis.

Business

Response:

After speaking with [redacted] from the company on 10/8/13 he stated the service call fee is non-refundable and the part was put back in it's original condition to the t.v and returned back to the customer in the same state it was received.